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  • FIRST POST
    • iarniee
    • By iarniee 11th Nov 19, 9:33 AM
    • 95Posts
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    iarniee
    0 WOW
    Air Norwegian Claim - Thoughts
    • #1
    • 11th Nov 19, 9:33 AM
    0 WOW
    Air Norwegian Claim - Thoughts 11th Nov 19 at 9:33 AM
    Hi guys,

    I've made a claim for Norwegian Air, it's to do with a flight I had back from Tenerife South near the end of September.

    Basically, what happened... We were on the runway speeding to take off and me and a friend and a few people behind us noticed a fire break out on the left wing, it was spurting flames out, we all had to stand up and shout to stop the airplane. We were sat on the runway for a good 45-50 minutes with the engine turned off.. Finally we were taken off the plane and put into the waiting area for another 2 hours + without anything from Norwegian air. Finally 3 hours later they organised hotels for us, this was about 2AM. We went to the hotel and then was back at the airport for 8 for our other flight (16 hours later) this flight was then delayed another 2-3 hours..

    Turns out when we got of the bus to get on the plane it was the same one that caught fire, captain said it was an fuel oil leak. (Obviously the plane was half empty as no one wanted to get on a plane that caught fire on the runaway.

    Anyway, all i've gotten back from them after 6+ weeks is an automated response, should I chase this up and also do I have grounds for a complaint?


    Thanks for reading.
Page 1
    • Luke1066
    • By Luke1066 11th Nov 19, 10:07 AM
    • 64 Posts
    • 31 Thanks
    Luke1066
    • #2
    • 11th Nov 19, 10:07 AM
    • #2
    • 11th Nov 19, 10:07 AM
    Why do you feel you have grounds for a complaint?
    • JosephK
    • By JosephK 11th Nov 19, 10:28 AM
    • 86 Posts
    • 56 Thanks
    JosephK
    • #3
    • 11th Nov 19, 10:28 AM
    • #3
    • 11th Nov 19, 10:28 AM
    The aircraft had a problem, Norwegian dealt with it appropriately, the problem was fixed. Would it have flown if the captain was still unhappy?
    • iarniee
    • By iarniee 11th Nov 19, 10:44 AM
    • 95 Posts
    • 82 Thanks
    iarniee
    • #4
    • 11th Nov 19, 10:44 AM
    • #4
    • 11th Nov 19, 10:44 AM
    Why do you feel you have grounds for a complaint?
    Originally posted by Luke1066
    Flight delay, flight cancellation, the engine going up in flames 15-20 seconds before take off?
    • iarniee
    • By iarniee 11th Nov 19, 10:45 AM
    • 95 Posts
    • 82 Thanks
    iarniee
    • #5
    • 11th Nov 19, 10:45 AM
    • #5
    • 11th Nov 19, 10:45 AM
    The aircraft had a problem, Norwegian dealt with it appropriately, the problem was fixed. Would it have flown if the captain was still unhappy?
    Originally posted by JosephK
    Being in the situation I wouldn't say it was dealt with appropriately, it was dealt with after hours of waiting with no information from anyone.

    Obviously key checks weren't done if there was an oil leak
    • cubegame
    • By cubegame 11th Nov 19, 10:51 AM
    • 1,861 Posts
    • 1,037 Thanks
    cubegame
    • #6
    • 11th Nov 19, 10:51 AM
    • #6
    • 11th Nov 19, 10:51 AM
    Being in the situation I wouldn't say it was dealt with appropriately, it was dealt with after hours of waiting with no information from anyone.

    Obviously key checks weren't done if there was an oil leak
    Originally posted by iarniee
    It obviously wasn't a serious issue as the pilot wouldn't have left you sat on the plane.

    As others have said you should chalk it up to experience and move on.
    • dickydonkin
    • By dickydonkin 11th Nov 19, 11:03 AM
    • 2,926 Posts
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    dickydonkin
    • #7
    • 11th Nov 19, 11:03 AM
    • #7
    • 11th Nov 19, 11:03 AM
    Why do you feel you have grounds for a complaint?
    Originally posted by Luke1066
    Delay!

    Looks like a genuine claim under EC261 to me.

    https://www.norwegian.com/uk/booking/booking-information/legal/your-passenger-rights/eu-regulation-2612004/
    Last edited by dickydonkin; 11-11-2019 at 11:05 AM.
    • iarniee
    • By iarniee 11th Nov 19, 11:10 AM
    • 95 Posts
    • 82 Thanks
    iarniee
    • #8
    • 11th Nov 19, 11:10 AM
    • #8
    • 11th Nov 19, 11:10 AM
    It obviously wasn't a serious issue as the pilot wouldn't have left you sat on the plane.

    As others have said you should chalk it up to experience and move on.
    Originally posted by cubegame
    I mean it only wasn't serious because the whole plane screamed to stop the plane, pilot had no idea.

    Obviously they shut off the engine when we stopped and it was 'safe' as such.

    But thanks for your comment.
    • Voyager2002
    • By Voyager2002 11th Nov 19, 11:21 AM
    • 13,422 Posts
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    Voyager2002
    • #9
    • 11th Nov 19, 11:21 AM
    • #9
    • 11th Nov 19, 11:21 AM
    This sounds like a serious safety fault. It is impossible for us to say who was responsible, since routine aircraft maintenance and pre-flight checks are likely to be sub-contracted to ground staff at the airline's base; at Tenerife; or wherever the aeroplane last visited. You could perhaps contact the CAA to find out who was responsible and to whom you should report your concerns.

