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  • FIRST POST
    • Transactionumber
    • By Transactionumber 10th Aug 18, 11:07 AM
    • 248Posts
    • 64Thanks
    Transactionumber
    Laptop repair question?
    • #1
    • 10th Aug 18, 11:07 AM
    Laptop repair question? 10th Aug 18 at 11:07 AM
    My HP laptop needed repair to the amd chip which makes it possible to see the screen as heat had made it come away from its seating .
    I took it to a repair shop who repaired it with a months warranty.

    Problem occurred again within 2 days, took back and repaired again but unfortunately failed within a couple of hours ?

    So returned and this is last chance saloon for it the bloke said , if it fails again would I be entitled to a refund? Or partial refund Iím not sure? Many thanks for your replies on this subject.
Page 1
    • EveryWhere
    • By EveryWhere 10th Aug 18, 11:17 AM
    • 967 Posts
    • 465 Thanks
    EveryWhere
    • #2
    • 10th Aug 18, 11:17 AM
    • #2
    • 10th Aug 18, 11:17 AM
    It's not really a technical question....perhaps look for the appropriate forum to get the best advice.
    • Transactionumber
    • By Transactionumber 10th Aug 18, 11:23 AM
    • 248 Posts
    • 64 Thanks
    Transactionumber
    • #3
    • 10th Aug 18, 11:23 AM
    • #3
    • 10th Aug 18, 11:23 AM
    It's not really a technical question....perhaps look for the appropriate forum to get the best advice.
    Originally posted by EveryWhere
    Cheers your right ! If possible could mods move to relevant forum please have tried but unable regards .
    • tonyh66
    • By tonyh66 10th Aug 18, 11:44 AM
    • 1,258 Posts
    • 882 Thanks
    tonyh66
    • #4
    • 10th Aug 18, 11:44 AM
    • #4
    • 10th Aug 18, 11:44 AM
    sounds like repairman is not doing reflow properly, its needs the chip removing, solder cleaning off and all solder joints reballed to make good new solder joints.
    • Tarambor
    • By Tarambor 10th Aug 18, 3:57 PM
    • 3,651 Posts
    • 2,711 Thanks
    Tarambor
    • #5
    • 10th Aug 18, 3:57 PM
    • #5
    • 10th Aug 18, 3:57 PM
    sounds like repairman is not doing reflow properly
    Originally posted by tonyh66
    Or the AMD chip is goosed. If it has got so hot it has desoldered itself its most likely toast as silicone doesn't like above 85C and the melting point of solder is 183C so it has spent a long time running at a temperature way hotter than it is designed to survive.

    How much was this repair job, £30 or so for a basic re-flow/re-ball or £100+ for a proper repair involving fault finding and soak testing?
    • Neil Jones
    • By Neil Jones 10th Aug 18, 5:43 PM
    • 1,508 Posts
    • 925 Thanks
    Neil Jones
    • #6
    • 10th Aug 18, 5:43 PM
    • #6
    • 10th Aug 18, 5:43 PM
    A lot of HP models were affected by this, what's your model number please?

    For the older machines affected by this there was no long term fix, it would just need re-balling every once in a while.
    • Robisere
    • By Robisere 10th Aug 18, 8:01 PM
    • 2,394 Posts
    • 3,249 Thanks
    Robisere
    • #7
    • 10th Aug 18, 8:01 PM
    • #7
    • 10th Aug 18, 8:01 PM
    The heat that caused the silicone and solder to melt, was due to the laptop overheating, possibly due to dust in the fan vents. Did this "Technician" actually clean out your laptop for dust? Do you use it on your lap, or on a soft surface in a dusty environment? My wife has always used hers on a laptop stand, which allows air to pass under the laptop.


    Having said that, Neil Jones may have the answer about certain HP models being recalled. Please advise of the model number and Serial numbers, which should be visible on the laptop base, along with your licence numbers.
    I think this job really needs
    a much bigger hammer.
    • debitcardmayhem
    • By debitcardmayhem 10th Aug 18, 8:57 PM
    • 8,678 Posts
    • 6,551 Thanks
    debitcardmayhem
    • #8
    • 10th Aug 18, 8:57 PM
    • #8
    • 10th Aug 18, 8:57 PM
    Gosh the implants are melting , silicone ones of course , however I doubt that the silicon used in implants does not have the same aesthetic properties. OK I'll get my coat
    • Transactionumber
    • By Transactionumber 11th Aug 18, 5:25 AM
    • 248 Posts
    • 64 Thanks
    Transactionumber
    • #9
    • 11th Aug 18, 5:25 AM
    • #9
    • 11th Aug 18, 5:25 AM
    Thanks for your replies ,when I get the laptop back Iíll post the info youíve been asking for regards.
    • tonyh66
    • By tonyh66 11th Aug 18, 3:38 PM
    • 1,258 Posts
    • 882 Thanks
    tonyh66
    I think the main cause of the fault was the laptop getting hot and the motherboard flexing with the heat, this causes fractures in the solder, I don't think the solder joints were actully melting.
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