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  • FIRST POST
    • Supersonos
    • By Supersonos 8th Aug 18, 4:34 PM
    • 179Posts
    • 69Thanks
    Supersonos
    Have DemonPlates tricked me into paying additional postage?
    • #1
    • 8th Aug 18, 4:34 PM
    Have DemonPlates tricked me into paying additional postage? 8th Aug 18 at 4:34 PM
    I've ordered some number plates from Demon Plates and, at the checkout, was given this option:

    Free delivery - despatched within 5-7 working days
    Express - Despatched in 2 working days

    Well, over a week was quite a long time to wait, so I paid the £3.99 for express.

    That was on Monday, and I've not yet received notification they've been despatched, so I looked further on their website and noticed this in their FAQs:

    "We begin working on your plates pretty much as soon as we receive the order. Under normal circumstances, number plates are despatched the same or next working day from us receiving your order."

    And

    "we start on an order as soon as it is received. Because of this it is not possible to cancel or amend an order which has been placed on either the internet or the telephone."

    So have I been duped? I could ask for my £3.99 back but, technically, they have fulfilled the order (the plates were despatched today).
Page 1
    • AndyMc.....
    • By AndyMc..... 8th Aug 18, 4:39 PM
    • 2,468 Posts
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    AndyMc.....
    • #2
    • 8th Aug 18, 4:39 PM
    • #2
    • 8th Aug 18, 4:39 PM
    What's your complaint? They have dispatched them within two working days.

    They shouldn't really be selling them as number plates over the web but no one seems to care about the shoe plates you've purchased.
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    • Supersonos
    • By Supersonos 8th Aug 18, 4:46 PM
    • 179 Posts
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    Supersonos
    • #3
    • 8th Aug 18, 4:46 PM
    • #3
    • 8th Aug 18, 4:46 PM
    What's your complaint?
    Originally posted by AndyMc.....
    That, at the point of payment, they suggested standard despatch was 5-7 working days, but then their FAQs say they usually despatch the same or the next day.

    Had I read the FAQs before ordering, I wouldn't have paid the extra £3.99.
    • Supersonos
    • By Supersonos 8th Aug 18, 4:49 PM
    • 179 Posts
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    Supersonos
    • #4
    • 8th Aug 18, 4:49 PM
    • #4
    • 8th Aug 18, 4:49 PM
    They shouldn't really be selling them as number plates over the web but no one seems to care about the shoe plates you've purchased.
    Originally posted by AndyMc.....
    Even the DVLA don't care - Demon Plates are listed on the DVLA website as a Registered Number Plate Supplier.
    • AndyMc.....
    • By AndyMc..... 8th Aug 18, 4:55 PM
    • 2,468 Posts
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    AndyMc.....
    • #5
    • 8th Aug 18, 4:55 PM
    • #5
    • 8th Aug 18, 4:55 PM
    Even the DVLA don't care - Demon Plates are listed on the DVLA website as a Registered Number Plate Supplier.
    Originally posted by Supersonos
    I know, they probably have a shop but no one cares whether they are sold legally or not.
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    • AndyMc.....
    • By AndyMc..... 8th Aug 18, 4:59 PM
    • 2,468 Posts
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    AndyMc.....
    • #6
    • 8th Aug 18, 4:59 PM
    • #6
    • 8th Aug 18, 4:59 PM
    That, at the point of payment, they suggested standard despatch was 5-7 working days, but then their FAQs say they usually despatch the same or the next day.

    Had I read the FAQs before ordering, I wouldn't have paid the extra £3.99.
    Originally posted by Supersonos
    User error then?
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    • Supersonos
    • By Supersonos 8th Aug 18, 5:02 PM
    • 179 Posts
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    Supersonos
    • #7
    • 8th Aug 18, 5:02 PM
    • #7
    • 8th Aug 18, 5:02 PM
    I know, they probably have a shop but no one cares whether they are sold legally or not.
    Originally posted by AndyMc.....
    What's illegal about what I've bought?
    • DoaM
    • By DoaM 8th Aug 18, 5:10 PM
    • 4,961 Posts
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    DoaM
    • #8
    • 8th Aug 18, 5:10 PM
    • #8
    • 8th Aug 18, 5:10 PM
    Did you show them your V5C when ordering the plates? (I think that's a requirement for new plates but when ordering online it's rarely, if ever, requested - and someone could forge it for an online submission anyway).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Supersonos
    • By Supersonos 8th Aug 18, 5:12 PM
    • 179 Posts
    • 69 Thanks
    Supersonos
    • #9
    • 8th Aug 18, 5:12 PM
    • #9
    • 8th Aug 18, 5:12 PM
    Did you show them your V5C when ordering the plates? (I think that's a requirement for new plates but when ordering online it's rarely, if ever, requested - and someone could forge it for an online submission anyway).
    Originally posted by DoaM
    What does that have to do with whether or not I've been duped out of £3.99?
    • DoaM
    • By DoaM 8th Aug 18, 5:14 PM
    • 4,961 Posts
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    DoaM
    I was answering your direct question in post #7 ... isn't that obvious given the fact my reply is immediately below post #7?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • AndyMc.....
    • By AndyMc..... 8th Aug 18, 5:16 PM
    • 2,468 Posts
    • 1,516 Thanks
    AndyMc.....
    What's illegal about what I've bought?
    Originally posted by Supersonos
    Is this what you bought?

    http://www.demonplates.com
    Last edited by AndyMc.....; 08-08-2018 at 5:18 PM.
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    • Supersonos
    • By Supersonos 8th Aug 18, 5:16 PM
    • 179 Posts
    • 69 Thanks
    Supersonos
    I was answering your direct question in post #7 ... isn't that obvious?
    Originally posted by DoaM
    You weren't answering, you were asking.

