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    • rpl309
    • By rpl309 8th Aug 18, 11:59 AM
    • 1Posts
    • 1Thanks
    CPM appeals and IAS
    • #1
    • 8th Aug 18, 11:59 AM
    CPM appeals and IAS 8th Aug 18 at 11:59 AM
    I have looked through the newbies section and also searched but haven't found anything that really answers my question.

    I received a parking fine from CPM after parking at the sheltered housing (for elderly/end of life) after visiting my father in-law. I hadn't displayed a permit as my father in-law who has dementia had lost it, as the warden wasn't there to provide a day permit, I left a note was left with proof of address on windscreen with my mobile number and explanation.

    CPM sent me a charge letter (of which the first one I didn't receive) so my first knowledge was a month and half later with the second notice where they stated I couldn't appeal.

    I appealed this on the basis that not only the reason for me not being able to provide a permit (in-law suffering from dementia) but also having the backing of the warden who provides the permits not being there on that day. (the warden confirmed she is happy to provide a statement/back my appeal) Not only this but I took what I felt was reasonable steps at that time with providing proof of address/note and number.

    Although they did review my appeal being outside of their 21 days, they're response was generic which I responded not only reconfirming my points but explaining that in my circumstances I felt the charge was unreasonable with me taking reasonable steps to comply with their 'terms and conditions' and that I have the backing of the warden of the housing of which put CPM in place to manage the car park.

    My question leads to this, that they have now responded stating they wouldn't consider any further appeal and I would have to go to the IAS. On attempting to do so, they state I have to pay £15 to raise an appeal? and far as I have read the likely hood of the IAS agreeing with any appeal is very unlikely.

    For a charge that already seems unfair in the circumstances, to have my appeal declined and then having to pay £15 to take it to the independent appeals service seems unbelievable in my opinion.

    Any advice or options would be appreciated.
Page 1
    • Quentin
    • By Quentin 8th Aug 18, 12:39 PM
    • 38,251 Posts
    • 22,251 Thanks
    • #2
    • 8th Aug 18, 12:39 PM
    • #2
    • 8th Aug 18, 12:39 PM
    All advice on appeals to IAS and paying their charge for a late appeal is covered by the newbies FAQ thread near the top of the forum
    • Thorsson
    • By Thorsson 8th Aug 18, 1:29 PM
    • 164 Posts
    • 135 Thanks
    • #3
    • 8th Aug 18, 1:29 PM
    • #3
    • 8th Aug 18, 1:29 PM
    Basically it's not worth appealing to IAS. However, if the Warden employed CPM, then surely they can get the PCN cancelled?!
    • Ralph-y
    • By Ralph-y 8th Aug 18, 1:44 PM
    • 2,937 Posts
    • 3,688 Thanks
    • #4
    • 8th Aug 18, 1:44 PM
    • #4
    • 8th Aug 18, 1:44 PM
    this is a good case for your MP and the local press ......

    please take the time to watch / read the below to see what sort of people you are dealing with ....

    and slightly longer, the committee stage

    ''Rip-offs from car park Cowboys must stop''; unfair treatment; signage deliberately confusing to ensure a PCN is issued; ''years of abuse by rogue parking companies''; bloodsuckers; ''the current system of regulation is hopeless, like putting Dracula in charge of the blood-bank''; extortionate fines; rogue operators; ''sense of injustice''; unfair charges and notices; wilfully misleading; signage is a deliberate act to deceive or mislead; ''confusing signs are often deliberate, to trap innocent drivers''; unreasonable; a curse; harassing; operating in a disgusting way; appeals service is no guarantee of a fair hearing; loathed; outrageous scam; dodgy practice; outrageous abuse; unscrupulous practices; ''the British Parking Association is as much use as a multi-storey car park in the Gobi desert''; and finally, by way of unanimous conclusion: ''we need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with this''.

    These are the exact words used, so you should quote them to your MP in a complaint and ask him/her to contact Sir Greg Knight MP if he wants further information about this scam.

    and some quotes from the committe stage

    "The other area is hospital parking, and I want to single out one company for some pretty shady practices. That is ParkingEye"
    " is very clear to me that there is collusion between parking companies and solicitors’ firms—so-called roboclaims companies. "
    "They are often set up adjacently and involve the same directors and personnel. Incidentally, the same personnel get involved in the so-called appeals bodies."
    "Essentially, it is a money-making enterprise that takes advantage of motorists up and down the country. They operate in a very business-like fashion, which is why I call them roboclaims companies."
    "The companies are jamming up parts of our legal system."
    “I now pretty much know exactly how the parking companies and in particular the IPC have been running this scam for the past 5 years. Basically both of the appeals processes are a complete and utter sham, (and part of that sham is Gladstones Solicitors itself)”
    "The appeals process at Excel/VCS is run by a team of minimum wage office workers with no legal knowledge or experience whatsoever,"
    " It is claimed by the head of the appeals service (retired Judge Bryn Holloway) that this is a completely independent fair process, it is not”
    "The letter mentions two individuals—Will Hurley and Bryn Holloway—and concludes this is a typical example of the clear collusion between the IPC, their members and the IAS"
    "what we can do about roboclaims companies and solicitors firms that profit, often in shady ways"
    " the very large amounts of money that can be involved in such scams—a company called Smart Parking was involved in one such scam on my patch"
    "tightening up the rules regarding the unfair use of automatic number plate recognition" "BW Legal, regularly issues 10,000 county court judgments a month, and is known to have issued 28,000 in one month"
    "They are jamming up our court system, and are often totally unjustified."
    " because the lifeblood of trying to extort money from people is having access to their details."

    All from Parking (Code of Practice) Bill (First sitting) Hansard

    so please write and as above complain to the owners / landlords

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