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Switched to BT but EE still charging - who to complain to?
alsa1
Posts: 83 Forumite
in Phones & TV
I switched Broadband to BT last week from EE. But in the last few days direct debits have gone out to both companies and both services are still active if I plug either router in. Which one do I contact to sort this out? And I didn’t think it would be possible for two suppliers to run concurrently, what is going on?
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Comments
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It is not possible to have two providers on one line.
Both routers may work however.
When you do a speed test, it will identify the company.
Check your IP address and do a lookup as to the provider.
If the service details come back as BT, you will need to contact EE and ask for a refund.0 -
DD Are you sure its not a final bill from EE .0
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The_Fat_Controller wrote: »It is not possible to have two providers on one line.
Both routers may work however.
When you do a speed test, it will identify the company.
Check your IP address and do a lookup as to the provider.
If the service details come back as BT, you will need to contact EE and ask for a refund.
That’s just the thing, if I plug in the BT router and log on with those account details it works fine. And then I can log onto the wifi with the old EE router by entering the old password on that one. They both come up with different IP addresses when either router is plugged in.
The DD I have been charged by EE is for the next month, BT have also taken the ‘first payment’.0 -
What do you mean by "log on" ?
If you mean the online accounts via a web browser, that just means both accounts are still viewable.
If you are logging into the router interface or connecting to the WiFi, that will always work, it is a factor of the router not the ISP.
When you go to https://www.speedtest.net what comes up as the provider. on the left below the GO button ?
Have you "Googled" the IP addresses, that should tell you who they belong to.0 -
BT are your ongoing supplier who will charge you .
If you are still paying EE then complain to EE as BT have nothing to do with EE billing .0
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