PCN smart wrong digits in ref- appeal denied

Mum7 · 19 June 2019 at 9:58PM

Hi
Sorry to post- I’ve read the newbie thread but have already appealed and unsure what to do next

Basically on holiday in Skegness (yep says it all), parked at fantasy island - husband paid £6 for all day parking.

2 weeks later received pcn through post. Looked at ticket and realised husband had put first two letters completely wrong (old car)

I immediately appealed (didn’t think to check anywhere as to me it seemed an obvious mistake)
So I just told them it was a genuine mistake and I put wrong number in but had copy of ticket which I attached - thought that would be it

But today had letter off them saying that the pcn is upheld as the car park signage states that the correct VRM must be entered and that for a full 128 minutes the vehicle had no payment assigned to it!
It says I’ve reached the end of internal appeals

Anyone tell me what next?
Close to paying and divorcing husband 😂

Redx · 19 June 2019 at 10:06PM

POPLA , it tells you that on the rejection , with a code

draft a popla appeal based on post #3 of the NEWBIES sticky thread near the top of this forum

also look at other appeals where 2 characters were mistyped and try to draft yours using similar arguments

also look for the words of BPA guidance regarding mistyped VRM details , posted not too long ago, possibly on their website too

they took the money so accepted the new contract , they havent offered to return it either , their system should be checking that typed in details match the vehicles they saw using their ANPR cameras , and rejecting any incorrect ones, as in this case , so its their fault , not your hubbys

their technology should not allow it , same as a cashpoint wouldnt allow it if he put his pin in incorrectly

etc

tboo · 19 June 2019 at 10:26PM

Did you tell Smart parking who was driving? - don't tell me just say yes or no

Mum7 · 19 June 2019 at 11:09PM

I can’t remember

Coupon-mad · 20 June 2019 at 2:19AM

So assume you didn't and copy any recent Smart no keeper liability POPLA appeal. That's how this forum works best, and those are your search keywords.

Mum7 · 16 July 2019 at 3:58PM

posted last month about a fine received through smart parking- entered first two digits of numberplate wrong. Had ticket and so sent off to smart parking who rejected it and directed me to POPLA
I sent my appeal like told on here with one of the drafts modified to meet my circumstances
I’ve just had an email off POPLA with smart parking reply- some massive jargon keep repeating itself about how I didn’t have a valid ticket.
And been asked to provide comments!!
What more can I say???

Redx · 16 July 2019 at 4:09PM

Read recent popla rebuttals and construct your own within the 2000 character limit, focusing on where their evidence pack supports your appeal and also failures too

Look at landowner contracts, signage , pofa and BPA Cop failures to start with

Coupon-mad · 16 July 2019 at 8:14PM

And been asked to provide comments!!

Well yes, just as the NEWBIES thread post #3 tells you will happen & what to do.

Surprised you appear not to have been expecting the perfectly normal POPLA stages and know you will now win on no keeper liability, and just need to give POPLA a nudge in the right direction.

mrt72 · 18 July 2019 at 9:57PM

I've just had one of these cancelled by complaining to the landowner (Fantasy Island), try that if you haven't yet!

Mum7 · 5 August 2019 at 9:54PM

Had message off POPLA today to say that I’d won my appeal and no further action would be taken
Thanks all for your help

Fruitcake · 5 August 2019 at 10:20PM

Well done and thanks for letting us know. Please help us by putting your appeal and the assessor's decision, with his/her name, in the PoPLA decisions thread with a link to this thread.

Please also complain to your MP about this unregulated scam.

PCN smart wrong digits in ref- appeal denied

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free