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  • FIRST POST
    • Meoleman
    • By Meoleman 18th Feb 19, 4:55 PM
    • 4Posts
    • 1Thanks
    Meoleman
    Bmw recall fiasco
    • #1
    • 18th Feb 19, 4:55 PM
    Bmw recall fiasco 18th Feb 19 at 4:55 PM
    I have a 2015 BMW 330D which has had a safety recall for an EGR cooler. The local BMW dealer inspected it and said it was unsafe and needed replacing. It has been with the dealer for 4 weeks but they cant get the parts. BMW cant tell them when parts will be available - it could be months. They have supplied a rental car but the rental company Enterprise only have small cars available which is unsuitable for me. I have suggested to BMW that they hire from another company but they wont do that. The customer service is appallin they dont care. I would like to claim against them but do I have a contract with BMW or is it the dealer or the company I originally bought the car from. Any ideas as to how I can find out who to sue?
Page 1
    • wgl2014
    • By wgl2014 18th Feb 19, 5:01 PM
    • 1,048 Posts
    • 676 Thanks
    wgl2014
    • #2
    • 18th Feb 19, 5:01 PM
    • #2
    • 18th Feb 19, 5:01 PM
    They are fixing the car and are providing you with a courtesy car (even if it's not of a comparable spec), that to me isn't appalling service.

    Maybe ask for the next service free, I can't see you have a case for suing.
    • waamo
    • By waamo 18th Feb 19, 5:02 PM
    • 6,537 Posts
    • 8,661 Thanks
    waamo
    • #3
    • 18th Feb 19, 5:02 PM
    • #3
    • 18th Feb 19, 5:02 PM
    I have a 2015 BMW 330D which has had a safety recall for an EGR cooler. The local BMW dealer inspected it and said it was unsafe and needed replacing. It has been with the dealer for 4 weeks but they cant get the parts. BMW cant tell them when parts will be available - it could be months. They have supplied a rental car but the rental company Enterprise only have small cars available which is unsuitable for me. I have suggested to BMW that they hire from another company but they wont do that. The customer service is appallin they dont care. I would like to claim against them but do I have a contract with BMW or is it the dealer or the company I originally bought the car from. Any ideas as to how I can find out who to sue?
    Originally posted by Meoleman
    See a solicitor.
    This space for hire.
    • Mercdriver
    • By Mercdriver 18th Feb 19, 5:09 PM
    • 2,523 Posts
    • 1,711 Thanks
    Mercdriver
    • #4
    • 18th Feb 19, 5:09 PM
    • #4
    • 18th Feb 19, 5:09 PM
    I have a 2015 BMW 330D which has had a safety recall for an EGR cooler. The local BMW dealer inspected it and said it was unsafe and needed replacing. It has been with the dealer for 4 weeks but they cant get the parts. BMW cant tell them when parts will be available - it could be months. They have supplied a rental car but the rental company Enterprise only have small cars available which is unsuitable for me. I have suggested to BMW that they hire from another company but they wont do that. The customer service is appallin they dont care. I would like to claim against them but do I have a contract with BMW or is it the dealer or the company I originally bought the car from. Any ideas as to how I can find out who to sue?
    Originally posted by Meoleman
    As Waamo says, you could see a solicitor to find out who to sue, but remember they get paid win or lose.
    • Scrapit
    • By Scrapit 18th Feb 19, 5:28 PM
    • 498 Posts
    • 159 Thanks
    Scrapit
    • #5
    • 18th Feb 19, 5:28 PM
    • #5
    • 18th Feb 19, 5:28 PM
    What are you claiming for?
    • AdrianC
    • By AdrianC 18th Feb 19, 5:32 PM
    • 22,344 Posts
    • 21,138 Thanks
    AdrianC
    • #6
    • 18th Feb 19, 5:32 PM
    • #6
    • 18th Feb 19, 5:32 PM
    I have a 2015 BMW 330D which has had a safety recall for an EGR cooler. The local BMW dealer inspected it and said it was unsafe and needed replacing. It has been with the dealer for 4 weeks but they cant get the parts. BMW cant tell them when parts will be available - it could be months.
    Originally posted by Meoleman
    They are recalling 270,000 cars in the UK, 1.6m worldwide.
    https://www.motoringresearch.com/car-news/bmw-expands-diesel-fire-recall/

    That is a LOT of parts to get designed, manufactured, delivered.

