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Unauthorised overdraft charges........

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  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    snugglepants wrote: »
    natweststaffmember - Thanks for pointing that out, yes I do already know this as I have looked it up, and Premier has provided relevant info. Btw, why are you amused as to how the bank will deal with it? :) I know it's hard to gauge someone's "tone" via text, but what's the problem here?

    I'm amused for two reasons; (1) I have never ever dealt with a complaint of that nature in the 8 years I was in retail banking and I dealt with a vast array of issues.
    (2) had I not looked up the originators guide, I would have missed it so IF you do get consequential loss from the complaint then that is where it will be a first so keep up the good work Premier and snugglepants cos this could be something significant :).
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    edited 21 January 2010 at 8:57PM
    Here's an example of the old paper based claim form that banks used to use.

    http://download627.mediafire.com/ydyw2ps2ldjg/wmjknmkkh3j/DD_Indemnity.pdf

    As you can see, it's the same claim form for whatever Indemity Claim is made. Consequential loss is the last box.

    As I said, I would expect this is now an automated system, but it would be based on the original paper based process.

    Edit: Above link no longer appears active, try alternative download link here :)
    http://sharesend.com/j6ea3
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
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