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Unfair parking charge (private company)
beckett1991
Posts: 14 Forumite
I’ll keep this short, Okay so I received a parking charge notice from IPSERV about 3 weeks ago , I had paid for a full days ticket and it was in full display. The reason they had given me a ticket was because I had apparently breached their rules by parking in an unmarked bay, so when I looked where I was parked I could see the white line all be it a bit faded and slightly broken (I took photos)
I wasn’t to concerned as I thought the case would be dropped but to my surprise they have upheld their decision. I will copy and paste there response below.
Thank you for your appeal received on 26/09/2019 regarding the above detailed Parking Charge Notice. We have reviewed the case and considered the comments that you have made. This appeal has been considered in conjunction with the evidence gathered by the parking attendant.
I have reviewed the photos taken by the Enforcement officer and The photos sent in by yourself, I am satisfied that its clear under no uncertain terms that the line displayed in your photos do not indicate a parking bay as its very clear from the car park bay markings all bays are enclosed with white lines that indicate a parking bay and the area you had parked displays an old shadow of a burnt away line when the new linage was completed.
Our records show that the notice was correctly issued as your vehicle was parked in breach of the Terms and Conditions of Parking.
We are therefore unable to cancel the Parking Charge Notice as it was issued correctly. We have now extended the discounted payment period by 7 days to allow you time to pay the discounted settlement amount. Please now make payment of £60 to reach us by 04/11/2019 or £100 to reach us by 18/11/2019. We must advise you that once the discounted settlement rate passes it will not be offered again.
You have now reached the end of the internal appeals procedure, To appeal to the independent appeals service please go to popla reference number ********** You have 28 days to do so
************.
Payments can be made by cheque or postal order made payable to Ipserv Limited. Please ensure you write your Parking Charge Notice number clearly on the reverse. Please do not send cash through the post.
Payment can be made using a debit or credit card by calling the automated payment line on 0333 023 0137 or by using our online payment service IPSERV
Our Terms and Conditions, along with our complaints procedure can be found online at ipserv
.
By Law we are also required to inform you that Ombudsman Services
I have submitted my second appeal to popla so my questions are
-do you feel this is a case worth arguing
-if popla upheld the decision can it be taken any further
I wasn’t to concerned as I thought the case would be dropped but to my surprise they have upheld their decision. I will copy and paste there response below.
Thank you for your appeal received on 26/09/2019 regarding the above detailed Parking Charge Notice. We have reviewed the case and considered the comments that you have made. This appeal has been considered in conjunction with the evidence gathered by the parking attendant.
I have reviewed the photos taken by the Enforcement officer and The photos sent in by yourself, I am satisfied that its clear under no uncertain terms that the line displayed in your photos do not indicate a parking bay as its very clear from the car park bay markings all bays are enclosed with white lines that indicate a parking bay and the area you had parked displays an old shadow of a burnt away line when the new linage was completed.
Our records show that the notice was correctly issued as your vehicle was parked in breach of the Terms and Conditions of Parking.
We are therefore unable to cancel the Parking Charge Notice as it was issued correctly. We have now extended the discounted payment period by 7 days to allow you time to pay the discounted settlement amount. Please now make payment of £60 to reach us by 04/11/2019 or £100 to reach us by 18/11/2019. We must advise you that once the discounted settlement rate passes it will not be offered again.
You have now reached the end of the internal appeals procedure, To appeal to the independent appeals service please go to popla reference number ********** You have 28 days to do so
************.
Payments can be made by cheque or postal order made payable to Ipserv Limited. Please ensure you write your Parking Charge Notice number clearly on the reverse. Please do not send cash through the post.
Payment can be made using a debit or credit card by calling the automated payment line on 0333 023 0137 or by using our online payment service IPSERV
Our Terms and Conditions, along with our complaints procedure can be found online at ipserv
.
By Law we are also required to inform you that Ombudsman Services
I have submitted my second appeal to popla so my questions are
-do you feel this is a case worth arguing
-if popla upheld the decision can it be taken any further
0
Comments
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Yes and yes.
Can we see the appeal you submitted to POPLA please?0 -
So you didn’t read the Newbies Sticky before submitting a factual “appeal” and identifying the driver..?0
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What a load of utter rubbish! If a line is so visible that it can be seen when taking a photo of tarmac then it is indeed a line.I am satisfied that its clear under no uncertain terms that the line displayed in your photos do not indicate a parking bay as its very clear from the car park bay markings all bays are enclosed with white lines that indicate a parking bay and the area you had parked displays an old shadow of a burnt away line when the new linage was completed.PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
CLICK at the top or bottom of any page where it says:
Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD0 -
Unfortunately it won’t let me login at the moment as it’s under maintenance 🙄 but I shall put it up when I get a chance I feel it may need some editing and adding as I was in a rush when I did it, but they only allow 2000 characters0
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No they don't.
You didn't read the NEWBIES thread first, of dear. Search it for 2000 (control & F on your keyboard).PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
CLICK at the top or bottom of any page where it says:
Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD0 -
Please be aware it can take up to 13 hours to update your online account with the evidence uploaded by the parking operator. Check back later if you are unable to see it right Now
This is the message I’m getting at the moment won’t let me look at anything !0 -
Do you have a copy of what you submitted as your appeal?0
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Soo I’ve had a chat with a friend who works for this particular company and he basically told me they wouldn’t uphold this decision if they didn’t think popla could possibly rule against them soo now I’m really unsure what to do is there any way I could share any photos of evidence with anyone and get another opinion ?0
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beckett1991 wrote: »Soo I’ve had a chat with a friend who works for this particular company and he basically told me they wouldn’t uphold this decision if they didn’t think popla could possibly rule against them soo now I’m really unsure what to do is there any way I could share any photos of evidence with anyone and get another opinion ?
You have been asked for it so yes.0
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