    I would like to claim against them but do I have a contract with BMW or is it the dealer or the company I originally bought the car from. Any ideas as to how I can find out who to sue?
    What do you intend to sue for? What are your losses? How have you tried to mitigate them?

    Your contract was with the dealer you bought the car from, assuming you bought it new. That was 3-4 years ago. Throwing thin legal cases around will not get the parts for your car delivered any quicker.
    • Meoleman
    • By Meoleman 18th Feb 19, 6:23 PM
    • 4 Posts
    • 1 Thanks
    Meoleman
    • #7
    • 18th Feb 19, 6:23 PM
    • #7
    • 18th Feb 19, 6:23 PM
    Thanks all for your comments. The point is that I need an estate car for my work and a small car cant provide me with the space I need. So by hiring a car that is of the correct size then that is a loss to me. BMW have said I am entitled to a similar car but their hire car company dont have any. My point is that BMW could hire a car from another company there are plenty of them about. Sorry if you think I'm being unreasonable but this is costing me a packet (I'm self employed).
    • Killasafc
    • By Killasafc 5th Apr 19, 5:35 PM
    • 1 Posts
    • 0 Thanks
    Killasafc
    • #8
    • 5th Apr 19, 5:35 PM
    • #8
    • 5th Apr 19, 5:35 PM
    Surely the road tax and insurance you are paying for a vehicle you cannot drive should be reimbursed at the very least.
    They've had my 5 Series since 14th of March 2019. I have yet to hear when I will get my vehicle returned. I have had to drive 1hr round trip to recover my personal belongings from the Dealership.
    BMW have referred my complaint to their complaint department with a promise to be in touch within 48 hours. Heard nothing. BMW treating people unfortunate to own a vehicle they built with absolute contempt.
    • lewishardwick
    • By lewishardwick 5th Apr 19, 5:53 PM
    • 622 Posts
    • 823 Thanks
    lewishardwick
    • #9
    • 5th Apr 19, 5:53 PM
    • #9
    • 5th Apr 19, 5:53 PM
    Is there not another branch of the hire company to goto? Three must be something somewhere!

    Can you try making a hire through the same hire company for an estate. If they lend you one it proves a point and they might just relent.
    • twhitehousescat
    • By twhitehousescat 5th Apr 19, 5:57 PM
    • 3,749 Posts
    • 4,714 Thanks
    twhitehousescat
    In seem to recall there is a problem with enterprize hire via BMW , its basic 3rd party , the fire and theft / comprehensive is on your insurance BUT does it cover hired cars ,,, NO
    Time pretending I was asleep whilst under his desk , has given me insight to this sordid world
    • Ambs08
    • By Ambs08 17th May 19, 12:24 PM
    • 2 Posts
    • 1 Thanks
    Ambs08
    BMW Enterprise hire car - Check your insurance!
    The service Iíve had from BMW has been absolutely appalling.
    Theyíve had my vehicle over 5 weeks and have not once given me any update. I have had to call up myself each week. Still no sign of it being ready anytime soon. In the meantime I have an Enterprise hire car provided by BMW.
    It is a Ford Fiesta which is no comparison to my BMW but I am just thankful I have a vehicle to drive however, I am still expected to pay my monthly payments for a BMW when Iím driving round in a Ford Fiesta? And they havenít even offered to refund the payments.

    Not only this, this week Iíve also encountered a crack to the windscreen from a stone, which means Iím now liable for the £250 excess for a new window due to the damage. I understand this is policy however if youíve taken my vehicle on recall I shouldnít be out of pocket.
    Iíd be most happy to pay the charge if it was like for like with my own car. A new front window last year on my BMW cost me £99, so Iíd be happy to pay the same as these things can happen.
    However they shouldnít expect their customers to be out of pocket when your car has been taken away for circumstances beyond our control.

