Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Speculator
    • By Speculator 15th Jan 20, 2:07 AM
    • 1,855Posts
    • 1,462Thanks
    Speculator
    Payee name changed on Standing Order from Santander 123 to Virgin Money
    • #1
    • 15th Jan 20, 2:07 AM
    Payee name changed on Standing Order from Santander 123 to Virgin Money 15th Jan 20 at 2:07 AM
    Just noticed the Payee Name on my Santander Standing order has been changed to a Mr D Hewitt! No idea who he is.

    Sort Code and Account numbers are still the same. Been setting up standing orders online line for over 20 yrs and this is the first time I've come across this!

    Last edited by Speculator; 15-01-2020 at 2:13 AM.
Page 1
    • Ben8282
    • By Ben8282 15th Jan 20, 5:21 AM
    • 4,764 Posts
    • 2,629 Thanks
    Ben8282
    • #2
    • 15th Jan 20, 5:21 AM
    • #2
    • 15th Jan 20, 5:21 AM
    Very odd and requires explanation on the part of the bank.
    Probably harmless though if the sort code and account number are still correct and unchanged as the name of the payee is not of any importance, but raises questions as to how and why it was done.
    At least you are not claiming that your account has been hacked!
    • Roger1
    • By Roger1 15th Jan 20, 10:35 AM
    • 1,501 Posts
    • 651 Thanks
    Roger1
    • #3
    • 15th Jan 20, 10:35 AM
    • #3
    • 15th Jan 20, 10:35 AM
    If it is really a Standing Order, you have absolute control as payments are instigated by your instructions. You should check what's happened with your bank. Personally, I'd be inclined to cancel it and start a new one.

    OTOH, if it's a Direct Debit instruction, details can be varied with your agreement. I'd check with the bank.

    Standing Orders are rare these days, having largely been replaced by Direct Debits.
    • Speculator
    • By Speculator 15th Jan 20, 11:36 AM
    • 1,855 Posts
    • 1,462 Thanks
    Speculator
    • #4
    • 15th Jan 20, 11:36 AM
    • #4
    • 15th Jan 20, 11:36 AM
    Spoke to someone at 2.30am and he couldn't offer an explanation. He asked me to ring back during the day to speak to the banking team.

    Just spoke to them again for 20 mins and he also couldn't find an explanation.

    I am very meticulous and check everything 3 or 4 times before and after setting up the standing order.

    I think it's a glitch caused by having too many standing orders. I currently have 44 monthly standing orders going out!

    As a precaution, I've now changed my password and amended the Standing Order to the correct name.
    Last edited by Speculator; 15-01-2020 at 11:38 AM. Reason: speling
    • colsten
    • By colsten 15th Jan 20, 11:54 AM
    • 11,661 Posts
    • 11,036 Thanks
    colsten
    • #5
    • 15th Jan 20, 11:54 AM
    • #5
    • 15th Jan 20, 11:54 AM
    This should, quite simply, not happen if you haven't done it. Do you have proof that it was a different name before? Santander will, or at least should, have an audit trail of any changes.

    Could someone else have had access to your account? Could Santander's preparations for the forthcoming matching of account holder name with sort code + account number have anything to do with it?

    If you have proof of a change, don't let it lie there. Insist on an explanation.

    BTW, what kind of Santander account is this? on my full-fat 123, no Payee is shown, either online or in the mobile app.
    Last edited by colsten; 15-01-2020 at 12:03 PM.
    • Robin9
    • By Robin9 15th Jan 20, 12:09 PM
    • 5,335 Posts
    • 3,550 Thanks
    Robin9
    • #6
    • 15th Jan 20, 12:09 PM
    • #6
    • 15th Jan 20, 12:09 PM
    .

    BTW, what kind of Santander account is this? on my full-fat 123, no Payee is shown, either online or in the mobile app.
    Originally posted by colsten
    Mine does - on selecting Standing Orders I get a schedule with the name against it and a drop down box of View/Amend/Cancel with gives full account and sort code.
    Never pay on an estimated bill
    • colsten
    • By colsten 15th Jan 20, 12:23 PM
    • 11,661 Posts
    • 11,036 Thanks
    colsten
    • #7
    • 15th Jan 20, 12:23 PM
    • #7
    • 15th Jan 20, 12:23 PM
    Mine does - on selecting Standing Orders I get a schedule with the name against it and a drop down box of View/Amend/Cancel with gives full account and sort code.
    Originally posted by Robin9
    Sorry, I should have been clearer. Like you, I can see the payee on the SO list. But I was, without saying so (!), referring to the detail display, as per the image in the OP. In that detail display, I can't see a "Payee name" on my SOs.
    • Speculator
    • By Speculator 15th Jan 20, 12:23 PM
    • 1,855 Posts
    • 1,462 Thanks
    Speculator
    • #8
    • 15th Jan 20, 12:23 PM
    • #8
    • 15th Jan 20, 12:23 PM
    This should, quite simply, not happen if you haven't done it. Do you have proof that it was a different name before? Santander will, or at least should, have an audit trail of any changes.

    Could someone else have had access to your account? Could Santander's preparations for the forthcoming matching of account holder name with sort code + account number have anything to do with it?

    If you have proof of a change, don't let it lie there. Insist on an explanation.

    BTW, what kind of Santander account is this? on my full-fat 123, no Payee is shown, either online or in the mobile app.
    Originally posted by colsten
    100% no one else has access to my account. Even if someone did, why change a payee name when they could empty my account? It's either a glitch or made by staff. No other explanation.

    It's a Full fat "Select" 123.

    Payee name is shown on both online and mobile app.

    Went through emails and text messages but don't have proof of change of payee name.

    I've taken a screenshot and will keep a lookout for anymore unauthorised changes.
    • colsten
    • By colsten 15th Jan 20, 1:08 PM
    • 11,661 Posts
    • 11,036 Thanks
    colsten
    • #9
    • 15th Jan 20, 1:08 PM
    • #9
    • 15th Jan 20, 1:08 PM

    It's a Full fat "Select" 123.

    Payee name is shown on both online and mobile app
    Originally posted by Speculator
    That's odd. Mine too, ex A&L-one, dating back to 2011. It seems they have two different system versions.
    • Speculator
    • By Speculator 15th Jan 20, 1:32 PM
    • 1,855 Posts
    • 1,462 Thanks
    Speculator
    Login procedure is different too.

    My parents have a former A&L current account. (now an Everyday Current Ac)

    To log in, it's simply Account ID and "Enter Customer PIN."

    For my Santander Select, it's Account ID, then "Enter the following 3 characters of your Password."
    followed by "Enter the following 3 numbers of your Security Number."
    • colsten
    • By colsten 15th Jan 20, 3:53 PM
    • 11,661 Posts
    • 11,036 Thanks
    colsten
    My login for online banking is customer ID, full Passcode and full Registration Number.
    For the mobile app, all I need is the full Registration Number, or FaceID.

    May be different logins are part of their security measures, to make it more difficult for fraudsters to work out how to log in.
    Last edited by colsten; 15-01-2020 at 3:56 PM.
    • EssexExile
    • By EssexExile 15th Jan 20, 4:03 PM
    • 4,141 Posts
    • 3,021 Thanks
    EssexExile
    Login procedures vary, mine & my wife's are different for the same account.
    Tall, dark & handsome. Well two out of three ain't bad.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,174Posts Today

8,343Users online

Martin's Twitter