We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Laptop repair question?

Transactionumber
Transactionumber Posts: 253 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Techie Stuff
My HP laptop needed repair to the amd chip which makes it possible to see the screen as heat had made it come away from its seating .
I took it to a repair shop who repaired it with a months warranty.

Problem occurred again within 2 days, took back and repaired again but unfortunately failed within a couple of hours ?

So returned and this is last chance saloon for it the bloke said , if it fails again would I be entitled to a refund? Or partial refund I’m not sure? Many thanks for your replies on this subject.

Comments

  • EveryWhere
    EveryWhere Posts: 3,249 Forumite
    It's not really a technical question....perhaps look for the appropriate forum to get the best advice.
  • Transactionumber
    Transactionumber Posts: 253 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    EveryWhere wrote: »
    It's not really a technical question....perhaps look for the appropriate forum to get the best advice.
    Cheers your right ! If possible could mods move to relevant forum please have tried but unable regards .
  • tonyh66
    tonyh66 Posts: 1,736 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    sounds like repairman is not doing reflow properly, its needs the chip removing, solder cleaning off and all solder joints reballed to make good new solder joints.
  • System
    System Posts: 178,377 Community Admin
    10,000 Posts Photogenic Name Dropper
    tonyh66 wrote: »
    sounds like repairman is not doing reflow properly

    Or the AMD chip is goosed. If it has got so hot it has desoldered itself its most likely toast as silicone doesn't like above 85C and the melting point of solder is 183C so it has spent a long time running at a temperature way hotter than it is designed to survive.

    How much was this repair job, £30 or so for a basic re-flow/re-ball or £100+ for a proper repair involving fault finding and soak testing?
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Neil_Jones
    Neil_Jones Posts: 9,668 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    A lot of HP models were affected by this, what's your model number please?

    For the older machines affected by this there was no long term fix, it would just need re-balling every once in a while.
  • Robisere
    Robisere Posts: 3,237 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Combo Breaker
    The heat that caused the silicone and solder to melt, was due to the laptop overheating, possibly due to dust in the fan vents. Did this "Technician" actually clean out your laptop for dust? Do you use it on your lap, or on a soft surface in a dusty environment? My wife has always used hers on a laptop stand, which allows air to pass under the laptop.


    Having said that, Neil Jones may have the answer about certain HP models being recalled. Please advise of the model number and Serial numbers, which should be visible on the laptop base, along with your licence numbers.
    I think this job really needs
    a much bigger hammer.
  • debitcardmayhem
    debitcardmayhem Posts: 13,181 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Gosh the implants are melting :eek:, silicone ones of course , however I doubt that the silicon used in implants does not have the same aesthetic properties. OK I'll get my coat:cool:
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • Transactionumber
    Transactionumber Posts: 253 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Thanks for your replies ,when I get the laptop back I’ll post the info you’ve been asking for regards.
  • tonyh66
    tonyh66 Posts: 1,736 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I think the main cause of the fault was the laptop getting hot and the motherboard flexing with the heat, this causes fractures in the solder, I don't think the solder joints were actully melting.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.3K Banking & Borrowing
  • 253.7K Reduce Debt & Boost Income
  • 454.4K Spending & Discounts
  • 245.3K Work, Benefits & Business
  • 601.1K Mortgages, Homes & Bills
  • 177.6K Life & Family
  • 259.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture