Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • pigieon widow
    • By pigieon widow 13th Oct 18, 11:40 PM
    • 6Posts
    • 0Thanks
    pigieon widow
    Paymentshield mppi
    • #1
    • 13th Oct 18, 11:40 PM
    Paymentshield mppi 13th Oct 18 at 11:40 PM
    Hi, i bought mppi with paymentshield after i was told by my mortgage company i needed to. I had paymentshield recomended through a broker. I also already had critical illness insurance cover with coop. Ii wanted this company also as i am a carer and this was covered in the policy. In Jun 18 i was made redundant after 20?years and my company filled all details for Paymentshield for when i left. As my husbands illness was worse and the caring of my husband , my son & my mother had recently gone into a residential, the toil of caring had affected my health. I therefore chose to recover and concentrate for a while when redundant. Long storyshort. They refused yo pay my mppi. Reason - i either didnt sign on and claim jsa( i wouldnt have recieved payment anyway due to redundancy money, or claim on carers- wouldnt pay that either as i didnt leave work to care but was made redundant! My company asked why i had mppi as i had 6 mnths sick at work and similar holiday plus life insurance and i also had my mortgage decreasing illness cover. So did i really need this mppi. ?Please advise. Thank you.
Page 1
    • Moneyineptitude
    • By Moneyineptitude 14th Oct 18, 12:24 AM
    • 22,622 Posts
    • 12,158 Thanks
    Moneyineptitude
    • #2
    • 14th Oct 18, 12:24 AM
    • #2
    • 14th Oct 18, 12:24 AM
    . They refused yo pay my mppi. Reason - i
    didnt sign on and claim jsa
    Originally posted by pigieon widow
    It's a condition of the insurance that you do so, regardless of the fact that you would not have received Job Seeker's Allowance.

    You certainly cannot argue the policy was mis-sold solely on that basis, I'm afraid. You posted about this back in July.

    Payment Shield is a well regarded insurance still retailed today.
    • dunstonh
    • By dunstonh 14th Oct 18, 12:35 AM
    • 96,058 Posts
    • 63,875 Thanks
    dunstonh
    • #3
    • 14th Oct 18, 12:35 AM
    • #3
    • 14th Oct 18, 12:35 AM
    I also already had critical illness insurance cover with coop.
    Which doesnt overlap with MPPI in any way.

    I therefore chose to recover and concentrate for a while when redundant. Long storyshort. They refused yo pay my mppi. Reason - i either didnt sign on and claim jsa( i wouldnt have recieved payment anyway due to redundancy money, or claim on carers- wouldnt pay that either as i didnt leave work to care but was made redundant!
    That all sounds totally correct and normal. The FOS are quite happy with the requirement that you must sign on. Otherwise you are not unemployed. You are choosing not to work.

    My company asked why i had mppi as i had 6 mnths sick at work and similar holiday plus life insurance and i also had my mortgage decreasing illness cover.
    Life assurance doesnt overlap with MPPI in any way. And you were made redundant. So, clearly there was a financial need.

    Doesn't appear to be any issues here. Paymentshield is a high-quality provider. You had a financial need and it didnt overlap with any other plans you had. So, sale seems justified.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • LABMAN
    • By LABMAN 14th Oct 18, 1:04 AM
    • 1,018 Posts
    • 1,741 Thanks
    LABMAN
    • #4
    • 14th Oct 18, 1:04 AM
    • #4
    • 14th Oct 18, 1:04 AM
    Redundancy payment money does not affect contribution based JSA.
    • pigieon widow
    • By pigieon widow 30th Oct 18, 8:29 PM
    • 6 Posts
    • 0 Thanks
    pigieon widow
    • #5
    • 30th Oct 18, 8:29 PM
    Pigieon widow
    • #5
    • 30th Oct 18, 8:29 PM
    i have paid over 20 years. I was told by mortgage supplier to have mppi so i asked a broker toy advise. My workplace paid 6 months sick and same annual leave so only last few years colleages asking why im paying this. Yes it would have been useful if made redundant but alas that isnít happening either? I had carers cover as at that time cared for my son with mental health illness . So i was covered for redundancy, unemployment and as a carer. How did i make myself jobless when i was made redundant, i had struggled working and caring previously, so along with my ill health decided to concentrate caring for my now 3 members of family. I could not sign on as my redundancy was too much to get jsa, i claimed esa sick for a while but am no longer, but living on carers allowance and a mortgage noone can pay for. I dont see how you think this is a simple cut & dry case and glad my ombudsman is trying to help.
    • Bermonia
    • By Bermonia 30th Oct 18, 9:03 PM
    • 66 Posts
    • 37 Thanks
    Bermonia
    • #6
    • 30th Oct 18, 9:03 PM
    • #6
    • 30th Oct 18, 9:03 PM
    The ombudsman is not there to ‘help’, they are there to assess the merits of your complaint - this will be focused on the point of sale and not events that occurred later.

    Nothing you have said makes it sounds as tho this policy was mos-sold to you, you were recommend a policy which you duly took, your sick pay is irrelevant as would not cover your mortgage (your most important financial commitment) on a long term basis.

    Also as I understand it you chose not to return to work... why do you think the insurer should pay indefinitely whilst you chose not to work, that would be true madness - hence the requirement of all policies that you must be looking for work.
    • dunstonh
    • By dunstonh 30th Oct 18, 10:24 PM
    • 96,058 Posts
    • 63,875 Thanks
    dunstonh
    • #7
    • 30th Oct 18, 10:24 PM
    • #7
    • 30th Oct 18, 10:24 PM

    could not sign on as my redundancy was too much to get jsa,
    You can sign on. Signing on is not just about JSA. You also get NI credit. Plus, it qualifies you to claim on the MPPI policy.

    and glad my ombudsman is trying to help.
    I can't see how the ombudsman can help. Paymentshield only retail via intermediaries. Insurance regulation of intermediaries started in 2005. You say you bought this 20 years ago. So, this makes it pre-regulation.

