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  • FIRST POST
    • bigpat
    • By bigpat 8th Aug 18, 8:37 PM
    • 256Posts
    • 127Thanks
    bigpat
    Has anyone had problems with FairFx $ card?
    • #1
    • 8th Aug 18, 8:37 PM
    Has anyone had problems with FairFx $ card? 8th Aug 18 at 8:37 PM
    I'm just recently back from a trip to the USA, where I used my FairFx dollar card a couple of times. A couple of other times it wouldn't work for me. Either it just sits there in the machine and does nothing, or you get a message that says something like "Please try another card".

    My partner is a US citizen and has stayed on there for a while and I've left the card with her. She has successfully used it at places such as U-Haul, Fred Meyer (a supermarket) and over the phone with her medication supplier (I know, America!!)

    But it won't work at Costco, or Safeway and a few other places. She has tried it in self-service terminals and also handed it over to checkout staff but it won't work for them. I can log in online and verify that there's still about $600 on the card.

    I have called FairFx and they say they haven't declined any transactions from the merchants I mentioned so that it must be "merchant error". We have confirmed that the card itself isn't physically damaged because she used it at Fred Meyers yesterday.

    Does anyone know if this is a common problem, or if there's any way around it? Or even if there's any way of knowing where the card will work and where it won't., other than trial and error?

    It's pretty frustrating. She can't do ALL her shopping at Fred Meyers!
Page 1
  • FairFX
    • #2
    • 9th Aug 18, 11:12 AM
    • #2
    • 9th Aug 18, 11:12 AM
    Hello, we would like to look into this further and see if we can find a solution for you. Please can you contact enquiries@fairfx.com and provide your name and email address. Please address your email for the attention of Rosa.

    Thank you,
    FairFX.
    Official Verified Representative
    I am the official company representative of FairFX. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • takman
    • By takman 9th Aug 18, 12:44 PM
    • 3,596 Posts
    • 3,217 Thanks
    takman
    • #3
    • 9th Aug 18, 12:44 PM
    • #3
    • 9th Aug 18, 12:44 PM
    Why are you using a FairFx card at all? When you top it up you will loose money due to a poorer exchange rate and if you withdraw from cash machines you have to pay a fee.

    In future have a look on here for the best travel cards to use (Credit Cards and Current Accounts) there are a few that offer an almost perfect exchange rate and free cash withdrawals in any country. You also have the benefit of keeping the balance in pounds so you don't have left over money in dollars when you come return.

    Plus you should at least have a two cards just in case one doesn't work.
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