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Claiming for damage done by removals company
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feelthypeeg
Posts: 5 Forumite
Hi everyone, hoping someone can help.
We moved house in the summer and unfortunately some of our furniture and belongings were damaged in the move, entirely due to poor packing and the removals men rushing. We have had a quote from a furniture restorer and totted up the costs to replace like for like to items broken and repair the damaged walls around the house.
We were in touch with the removal company, who basically started going though the insurance route and then said that since two of the damaged items were originally flat pack they would not be covered by their insurance (apparently no removals insurance covers flat pack furniture??!). The total amount we asked for was just short of £300 for replacements and repairs, they then offered £200 "out of his own pocket" to save the trouble of going through the insurance and all the questions to deal with.
Does anyone know if this is true? That flat pack furniture is not covered?! The move was a complicated one and we didn't see the contact as it was paid for by an employer - but did ask if there was anything important we needed to know from it and were told just to relax and let them get on with it.
We don't know whether to accept the offer they have now made of £225 (£90 of the original quote was to repair aesthetic damage to two wooden, originally flat pack, bookcases) or insist that they continue through insurance. Are they just trying to save money and lying about the flat pack thing? Any advice would be appreciated.
We moved house in the summer and unfortunately some of our furniture and belongings were damaged in the move, entirely due to poor packing and the removals men rushing. We have had a quote from a furniture restorer and totted up the costs to replace like for like to items broken and repair the damaged walls around the house.
We were in touch with the removal company, who basically started going though the insurance route and then said that since two of the damaged items were originally flat pack they would not be covered by their insurance (apparently no removals insurance covers flat pack furniture??!). The total amount we asked for was just short of £300 for replacements and repairs, they then offered £200 "out of his own pocket" to save the trouble of going through the insurance and all the questions to deal with.
Does anyone know if this is true? That flat pack furniture is not covered?! The move was a complicated one and we didn't see the contact as it was paid for by an employer - but did ask if there was anything important we needed to know from it and were told just to relax and let them get on with it.
We don't know whether to accept the offer they have now made of £225 (£90 of the original quote was to repair aesthetic damage to two wooden, originally flat pack, bookcases) or insist that they continue through insurance. Are they just trying to save money and lying about the flat pack thing? Any advice would be appreciated.
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Comments
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Just to clarify, You have established that the damage amounts to £300. They have offered £225. This leaves you £75 out.
How much was the total cost of the removal service? I ask that to get an idea of the financial scale of things.
They are paid to provide a service which avoids damage, and failing to do that means they should cover any costs really, but for convenience sake it might be easiest to take it on the chin a bit and accept their offer rather than pursue legal action if the £75 is small in the grand scheme of things.
I don't envy them having to dismantle and transport flat pack furniture! I don't think I've ever managed that without twisting or snapping something. It's so easily done that I can imagine insurance doesn't cover it.0 -
It was about £2800 for full packing service - and they didn’t actually dismantle the items damaged, they are damaged from being bumped and banged. Thanks0
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