Eventually!!
Actually I'm still currently holding and into my 8th minute
I booked online to fly to spain, then received an email saying that they had double booked me. I then called to get a refund and they said because of the ash cloud it could take upto 30 days. I wasn't happy about this as that meant I'd actually been to spain and come back before they had refunded my money. This was on the 27th May 2010, and as such I wrote a complaint letter.
On the 28th I received an email stating that I would have a full refund within 7-10 working days....
Well today is the 14th of June and still no sign of my refund according to my bank! This error was not caused by an ash cloud, I wasn't re-allocated, and they haven't even honoured their 2nd agreement to have my money back! I'm still holding by the way and into my 14th minute. The last thing I want to hear on the phone is details of what other fantastic services they can offer! Just give me my bloody money back!!!!
I will update this thread but beware, my only experience has been AWFUL and I will make a point to NEVER DEAL WITH RYAN AIR AGAIN. Apart from my flight on friday

God I hope it doesn't crash like all the rest of their systems!?!?!
A very disgruntled 1st and last time customer
Finally answered after 22 minutes (nearly half my lunch hour!) to be told it was placed in the refund que and can take upto 30 days!!!!!
At this point I lost it and asked them to clarify how they can advise me a full refund will arrive in 7 days, yet place me on a que for upto 30!? I then requested to speak to a manager who then advised that I would be refunded (in this one instance) either between 48 hours and 7 days!!! This is already 16 days after I was advised that I was being refunded.
As I'm due to fly on friday I asked if they would compensate me and pay my holiday money if I didn't have it in time for my flight. The girls response at this time was 'if you're unhappy I suggest you write a complaint letter'. My blood was already boiling.
As a team leader in a customer services role I am flabbergasted by their lack of care or concern for customers who have already logged an official complaint.
I WILL NEVER USE RYAN AIR AGAIN - AND I SUGGEST YOU DON'T EITHER!!