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  • FIRST POST
    • WLM21
    • By WLM21 12th Aug 18, 10:22 AM
    • 1,103Posts
    • 349Thanks
    WLM21
    Buyers Remorse Negative Feedback
    • #1
    • 12th Aug 18, 10:22 AM
    Buyers Remorse Negative Feedback 12th Aug 18 at 10:22 AM
    I sold an item (BNIB) a few weeks ago.

    After about a week the buyer opened a return case. In his comment, he had added ' tried to contact the seller without success"

    Firstly .. he never contacted me

    I contacted Ebay to ask their advice. The item was sold unopened, but the buyer has used it, but now doesn't want it. I was going to be stuck with an item no longer BNIB.

    I have always in the past accepted returns and in fact I have always been happy to pay for these.

    I contacted Ebay on this matter and was told that this is simply a case of buyers remorse and i didn't have to accept the return.

    I asked .. what about possible negative feedback. No problem was the answer .. if he / she does leave negative, it will be removed.

    OK ... great

    How do I refuse the refund ... Ebay talked me through the process. I was going to add the comment, about getting Ebay's advice but was told .. no need for that.

    Now .. a week later ... negative feedback

    No problem ... phoned Ebay and they refuse to remove the neg

    My first one .. but still v v v annoying ... especially after having been told one thing by the Ebay representative.
    Last edited by WLM21; 12-08-2018 at 12:54 PM.
Page 1
    • CHRISSYG
    • By CHRISSYG 12th Aug 18, 11:42 AM
    • 5,731 Posts
    • 16,519 Thanks
    CHRISSYG
    • #2
    • 12th Aug 18, 11:42 AM
    • #2
    • 12th Aug 18, 11:42 AM
    You can respond to the feedback giving your point of view then anyone seeing it will at least see both sides .
    Karma bus the most satisfying ride in town
    • North Of Utopia
    • By North Of Utopia 12th Aug 18, 3:00 PM
    • 90 Posts
    • 36 Thanks
    North Of Utopia
    • #3
    • 12th Aug 18, 3:00 PM
    • #3
    • 12th Aug 18, 3:00 PM
    Contact customer services and ask them to remove the negative feedback, you can demonstrate that the feedback is untrue as they will be able to see from your messages that you were not contacted by them.
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