    The first guy is suggesting that I've bought something illegal and I was asking why he thinks their business is illegal (especially considering they're registered with the DVLA).
    • izzy65
    • By izzy65 8th Aug 18, 5:16 PM
    • 2,694 Posts
    • 43,498 Thanks
    izzy65
    What's illegal about what I've bought?
    Originally posted by Supersonos
    Did you show them your V5C when ordering the plates? (I think that's a requirement for new plates but when ordering online it's rarely, if ever, requested - and someone could forge it for an online submission anyway).
    Originally posted by DoaM
    What does that have to do with whether or not I've been duped out of £3.99?
    Originally posted by Supersonos
    Nothing it's answering your other question , and as stated user error that why we should read t&c
    The person who never makes a mistake never learns anything.
    • Supersonos
    • By Supersonos 8th Aug 18, 5:18 PM
    • 179 Posts
    • 69 Thanks
    Supersonos
    that why we should read t&c
    Originally posted by izzy65
    Funnily enough I did read the T&Cs. No mention there about despatch other than "no guarantee can be made" with regards to the timeframe.

    Are FAQs legally considered part of T&Cs? Is there a law that says the consumer must read every single word on an entire website before purchase?
    • DoaM
    • By DoaM 8th Aug 18, 5:23 PM
    • 4,961 Posts
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    DoaM
    You weren't answering, you were asking.

    The first guy is suggesting that I've bought something illegal and I was asking why he thinks their business is illegal (especially considering they're registered with the DVLA).
    Originally posted by Supersonos
    So the part of my post in ( ) is a question? If you're going to be an a-hole I'm out ... anyone with an ounce of sense can understand my reply, as proven with post #13.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • izzy65
    • By izzy65 8th Aug 18, 5:24 PM
    • 2,694 Posts
    • 43,498 Thanks
    izzy65
    Funnily enough I did read the T&Cs. No mention there about despatch other than "no guarantee can be made" with regards to the timeframe.

    Are FAQs legally considered part of T&Cs? Is there a law that says the consumer must read every single word on an entire website before purchase?
    Originally posted by Supersonos
    I understand how annoying it is to be caught out, and although no law says you need to read every word , as in this case it's prudent , I would chalk it done to experience, living in the north of Scotland reading p&p details is essential seeing that some areas of Britain do not regard here as main land , which I can assure them it is.
    The person who never makes a mistake never learns anything.
    • Supersonos
    • By Supersonos 8th Aug 18, 5:34 PM
    • 179 Posts
    • 69 Thanks
    Supersonos
    I understand how annoying it is to be caught out, and although no law says you need to read every word , as in this case it's prudent , I would chalk it done to experience, living in the north of Scotland reading p&p details is essential seeing that some areas of Britain do not regard here as main land , which I can assure them it is.
    Originally posted by izzy65
    I still don't believe so. Their website says things like:

    "We begin working on your plates pretty much as soon as we receive the order. Under normal circumstances, number plates are despatched the same or next working day from us receiving your order."

    "At Demon Plates, to ensure that we keep our customers happy with rapid delivery times, we start on an order as soon as it is received. Because of this it is not possible to cancel or amend an order which has been placed”

    "When you place an order with us for number plates we will make up that order immediately… Simply speaking, if you place an order and follow up that order with your ID and number plate verification document, the order will go the same day (mostly)."

    Only at checkout does it mention the chance of 5-7 day despatch if you choose their free delivery option.

    They don't even send it using an alternative service - they all get sent Royal Mail 48.
    • AndyMc.....
    • By AndyMc..... 8th Aug 18, 5:41 PM
    • 2,468 Posts
    • 1,516 Thanks
    AndyMc.....
    I still don't believe so. Their website says things like:

    "We begin working on your plates pretty much as soon as we receive the order. Under normal circumstances, number plates are despatched the same or next working day from us receiving your order."

    "At Demon Plates, to ensure that we keep our customers happy with rapid delivery times, we start on an order as soon as it is received. Because of this it is not possible to cancel or amend an order which has been placed”

    "When you place an order with us for number plates we will make up that order immediately… Simply speaking, if you place an order and follow up that order with your ID and number plate verification document, the order will go the same day (mostly)."

    Only at checkout does it mention the chance of 5-7 day despatch if you choose their free delivery option.

    They don't even send it using an alternative service - they all get sent Royal Mail 48.
    Originally posted by Supersonos
    It also states.

    In order to comply with UK laws, you’ll need to send crisp pictures of your ID and DVLA-approved documentation to our company via electronic mail. When you do this in short order, you’ll be able to get your number plates as soon as possible. Please consult our list of accepted documents in order to find out what you will need to digitally photograph and email.
    Maybe you delayed matter by not sending the documents promptly.
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    • Supersonos
    • By Supersonos 8th Aug 18, 5:45 PM
    • 179 Posts
    • 69 Thanks
    Supersonos
    Maybe you delayed matter by not sending the documents promptly.
    Originally posted by AndyMc.....
    Maybe. But if I sent my documents to them that would make the plates legal, thereby scuppering your whole "They're illegal and no-one cares" argument that you seem to think matters.
    • AndyMc.....
    • By AndyMc..... 8th Aug 18, 5:55 PM
    • 2,468 Posts
    • 1,516 Thanks
    AndyMc.....
    Maybe. But if I sent my documents to them that would make the plates legal, thereby scuppering your whole "They're illegal and no-one cares" argument that you seem to think matters.
    Originally posted by Supersonos
    If you posted them to the supplier yes.

    How did you do it?
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