    You could also put in a claim for compensation for flight delay, and see whether the airline maintain that it was due to "exceptional circumstances".
    • bradders1983
    • By bradders1983 11th Nov 19, 11:46 AM
    • 924 Posts
    • 650 Thanks
    bradders1983
    Always make me laugh when people refuse to get on a plane after its been fixed, as if a) they are all experts in aviation mechanics, and b) the pilot would fly it if it wasnt 100%
    • TELLIT01
    • By TELLIT01 11th Nov 19, 12:30 PM
    • 7,291 Posts
    • 7,891 Thanks
    TELLIT01
    Presumably the OP has put in a claim for flight delay. Whether or not that will be successful is probably open to debate, but I don't think it unreasonable to get in touch with the airline to chase up the claim after 6 weeks.
    • iarniee
    • By iarniee 11th Nov 19, 1:06 PM
    • 95 Posts
    • 82 Thanks
    iarniee
    Update:

    Had an email back an hour ago saying the nominated funds from my complaint have been sent over.

    So I guess my complaint was successful.

    Thanks all
    • dickydonkin
    • By dickydonkin 11th Nov 19, 1:18 PM
    • 2,926 Posts
    • 2,954 Thanks
    dickydonkin
    Presumably the OP has put in a claim for flight delay. Whether or not that will be successful is probably open to debate, but I don't think it unreasonable to get in touch with the airline to chase up the claim after 6 weeks.
    Originally posted by TELLIT01
    If the airline has not responded within 28 days then the OP should forward their grievance to the CAA.

    As for the likelihood of a successful claim, there is a a legal precedent that stipulates that EU airlines cannot cite technical faults as 'extraordinary circumstances'.

    Update:

    Had an email back an hour ago saying the nominated funds from my complaint have been sent over.

    So I guess my complaint was successful.

    Thanks all
    Originally posted by iarniee
    Edit to add: I missed your post before submitting mine - well done!
    Last edited by dickydonkin; 11-11-2019 at 1:21 PM. Reason: Addition
    • leylandsunaddict
    • By leylandsunaddict 11th Nov 19, 1:49 PM
    • 1,744 Posts
    • 1,229 Thanks
    leylandsunaddict
    It obviously wasn't a serious issue as the pilot wouldn't have left you sat on the plane.

    As others have said you should chalk it up to experience and move on.
    Originally posted by cubegame
    Exactly, and it doesn't have seem to have been serious enough for it to be reported as an incident.
    • shaun from Africa
    • By shaun from Africa 11th Nov 19, 1:51 PM
    • 11,366 Posts
    • 13,007 Thanks
    shaun from Africa
    Obviously key checks weren't done if there was an oil leak
    Originally posted by iarniee
    As a licenced aircraft engineer, I can tell you that it's not obvious at all.
    Any component can break and this may happen 6 months after it was last inspected or 6 minutes after.

    I've seen a new engine fitted into a helicopter and on the very first run it started leaking fuel due to a cracked pipe.
    where the crack had occurred was impossible to inspect as the pipe is covered by insulated lagging which can't be removed by line maintenance engineers.
    • iarniee
    • By iarniee 11th Nov 19, 2:48 PM
    • 95 Posts
    • 82 Thanks
    iarniee
    If the airline has not responded within 28 days then the OP should forward their grievance to the CAA.

    As for the likelihood of a successful claim, there is a a legal precedent that stipulates that EU airlines cannot cite technical faults as 'extraordinary circumstances'.



    Edit to add: I missed your post before submitting mine - well done!
    Originally posted by dickydonkin
    Thanks, glad I made the complaint before seeking advice on here as most people to suggest to bite the bullet and move on.

    Shocked to be honest... However, don't ask you don't get.
    • bradders1983
    • By bradders1983 11th Nov 19, 2:52 PM
    • 924 Posts
    • 650 Thanks
    bradders1983
    Most people on here probably assumed you were looking for something above and before the normal EU compo, tbf.
    • photome
    • By photome 11th Nov 19, 3:00 PM
    • 14,344 Posts
    • 9,834 Thanks
    photome
    Update:

    Had an email back an hour ago saying the nominated funds from my complaint have been sent over.

    So I guess my complaint was successful.

    Thanks all
    Originally posted by iarniee

    Thats a coincidence


    you first posted on here today, and then on the same day you hear you have your "nominated funds".


    what do you mean by that ? did you put in an eu compo claim and that has been successful?
    • iarniee
    • By iarniee 11th Nov 19, 3:21 PM
    • 95 Posts
    • 82 Thanks
    iarniee
    Thats a coincidence


    you first posted on here today, and then on the same day you hear you have your "nominated funds".


    what do you mean by that ? did you put in an eu compo claim and that has been successful?
    Originally posted by photome
    I made the complaint 6+ weeks ago, 26th September, was looking for advice this morning. Checked my emails and had a reply, hell of a coincidence yeah.

    And yes what else would I be referring too?

    I put the EU compo + expenses claim in.
    • photome
    • By photome 11th Nov 19, 5:03 PM
    • 14,344 Posts
    • 9,834 Thanks
    photome
    I made the complaint 6+ weeks ago, 26th September, was looking for advice this morning. Checked my emails and had a reply, hell of a coincidence yeah.

    And yes what else would I be referring too?

    I put the EU compo + expenses claim in.
    Originally posted by iarniee

    Could have been anything, so clarification is good


    thank you
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