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Prize received different to advertised

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Had a packet of dog food arrive today, but the original advent comp said that the prize would be a tube of dog treats. Another winner of the same comp has had the same problem. Is this normal if they don’t have the original prize in stock?
December wins- Andrex puppy toy, Yorkshire Ripper book, Dog treats, Cat Treats, 2020 South Devon Calendar

Comments

  • It usually states in the t's and c's that the prize may be an alternative to one advertised or something along those lines
  • mjm3346
    mjm3346 Posts: 47,257 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 13 January 2020 at 4:15PM
    As long as the prizes are about the same value and it's a "reasonable equivalent"
  • Thanks for the advice. Just had another email from the promoter saying that the wrong prize was sent out, hence the reason that I received a different prize
    December wins- Andrex puppy toy, Yorkshire Ripper book, Dog treats, Cat Treats, 2020 South Devon Calendar
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