Norton removal probs.

nanny_j wrote: »

Kaspersky didn't install because it found the Norton and said to remove it before installing. The Norton had expired so would it still reinstall? Thanks. Joan.

Dunno its worth a shot tho, install Norton again as it maybe corrupt somehow, then restart PC then use the removal tool, what version of Norton was it? and was it the full Norton package?

:beer:

I have removed Norton many times.

Start by doing the add remove, then run the Norton removal tool.


Now the tricky bit.

BACK UP THE REGISTRY

Start button/run and type regedit.

On the file menu click export for safety and store it in C:/ then if it all goes wrong you can restore the registry.

Now do a search for Norton and take your time to read the lines and delete anything thats related to Norton, there may be items that are not related just take your time.

Now search for anything Symantec and again take your time and delete them

Now do the search again, I always miss some the first time, but it's quicker the second time.

Close the registry editor.

Now do a search of your C drive assuming thats where you installed Norton for "Symantec" and "Norton" and again delete what you find.

Now reboot the computer.

And it should all be gone.

Playing with the registry can be dangerous and could stop your PC from working, do it at your own risk.

But I must have done it 50 times and never had a problem. Just take it slowly as there will be a lot and it will take some time.

If you want a quicker way to find the files and delete them try this programe "Registry Crawler":
http://www.4dev.com/regc/index.htm I am not sure what limitations are on the trial version.