Buyers Remorse Negative Feedback

I sold an item (BNIB) a few weeks ago.

After about a week the buyer opened a return case. In his comment, he had added ' tried to contact the seller without success"

Firstly .. he never contacted me

I contacted Ebay to ask their advice. The item was sold unopened, but the buyer has used it, but now doesn't want it. I was going to be stuck with an item no longer BNIB.

I have always in the past accepted returns and in fact I have always been happy to pay for these.

I contacted Ebay on this matter and was told that this is simply a case of buyers remorse and i didn't have to accept the return.

I asked .. what about possible negative feedback. No problem was the answer .. if he / she does leave negative, it will be removed.

OK ... great

How do I refuse the refund ... Ebay talked me through the process. I was going to add the comment, about getting Ebay's advice but was told .. no need for that.

Now .. a week later ... negative feedback

No problem ... phoned Ebay and they refuse to remove the neg

My first one .. but still v v v annoying ... especially after having been told one thing by the Ebay representative.