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  • FIRST POST
    • MSE Karl
    • By MSE Karl 3rd Dec 19, 10:35 AM
    • 144Posts
    • 46Thanks
    MSE Karl
    MSE Poll: How do you rate your energy providerís recent service?
    • #1
    • 3rd Dec 19, 10:35 AM
    MSE Poll: How do you rate your energy providerís recent service? 3rd Dec 19 at 10:35 AM
    Poll started 3 December 2019
    Winter's here, the heating's on and while we're all about slashing energy bills, we know service counts too. So twice a year we test recent customer service.

    Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.

    Did you vote? Are you surprised at the results so far? Have your say below.

    If you haven't already, join the forum to reply.

    Thanks!
Page 1
    • pollypenny
    • By pollypenny 4th Dec 19, 9:07 AM
    • 27,200 Posts
    • 71,386 Thanks
    pollypenny
    • #2
    • 4th Dec 19, 9:07 AM
    • #2
    • 4th Dec 19, 9:07 AM
    I voted 'great' for npower. It's been so easy to deal with them over the years. Their website is clear and useful. However, the most important thing is that it's easy to speak to someone and negotiate direct debits.

    Good clear NE accents and very pleasant advisers.
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
    • The Miser
    • By The Miser 4th Dec 19, 11:29 AM
    • 92 Posts
    • 65 Thanks
    The Miser
    • #3
    • 4th Dec 19, 11:29 AM
    • #3
    • 4th Dec 19, 11:29 AM
    It is early days but I was very surprised at the total number of votes given for Avro and Octopus - the latter getting twice as many votes as British/Scottish Gas or any of the other well known makes. I think we need far far more votes to give a representative sample to demonstrate the national feeling. I moved to Octopus because of MSE - thanks to you, and ISTR seeing Avro's name there as well; you seem to have made a considerable effect.
    • Justice13075
    • By Justice13075 4th Dec 19, 8:43 PM
    • 1,857 Posts
    • 611 Thanks
    Justice13075
    • #4
    • 4th Dec 19, 8:43 PM
    • #4
    • 4th Dec 19, 8:43 PM
    I use so energy and have no complaints
    • Mrs Arcanum
    • By Mrs Arcanum 5th Dec 19, 7:28 AM
    • 20,546 Posts
    • 44,103 Thanks
    Mrs Arcanum
    • #5
    • 5th Dec 19, 7:28 AM
    • #5
    • 5th Dec 19, 7:28 AM
    Via work I deal with several energy suppliers, by far the worst is BG Business.
    Truth always poses doubts & questions. Only lies are 100% believable, because they don't need to justify reality. - Carlos Ruiz Zafon, The Labyrinth of the Spirits
    • carolineb5949
    • By carolineb5949 5th Dec 19, 11:56 AM
    • 2 Posts
    • 3 Thanks
    carolineb5949
    • #6
    • 5th Dec 19, 11:56 AM
    Toto
    • #6
    • 5th Dec 19, 11:56 AM
    Sadly Toto energy was not on the list for me to score a "poor" rating, they have been dreadful and I had no option, firstly due to solarplicity folding they took over as my supplier but to make matters worse Solarplicity had put me on a variable tariff and due to them folding I was unable to change it, when Toto took over despite not being in contract they would not let me leave due to them waiting for accounts from Solarplicity, eventually I was told I could leave then twice blocked me leaving due to an "error on their system", my £335 credit turned into me owing them, I have sent 8 email complaints and have only ever got a response to the first email saying they are looking in to it and I will get a response in 7 days, that was months ago and despite another 7 emails I can't get a response, they are robbers and I am sure it wont belong before they go belly up as well, Avoid at all costs!
    • matrix999
    • By matrix999 8th Dec 19, 12:34 AM
    • 1,520 Posts
    • 369 Thanks
    matrix999
    • #7
    • 8th Dec 19, 12:34 AM
    • #7
    • 8th Dec 19, 12:34 AM
    Be careful if your voting for Green as there is 4 similar companies.
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