Hi everyone, hoping someone can help.

We moved house in the summer and unfortunately some of our furniture and belongings were damaged in the move, entirely due to poor packing and the removals men rushing. We have had a quote from a furniture restorer and totted up the costs to replace like for like to items broken and repair the damaged walls around the house.

We were in touch with the removal company, who basically started going though the insurance route and then said that since two of the damaged items were originally flat pack they would not be covered by their insurance (apparently no removals insurance covers flat pack furniture??!). The total amount we asked for was just short of £300 for replacements and repairs, they then offered £200 "out of his own pocket" to save the trouble of going through the insurance and all the questions to deal with.

Does anyone know if this is true? That flat pack furniture is not covered?! The move was a complicated one and we didn't see the contact as it was paid for by an employer - but did ask if there was anything important we needed to know from it and were told just to relax and let them get on with it.

We don't know whether to accept the offer they have now made of £225 (£90 of the original quote was to repair aesthetic damage to two wooden, originally flat pack, bookcases) or insist that they continue through insurance. Are they just trying to save money and lying about the flat pack thing? Any advice would be appreciated.