We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Norwich Union naffing me off - Advice
Cashcade
Posts: 99 Forumite
I have a life insurance/Home-maker policy with this company. They sent me a letter last week saying that they have not received a payment for policy year 2003. The problem is i have had this letter before and on request sent proof of payment. I even complained to them that their customer service was !!!!!! poor and cauing me considerable stress.
Anyway, they send me the same letter again asking for proof of payment. Now, i am well !!!!!! of and want to give them a piece of my mind. I might even cancel my policy with them.
How can i go about making a official complaint against them to another body?
Advice appreciated
Anyway, they send me the same letter again asking for proof of payment. Now, i am well !!!!!! of and want to give them a piece of my mind. I might even cancel my policy with them.
How can i go about making a official complaint against them to another body?
Advice appreciated
0
Comments
-
To complain you tell them you want to complain. Its as simple as that.
NU Life have, on the whole, an excellent product range. However, their service can be awful at times. Recently, they have been improving the service to IFAs by a massive amount. However, from what I can see, those going direct do not get the same level of service.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.1K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards