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Flight cancellation - BA refusing to transfer my booking
itstommyb
Posts: 1 Newbie
Hello 
I'm having a bit of a nightmare with BA and getting them to transfer my flight booking and was hoping someone could shed some light on my rights in this situation.
I had booked outbound flights to Split on the 26th April but unfortunately BA has cancelled the route until the end of May due to commercial reasons. There is no way of getting to Split on that date now and due to this I'm no longer able to use my return flight with another airline (I didn't have travel insurance - silly me, but lesson learnt).
I've called BA to transfer my booking to a different date but this is where they're being difficult. The next available date I'm able to travel due to work is the 15th June, there is availability on the fight but they're refusing to transfer my booking. They claim that they're only able to transfer the flight to a new date within 14 days of the original departure date (I can't see this anywhere on their website) - however this isn't physically possible as they have no flights within that 14 day period due to cancelling the route until the end of May.
Where do I stand legally on this? Do they have to honour the original booking and transfer me to my chosen date (I have done this before with RyanAir with no problems), OR can they just force a refund on me?
Any help would be greatly appreciated
I'm having a bit of a nightmare with BA and getting them to transfer my flight booking and was hoping someone could shed some light on my rights in this situation.
I had booked outbound flights to Split on the 26th April but unfortunately BA has cancelled the route until the end of May due to commercial reasons. There is no way of getting to Split on that date now and due to this I'm no longer able to use my return flight with another airline (I didn't have travel insurance - silly me, but lesson learnt).
I've called BA to transfer my booking to a different date but this is where they're being difficult. The next available date I'm able to travel due to work is the 15th June, there is availability on the fight but they're refusing to transfer my booking. They claim that they're only able to transfer the flight to a new date within 14 days of the original departure date (I can't see this anywhere on their website) - however this isn't physically possible as they have no flights within that 14 day period due to cancelling the route until the end of May.
Where do I stand legally on this? Do they have to honour the original booking and transfer me to my chosen date (I have done this before with RyanAir with no problems), OR can they just force a refund on me?
Any help would be greatly appreciated
0
Comments
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Even if you did manage to transfer your outbound BA flight to June, it is unlikely the airline for your inbound flight would be willing to move that (they have no obligation to).
easyJet have direct flights to Split from both Gatwick and Luton on 26th April.0 -
You are entitled to be re-routed to your destination as soon as possible but not to a date change of 1.5 months. Ask them to put on than Easyjet flight that goes on the 26th.0
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Options include a reroute on another carrier on your original OB date which BA should initiate or a refund. There is no passenger right to move the reservation to June, only a gesture of goodwill by the airline which it seems they have refused.0
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Article 8 (c) of EU reg EC261:2004 says Re-routing at a later date, subject to availability of seats.Posts are not advice and must not be relied upon.0
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bradders1983 wrote: »What, by 1.5 months? Surely that is stretching the definition of "later date" here.
Where does it say a timescale in the regulation?Posts are not advice and must not be relied upon.0 -
Well from your reply I am guessing it doesnt. But how far do you stretch "later date"? 6 months? A year? A decade?0
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bradders1983 wrote: »Well from your reply I am guessing it doesnt. But how far do you stretch "later date"? 6 months? A year? A decade?
Perhaps ‘reasonable’ later date applies.Posts are not advice and must not be relied upon.0
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