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  • FIRST POST
    • Kaydi
    • By Kaydi 17th Oct 18, 9:24 PM
    • 2Posts
    • 0Thanks
    Kaydi
    Universal credit journal no replies
    • #1
    • 17th Oct 18, 9:24 PM
    Universal credit journal no replies 17th Oct 18 at 9:24 PM
    Until recently I was receiving replies in my universal credit journal but despite leaving several messages Iíve had no replies for more than 2 weeks. Please can anyone tell me if this is usual?
Page 1
    • paragon909
    • By paragon909 17th Oct 18, 9:27 PM
    • 1,407 Posts
    • 1,399 Thanks
    paragon909
    • #2
    • 17th Oct 18, 9:27 PM
    • #2
    • 17th Oct 18, 9:27 PM
    Seems DWP service centres must be extremely busy or staff being allocated elsewhere.... Maybe try phoning them. DWP seems in quite a bad state right now. Not sure the govt is helping much, Can't believe i'm going to say this, But Esther Mcvey must be having a pretty hard time! C
    • venison
    • By venison 17th Oct 18, 10:08 PM
    • 4,178 Posts
    • 6,098 Thanks
    venison
    • #3
    • 17th Oct 18, 10:08 PM
    • #3
    • 17th Oct 18, 10:08 PM
    Seems DWP service centres must be extremely busy or staff being allocated elsewhere.... Maybe try phoning them. DWP seems in quite a bad state right now. Not sure the govt is helping much, Can't believe i'm going to say this, But Esther Mcvey must be having a pretty hard time! C
    Originally posted by paragon909
    Stop trying to cheer us up
    If you fail to plan you plan to fail
    • pmduk
    • By pmduk 18th Oct 18, 11:01 AM
    • 10,133 Posts
    • 7,759 Thanks
    pmduk
    • #4
    • 18th Oct 18, 11:01 AM
    • #4
    • 18th Oct 18, 11:01 AM
    But Esther Mcvey must be having a pretty hard time! C
    Originally posted by paragon909
    Not tough enough a time, she's still there, witch!
    • Catnip63
    • By Catnip63 19th Oct 18, 10:30 AM
    • 28 Posts
    • 12 Thanks
    Catnip63
    • #5
    • 19th Oct 18, 10:30 AM
    • #5
    • 19th Oct 18, 10:30 AM
    Replying to journal messages is down to number 6 in priority lists for case managers so if your message is regarding payments you would be better to phone the service centre. If you have moved out of the intensive work search group (as now working or not required to look for work) you no longer have a work coach and they no longer receive your journal messages,
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