Currys refused refund - advice

Sulli wrote: »

unfortunately I now can't be without one due to new job.

Could you not buy an in-car charger???

bs7 wrote: »

Huh!!?!? What total nonsense!

The 21-28 day period offered by some shops usually goes beyond the statutory rights. However, the statutory rights are not similarily restricted to 21-28 days. Furthermore, the liability remains with the retailers not the manufacturer.



The repair wil not cost the retailer anything - as obviously the unit is faulty and they'll be able to take that matter up with the manufacturer themselves. The only loss with a refund is any possible profits that were made on the unit.

Furthermore, if they insist on a repair rather than a refund, you could try to insist on seeing the manufacturer's test/repair report to reassure you that the unit actually now of satisfactory quality - and if not argue that they are in breach of an implied agreement regarding satisfying you that the item will not suffer from the same problem again.

I think we may just about compromise then that as the repair would cost nil, it is hardly reasonable to expect a refund until a repair is undertaken and your quite correct that a report on the fault should be forthcoming.

Thus get it repaired, if it still faulty you entitled to a refund/replacement - you cannot simply go crying that you want a refund, if you went to court the first thing they'd ask is hmmmm why didnt you accept for it to be repaired?...... So go back, get it repaired then if it still is crap then take it further, done dusted

aj2001 wrote: »

I think they could give a new unit out and send this one for repair and then sell it as new if they recieve new or as refurbished if they get that one repaired.

I just bought a 19" lcd wide screen monitor from pc world, no drivers for win me, so cant use it, the aoc who made it have no record of it and cant help me even if it breaks down as cant give me rma number.

The shop wont take it back as not faulty but it didnt mention that its just for win xp etc just that its plug and play, also inside the warranty card says that I have 3 year warranty with first year replace at door, but pc world c/s say its just 12 months nothing more.

SO DONT buy stuff from pc world unless you are a lawyer or an expert.

AJ

p.s i would love some help too please

In regards to your lcd monitor - its of satifactory quality so you cannot do much about it if i'm honest - however this is totally different if you specifically said to a sales person - i have win me will this be suitable and they went "oh yes of course" - if it transpired that it didn't then it wouldn't be "fit for its purpose" under the sale of goods act..... but even if this was said it would be hard to prove.

Ive witnessed a manager in Currys doing this to a customer, whom had bought an appliance from them (in good faith), only to find it was faulty. The manager simply wasnt having anything to do with replacements or refunds, other than offering to send it off for repair. Staturary rights or not, it instantly made my mind up about the TV I was thinking of buying, I didnt want to take the risk of buying any product from them, only to be told "it might not work, but dont worry sir, we will send it off for a fw months if it doesnt".

I remember when I was a kid, my Mum bought some meat from a market stall, she got it home to find it was rancid, on returning to the stall, the assistant not ony refused to change it, but attempted to accuse her of swapping the meat for rancid meat, so as to bring it back for a refund (you know, like you do). Her answer was swift, simple and very effective, she simply held it under the nose of every customer who went there, warning them that this is what she got, this went on for at least an hour, until the manager not being able to legally have her removed, told the assistant to let her have anything she wants and get rid of her. She must have filled about 4 carrier bags worth of meat, I would say she only left when she realised she couldnt carry anymore. Theres a lesson to be learned in there.

I used to work for Currys, and can confirm that what they did is perfectly within the law. Used to hate people that came into the shop that shouted at me when I tried to help them because they have some souped up hyper-watchdog view of their rights. The 28 days that Currys give to refund or exchange items is what the law would deem the period of acceptance. You have that long to check the goods and accept them as free from fault. From that point on, the goods have been accepted and you are merely covered by your manufacturer's warranty. It is the manufacturer that decides how the product will be dealt with, either having a repair or instantly swapped (which is why pretty much all of the own-brand Currys products are a straight replacement), and sometimes it's worth looking into the returns policy of the manufacturer before purchase. The retailer has little leeway, otherwise the store has to write off a product and take the loss. That said, we were a nice store, and assuming the customer was reasonable about things, and not rude, I'd bend over backwards to stretch the rules to help.

AJ, if you can't find drivers, which I'm very surprised at, and you didn't ask anyone whether or not it would work on ME, then from a legal standpoint, you don't have much of a leg to stand on. If it were me, there are a few things I would consider as solutions that I shouldn't really post on here, but if you're at your wits end, you could ask a manager if they minded you swapping it for a display monitor, because then you'd at least get a monitor that you could use. (Check ME supports it first ) I've done that before with dead pixel LCDs when the display model has none. Technically, a manufacturer won't class an LCD as faulty unless it has something ridiculous like 8 dead pixels within a square inch.