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    • HarryJoe
    • By HarryJoe 9th Aug 18, 6:50 PM
    • 2Posts
    • 0Thanks
    HarryJoe
    Laptop allegedly repaired but new fault has occurred
    • #1
    • 9th Aug 18, 6:50 PM
    Laptop allegedly repaired but new fault has occurred 9th Aug 18 at 6:50 PM
    Liquid was accidentally spilt on my Mac laptop.

    I immediately turned it over and after about 30 minutes it started again and worked perfectly.

    Next day rang a repair shop, advertised as "Mac" approved specialists , explained the problem and was advised I had done the right thing in turning the unit over but I could take it to them to have it dismantled and cleaned and was quoted a price which i agreed.

    Took the laptop into them two days later and they took a quick look and commented how clean the laptop is given it is 4 years old. I was told it would be ready by the end of the week, some 5 days later.

    Collected laptop and was told an additional amount was required as a component had to be replaced. I wasn't advised of this prior to collection. I paid the whole amount and was given a receipt with a 3 month warranty.

    Brought the laptop home, switched it on and found the CTRL key wasn't responding. Rang the shop. They advised to temporarily swap this key with another and return the laptop to them to have the key looked at.

    I have now been told corrosion can be seen around the CTRL key and I may now need a new motherboard. They've now had the laptop for four days and it hasn't been looked at.

    Where do I stand?

    TIA
Page 1
    • unholyangel
    • By unholyangel 9th Aug 18, 7:07 PM
    • 12,860 Posts
    • 10,187 Thanks
    unholyangel
    • #2
    • 9th Aug 18, 7:07 PM
    • #2
    • 9th Aug 18, 7:07 PM
    If you mean you suspect they caused the issue then I'm afraid the burden of proof would be on you to prove it.
    Money doesn't solve poverty.....it creates it.
    • peter_the_piper
    • By peter_the_piper 10th Aug 18, 8:03 AM
    • 26,351 Posts
    • 35,687 Thanks
    peter_the_piper
    • #3
    • 10th Aug 18, 8:03 AM
    • #3
    • 10th Aug 18, 8:03 AM
    Know little about Macs, are the keyboards attached to the motherboard ? If not why does corrosion on the keyboard require a replacement motherboard?
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
    • JuicyJesus
    • By JuicyJesus 10th Aug 18, 10:41 AM
    • 3,307 Posts
    • 3,652 Thanks
    JuicyJesus
    • #4
    • 10th Aug 18, 10:41 AM
    • #4
    • 10th Aug 18, 10:41 AM
    Know little about Macs, are the keyboards attached to the motherboard ? If not why does corrosion on the keyboard require a replacement motherboard?
    Originally posted by peter_the_piper
    On newer MacBook Pros the keyboard is very solidly attached to the base of the unit to the point where replacing the keyboard requires replacing the entire base. I'm not sure how this affects one that's 4 years old, however.

    Probably the best guess is that whatever has corroded the Ctrl key has also corroded the motherboard, which is a very real possibility. Liquid damage to complex electronics is not pleasant.
    urs sinserly,
    ~~joosy jeezus~~
    • TadleyBaggie
    • By TadleyBaggie 10th Aug 18, 10:44 AM
    • 2,918 Posts
    • 2,227 Thanks
    TadleyBaggie
    • #5
    • 10th Aug 18, 10:44 AM
    • #5
    • 10th Aug 18, 10:44 AM
    Depends on the model, but usually the keyboards are attached to the top case. The fact that liquid was spilled in the laptop, and that liquids can cause corrosion, I think it a fair assumption the two things are probably linked.
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