How to get a refund from Spark energy

tom.tagine.adams · 25 January 2019 at 9:18PM

Hello,

I was a Spark energy customer, and couldn't wait to leave them as the prices never stopped rising!

So when I moved house in November it was the perfect time to leave and go somewhere cheaper. I filled out the cancelation form via email, and received an email back confirming my cancelation had been received.

I rang them a few days later too, just to confirm I would receive any money back that I was currently in credit for. The advisor confirmed that I would be sent a refund via the post to my new address.

A month later, I had still not received any money, and I had been billed again by Spark energy for the property I no longer lived in, and had cancelled my energy supply to.

I went on the Spark energy website in order to contact them again, noticing that they were now owned by another supplier called OVO. I sent my email anyway, receiving an email back stating they would contact me within 5 days.

It's now been 17 days since then, and now I'm doubting I'm going to get any money back, which now totals several hundered pounds.

What can I do in this situation?

Thanks in advance
Tom.

Thomas_Edison · 27 January 2019 at 1:13PM

Ovo are a generally good company but have just taken on 500,000 + customers when they had less than a million before so imagine they're extremely busy atm.

You can raise a complaint with Ovo and if that doesn't skip you to the front of the queue you'll be able to go to the ombudsman after 8 weeks.

Unfortunately you're probably just going to have to give it time

rubble2 · 28 January 2019 at 2:33PM

When we moved house just before Christmas Spark was the energy provider at the new property, first thing I did was to arrange to move to a different supplier which took effect on 1st
January. Spark sent me a final bill on 17th January asking for payment by 26th. I paid in full on the 25th and got an emailed receipt for the payment.

Every day since the 17th January I have received both a text and email from Spark reminding me that the bill was now due for payment, I assumed that once they received the payment (in advance of the due date) the emails and texts would stop - but no, today I got an email from them saying the bill was 'Seriously Overdue' (2 days after the due date), and that they were getting ready to pass it to a debt collection agency.

I have just rung them and they have confirmed that the account is cleared - totally incompetent. Really glad I moved away from them.

amure1 · 24 May 2019 at 3:52PM

Did you ever get your money back ?

I have been constantly calling them from 2 months back they say that they will do it then when the day come nothing... They just wont give me my credit back, not sure what to do next as I have just had enough!

texter · 25 May 2019 at 11:22AM

amure1 wrote: »

Did you ever get your money back ?

I have been constantly calling them from 2 months back they say that they will do it then when the day come nothing... They just wont give me my credit back, not sure what to do next as I have just had enough!

I can see this is your first post since 2012.

Welcome back

Sorry you didn't have any time to hang around for a response.

Or maybe you noticed? This thread is from January this year, and the newbie OP left this site 2 mins after posting and hasn't returned since.

How to get a refund from Spark energy

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