Omega watch issues

M3_Sussex · 13 January 2019 at 2:18PM

I have had an Omega Seamaster Aqua Terra Co-Axial >15000 Gauss since May 2015. I bought it new from Montredo in Germany. So far it has been back to Omega three times for adjustment because it was gaining 10 - 14 seconds per day. It also had a hand alignment issue. It is now losing 5 seconds a day and their stated tolerance for this movement is -1 / +6.
Does anyone know what my legal options are? Do I just send it back for a fourth time or am I entitled to a replacement movement because this appears to be a Friday afternoon job?! I'm not sure where I stand after it has already been back for adjustment and repair three times. It has a five year warranty.
I appreciate it's a mechanical watch and will never keep perfect time. However, when you have to keep correcting it every few days it's annoying considering it's meant to be a premium time piece.

AndyMc..... · 13 January 2019 at 2:20PM

Surely you'll need someone who knows about German consumer laws to answer that one.

M3_Sussex · 13 January 2019 at 2:21PM

It goes back to Omega in Southampton for repair. It has an international warranty.

Aylesbury_Duck · 13 January 2019 at 2:25PM

What does the warranty say about your entitlements?

dj1471 · 13 January 2019 at 2:30PM

M3_Sussex wrote: »

It goes back to Omega in Southampton for repair. It has an international warranty.

That's irrelevant. You asked about legal options, those will be determined by the applicable German legislation that was in force at the time of purchase.

Otherwise you're bound by the terms of the warranty, what does it say about recurring faults / repairs?

M3_Sussex · 13 January 2019 at 2:31PM

The box only contains the operating instructions and the warranty card. there are no warranty details.

Aylesbury_Duck · 13 January 2019 at 2:38PM

Googling shows that five year warranties only started being offered last year, on new watches sold from 1st July. Are you sure yours has a five year warranty, given it was purchased in 2015? They aren't retrospectively applying five years warranties.

According to the Omega site, questions about the warranty should be directed to your authorised service centre.

M3_Sussex · 13 January 2019 at 2:46PM

Certain models did come with a five year warranty prior to the recent change in July 18. My model was one of these.

Aylesbury_Duck · 13 January 2019 at 3:53PM

In the absence of any warranty paperwork, your rights are those in effect at the time of purchase in Germany.

Keep_pedalling · 13 January 2019 at 7:23PM

From Omegas web site.

The precision of a mechanical movement depends on the individual habits of the wearer and can therefore vary. A qualified OMEGA watchmaker can adjust the precision of a watch to within the OMEGA tolerances, which are from -1 to +6 seconds per day

From experience I know this is true. My Nomos watch varies in accuracy depending on the sort of treatment it is getting ( it gets a lot more shaken about on an off road bike ride than it does if I spend the day on the computer) Accuracy also shifts over time, as lubricants dry out and parts begin to ware. By the time it is due a service it will be a lot less good at keeping time than a recently serviced watch.

A well used watch should be serviced every 4 to 5 years, which for an Omega is going to cost you around £500. Personally as your watch has been back a few times already I would try and wangle a full service out of them.

Omega watch issues

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