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BT Line frayed

Hi,
wonder if anyone knows the answer to this.
I live in 1930s semi therefore there are Telephone poles in our street with lines going to each house.
I am actually with Virgin and have been for the last 5 years (waiting for the Superfast Broadband from BT).
Anyway I noticed the line into is very frayed and part of it is hanging down in front of my downstairs window - I can almost touch it.
Also it looks bad as well.
Anyway - who do I contact - I am not a BT customer but it is their line as far as I am concerned they can remove it as I don't need it.

Comments

  • Browntoa
    Browntoa Posts: 49,619 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Openreach web site

    Ask direct as " unsafe"
    Ex forum ambassador

    Long term forum member
  • mpet
    mpet Posts: 479 Forumite
    Part of the Furniture 100 Posts
    To report any of the following, please call us on 0800 023 2023 (option 1):

    Damaged underground cables (typically caused by mechanical diggers in built-up areas)
    Loose cables or cables dangling from telephone poles
    Damaged green cabinets or cabinets with open doors
    Damaged telephone poles
    Loose, cracked or missing manhole covers
    Unsafe Openreach worksites


    This would come under loose cables dangling from telephone pole
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