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Orange PAYG
lalande21185
Posts: 33 Forumite
in Mobiles
I just started a PAYG service with orange and cant wait to use my credit and change provider.
The 2 people to register do NOT speak English. I could just understand them but they got my address completely wrong. They just put anything in the address field. When I went to register online thats when realized my address completely wrong, and to change it you HAVE TO PAY by calling there number to change it as to change it online DOES NOT WORK. Just tries it now.....not working. They do this on purpose so you HAVE to call using your credit. I called a free number and got put through but ADDRESS and my NAME still wrong because the operator on the other side does not understand English properly.
The website is horrible and full of celebrity rubbish. Complete trash.
Changing details online does NOT work so you have to call.
Should of stuck with O2
The 2 people to register do NOT speak English. I could just understand them but they got my address completely wrong. They just put anything in the address field. When I went to register online thats when realized my address completely wrong, and to change it you HAVE TO PAY by calling there number to change it as to change it online DOES NOT WORK. Just tries it now.....not working. They do this on purpose so you HAVE to call using your credit. I called a free number and got put through but ADDRESS and my NAME still wrong because the operator on the other side does not understand English properly.
The website is horrible and full of celebrity rubbish. Complete trash.
Changing details online does NOT work so you have to call.
Should of stuck with O2
0
Comments
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Hi there lalande21185, I work for Orange and might be able to help.
Please send an email to [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL], including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
Kind regards,
Jonathan
Orange Response Team“Official Company Representative
I am the official company representative of Orange. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Orange_Company_Representative wrote: »Hi there lalande21185, I work for Orange and might be able to help.
Please send an email to [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL], including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
Kind regards,
Jonathan
Orange Response Team
since you work for orange can you advise if i bought the orange PAYG phone will I be able to get an unlock code from you guys so phone is open on all networks0
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