Red Letter Days Voucher Expired -- Lost all money!!

Hi,

I finally resolved my initial claim.

Some of the responses to my initial question on here have been completely unreasonable, especially the idiot who compared my case with someone buying a pack of sausages from tesco and not eating them before expiry. The difference here is that unlike Tesco, which has provided a tangible product, no (or very little) loss has been incurred by Red letter Days if I don't take an experience before a voucher expires.

Admitedly, I was somewhat careless, but the lack of clarity re. expiry (see points in my letter below); the unorthodoxed period of validity (7 months rather than 6 months or a year) and the lack of initial flexibility when calling RLD as soon as I realised my vouchers had expired suggest to me that this company depends heavily on revenues from unused vouchers, which is unfair.

To conclude, I was finally able to take up my two experiences (only after contacting their consumer action group though as the call center staff wouldn't budge), although one of them will have to be rearranged as it was cancelled due to poor whether (hopefully this will be straight forward). Anyone who wants is free to copy the following letter:


Dear Ms Klein,

I am very disappointed to hear that you are unwilling to extend or refund my expired vouchers.

It would be understandable if extending the vouchers would result in Red Letter Days incurring additional costs, but the statement as per the terms and conditions that “the participation date can be any up until31 December of the calendar year following the year of purchase” implies that this is not the case and supports my belief that the Red Letter Days’ product is designed so as to maximise the proportion of customers who do not redeem their vouchers, thus maximising your company’s profits. My belief is further supported by, among other factors, the failure to include any reference to an expiry date in the accompanying “What you need to know” leaflet.

I consequently believe that this process represents an imbalance in the favour of Red Letter Days as per the Unfair Terms in Consumer Contracts Regulations 1999. Should you continue to refuse to refund the amount paid or at a minimum extend the validity of the vouchers I will initiate County Court proceedings against Red Letter Days Ltd to recover the value of these vouchers in addition to all costs. Please respond within 14 days.


Yours faithfully,

XXX