Building works outside hotel

concernedtraveller · 23 February 2019 at 4:52PM

Recently booked a holiday to Tenerife at the hard rock hotel however we have recently received an email saying that there is building works taking place just outside the hotel, what do we do?

z1a · 23 February 2019 at 5:16PM

Go out !

unforeseen · 23 February 2019 at 5:18PM

1. Nothing. Grin and bear it
2. Complain to your travel agent who probably won't be interested.
3. Complain to the hotel.

however the problem here is that neither you, the travel agent nor the hotel have any control over building work in areas that they neither own nor control.

frugalmacdugal · 23 February 2019 at 5:22PM

Hi,

ask for photies, if you think it will spoil your holiday ask to be moved, if not then cancel.

EssexExile · 23 February 2019 at 5:25PM

What options were you given?

concernedtraveller · 23 February 2019 at 6:30PM

We have yet to phone them but I think we will ask to move as we have seen videos of the noise

elsien · 23 February 2019 at 6:35PM

When are you going and is it expected that the building work still be going on then?

ttoli · 24 February 2019 at 11:22AM

Building work seems to have been going on since Feb 2018
https://www.tripadvisor.com/Hotel_Review-g315919-d4341700-Reviews-Hard_Rock_Hotel_Tenerife-Adeje_Tenerife_Canary_Islands.html

NoodleDoodleMan · 24 February 2019 at 12:16PM

Sounds like it may well be work carried out by the Ayuntamiento Costa Adeje - the local council, over which (as above) the hotel etc. have no control.

Probably a good idea to seek another hotel.

Doshwaster · 24 February 2019 at 12:40PM

The problem for hotels in the Canaries is that there is no real off season to schedule building works so there is always a chance that you will be affected. Personally it wouldn't bother me as I tend to just use hotels for sleeping but it can't hurt to ask for a cheeky discount. If you ask to be moved then you could end up in a worse hotel.

Building works outside hotel

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