    Iíve called BMW many times this week and every member of staff has told me to ring Enterprise as BMW have nothing to do with it and they wonít pay the excess for me. I range Enterprise and they said itís nothing to do with them, itís between me and BMW as BMW hold the agreement with Enterprise for the hire car.

    I just canít believe how bad the service has been, the first thing they should do is refund people if your paying monthly for your vehicle when you donít have it in your possession.
    Let alone ensure we arenít out of pocket for any issues when this recall problem is completely BMW responsibility.

    Iíve sent a formal complaint also stating I will be taking legal action and I have still been told it wonít be escalated and they wonít do anything thatís the end of it.

    For paying, valued BMW customers this is just absolutely awful. I canít believe how rude and careless they have been. Makes me want to say keep the car once it fixed and Iíll go to Audi and get a new one!
    • Aylesbury Duck
    • By Aylesbury Duck 17th May 19, 1:15 PM
    • 3,689 Posts
    • 5,024 Thanks
    Aylesbury Duck
    The service Iíve had from BMW has been absolutely appalling.
    Theyíve had my vehicle over 5 weeks and have not once given me any update. I have had to call up myself each week. Still no sign of it being ready anytime soon. In the meantime I have an Enterprise hire car provided by BMW.
    It is a Ford Fiesta which is no comparison to my BMW but I am just thankful I have a vehicle to drive however, I am still expected to pay my monthly payments for a BMW when Iím driving round in a Ford Fiesta? And they havenít even offered to refund the payments.

    Not only this, this week Iíve also encountered a crack to the windscreen from a stone, which means Iím now liable for the £250 excess for a new window due to the damage. I understand this is policy however if youíve taken my vehicle on recall I shouldnít be out of pocket.
    Iíd be most happy to pay the charge if it was like for like with my own car. A new front window last year on my BMW cost me £99, so Iíd be happy to pay the same as these things can happen.
    However they shouldnít expect their customers to be out of pocket when your car has been taken away for circumstances beyond our control.

    Iíve called BMW many times this week and every member of staff has told me to ring Enterprise as BMW have nothing to do with it and they wonít pay the excess for me. I range Enterprise and they said itís nothing to do with them, itís between me and BMW as BMW hold the agreement with Enterprise for the hire car.

    I just canít believe how bad the service has been, the first thing they should do is refund people if your paying monthly for your vehicle when you donít have it in your possession.
    Let alone ensure we arenít out of pocket for any issues when this recall problem is completely BMW responsibility.

    Iíve sent a formal complaint also stating I will be taking legal action and I have still been told it wonít be escalated and they wonít do anything thatís the end of it.

    For paying, valued BMW customers this is just absolutely awful. I canít believe how rude and careless they have been. Makes me want to say keep the car once it fixed and Iíll go to Audi and get a new one!
    Originally posted by Ambs08
    Vote with your wallet and don't buy a BMW again. I'm not sure what legal action you can take beyond claiming for your evidenced out of pocket expenses and even then I'm not sure how you'd win because you agreed to the excess terms when taking the hire car.

    It's a bit of a mess but as I say, all you can really do is hit them where it hurts.
    • Manxman in exile
    • By Manxman in exile 17th May 19, 2:33 PM
    • 2,094 Posts
    • 1,671 Thanks
    Manxman in exile
    In seem to recall there is a problem with enterprize hire via BMW , its basic 3rd party , the fire and theft / comprehensive is on your insurance BUT does it cover hired cars ,,, NO
    Originally posted by twhitehousescat

    No - AIUI it's worse that that. According to the other BMW recall thread Enterprise don't give you third party cover.


    When we had to hire from Enterprise five years ago, they would not provide third party cover if it was "available" to you elsewhere, but the small print in their T&Cs did say they would indemnify you from their fleet insurance in the event of a third party claim, and third party cover was not "available" to you.


    I'm not sure if their T&Cs are still the same, but the advice would be to always double-check insurance cover when hiring a car.
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