    Expectation here is that the ombudsman, once they realise it is not a bank sold product, will tell you that they cannot help you as it was bought before January 2005 and they are not allowed to look into it.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • pigieon widow
    • By pigieon widow 31st Oct 18, 9:46 AM
    • 6 Posts
    • 0 Thanks
    pigieon widow
    • #8
    • 31st Oct 18, 9:46 AM
    • #8
    • 31st Oct 18, 9:46 AM
    Ok yes, maybe you need to work to claim but it also covers you as a carer wich i have been for manny years and they will not pay my mortgage as i ‘did not leave to become a carer’ even though my work place have proof of me asking them about cutting hours and even leaving to be able to care x3?
    • dunstonh
    • By dunstonh 31st Oct 18, 9:50 AM
    • 96,058 Posts
    • 63,875 Thanks
    dunstonh
    • #9
    • 31st Oct 18, 9:50 AM
    • #9
    • 31st Oct 18, 9:50 AM
    None of that really matters. It was sold 20 years ago. Long before regulation. The FOS do not have the remit to look at it.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • pigieon widow
    • By pigieon widow 31st Oct 18, 9:52 AM
    • 6 Posts
    • 0 Thanks
    pigieon widow
    I am talking now about payymy morgage since redundancy., which they are not doing. You keep saying i choose not to work but they wouldnt pay me jsa if i chose to look for work and would find it diffyunlike my previous employment, which made hours flexible for appointments etc. . Also i was covered as a carer but this is not covered as previously mentioned. So living off £68 carers allowance and no mortgade help!
    • Moneyineptitude
    • By Moneyineptitude 31st Oct 18, 10:19 AM
    • 22,622 Posts
    • 12,158 Thanks
    Moneyineptitude
    So living off £68 carers allowance and no mortgade help!
    Originally posted by pigieon widow
    Unfortunately, your current circumstances mean the insurance appears to be of of no use to you (although you can certainly sign on as unemployed without claiming JSA). However, these were not your circumstances when you first bought the policy two decades back and so that unfortunately means that you have no complaint of mis-selling. In addition, the insurance was not sold by a financial institution or individual regulated prior to 2005 so "your" Ombudsman cannot adjudicate here.
    • pigieon widow
    • By pigieon widow 31st Oct 18, 4:36 PM
    • 6 Posts
    • 0 Thanks
    pigieon widow
    Leaving the misselling aside, i am also trying to get my mortgsge paid since being made redundant. To claim i need to either be made redundant, claim as a carer or unemployed on jsa. I have been made redundant and am a carer as stated above but they are saing i didnt leave work to care although i had been caring and struggling caring with my job for several years. As i also have stated I didn’t know i could claim jsa with my redundancy payout but was unwell for 3 minths and not really legally available for work anyway. I want to concentrate on my caring which takes over my life but however i turn they are not paying my mortgage and this is the point my ombudsman is looking into, not the misselling, which i would be looking at if i could. I am only recieving carers benefit.
    • Bermonia
    • By Bermonia 31st Oct 18, 8:22 PM
    • 66 Posts
    • 37 Thanks
    Bermonia
    Without knowing the exact terms of your policy there’s not much one can say.

    The success or failure of your case will hinge upon those policy terms and if they are considered onerous or not... from what you’ve said they seem pretty standard and as such are likely easily enforceable.
    • antrobus
    • By antrobus 31st Oct 18, 8:49 PM
    • 16,330 Posts
    • 23,204 Thanks
    antrobus
    Leaving the mis selling aside, i am also trying to get my mortgage paid since being made redundant....
    Originally posted by pigieon widow
    I don't think you can make a complaint that the policy was mis-sold and make a claim on the policy.

    To claim i need to either be made redundant, claim as a carer or unemployed on jsa. I have been made redundant and am a carer as stated above but they are saing i didnt leave work to care although i had been caring and struggling caring with my job for several years. As i also have stated I didnít know i could claim jsa with my redundancy payout but was unwell for 3 minths and not really legally available for work anyway. I want to concentrate on my caring which takes over my life but however i turn they are not paying my mortgage and this is the point my ombudsman is looking into, not the misselling, which i would be looking at if i could. I am only recieving carers benefit.
    Originally posted by pigieon widow
    You were made redundant. So you didn't leave work to care for someone.

    But what I think doesn't matter anyway. It's what the ombudsman thinks that matters. If it's in their hands, there isn't much point in canvassing for opinions.
    • Moneyineptitude
    • By Moneyineptitude 31st Oct 18, 10:26 PM
    • 22,622 Posts
    • 12,158 Thanks
    Moneyineptitude
    there isn't much point in canvassing for opinions.
    Originally posted by antrobus
    Indeed, especially since the OP has had similar answers to his or her dilemma since last July when she or he first posted about it here..
    • dunstonh
    • By dunstonh 1st Nov 18, 12:31 AM
    • 96,058 Posts
    • 63,875 Thanks
    dunstonh
    And it is also difficult to follow as the thread is about once provider then morphs into a different provider and not sure when each was sold or how and whether it is a claim or complaint.....
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,278Posts Today

7,715Users online

Martin's Twitter