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  • FIRST POST
    • beamerguy
    • By beamerguy 7th Aug 18, 6:51 PM
    • 9,638Posts
    • 12,709Thanks
    beamerguy
    Trading Standards ... we will see ?
    • #1
    • 7th Aug 18, 6:51 PM
    Trading Standards ... we will see ? 7th Aug 18 at 6:51 PM
    Some of you will remember I had a conversation with NeilCr,
    one of the members, about the CAB and Trading Standards

    Neil said that to get to Trading Standards you had to go
    through the Citizens Advice consumer service

    Last weekend, I had call to use Trading Standards as follows

    I went to a Shell garage to top up with petrol by 20

    As you know, to stop at the amount you want is vertually
    impossible due to pump prices

    Anyway, I wanted 20 worth so i stopped at 19.99
    expecting the pump to roll over to 20. It did not, but
    when putting the nossle back in the holster, it jumped
    to 20.02 ...... beyond my control

    I spoke the cashier but as usual in our English country
    he struggled to understand what I was saying ?
    Eventually I did get across that I wanted to speak to
    the manager or owner (it's a franchise), left my name
    and number but as expected, no contact.

    03p to me is neither here or there, it is the principal
    and over time a lot of money can be collected from
    these digital pumps

    So, let's try out a system that is supposed to protect
    the consumer ...... Trading Standards

    I had a confirmation email back from Citizens Advice consumer service as follows ......

    "What we'll do:

    We will refer the information you have provided to Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you if they deem it necessary. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business."


    Hmmm, there is no commitment for TS to contact me ????

    My issue was being charged for a product never recieved

    It does make one wonder if they will say they have no
    commitment to parking scammers and debt collectors
    who lie through their teeth

    If a person makes a complaint about a trader they have
    a right to a reply, according to Citizens Advice consumer service,
    that is really "hit and miss"

    I think this sums up the CAB and Citizens Advice consumer service,
    and Trading Standards

    Sorry Neil but first hand experience now dictates that this
    system has become a failure for the general public
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
Page 1
    • k3lvc
    • By k3lvc 7th Aug 18, 6:55 PM
    • 2,475 Posts
    • 4,115 Thanks
    k3lvc
    • #2
    • 7th Aug 18, 6:55 PM
    • #2
    • 7th Aug 18, 6:55 PM
    My issue was being charged for a product never recieved
    Originally posted by beamerguy
    Apart from the dross in the rest of the post I look forward to you proving that you didn't receive 20.02 of fuel
    • beamerguy
    • By beamerguy 7th Aug 18, 7:03 PM
    • 9,638 Posts
    • 12,709 Thanks
    beamerguy
    • #3
    • 7th Aug 18, 7:03 PM
    • #3
    • 7th Aug 18, 7:03 PM
    Apart from the dross in the rest of the post I look forward to you proving that you didn't receive 20.02 of fuel
    Originally posted by k3lvc
    Oh dear, but guess there will always be one dross reader doing
    a bit of trolling
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • NeilCr
    • By NeilCr 7th Aug 18, 7:18 PM
    • 2,450 Posts
    • 3,452 Thanks
    NeilCr
    • #4
    • 7th Aug 18, 7:18 PM
    • #4
    • 7th Aug 18, 7:18 PM
    Some of you will remember I had a conversation with NeilCr,
    one of the members, about the CAB and Trading Standards

    Neil said that to get to Trading Standards you had to go
    through the Citizens Advice consumer service

    Last weekend, I had call to use Trading Standards as follows

    I went to a Shell garage to top up with petrol by 20

    As you know, to stop at the amount you want is vertually
    impossible due to pump prices

    Anyway, I wanted 20 worth so i stopped at 19.99
    expecting the pump to roll over to 20. It did not, but
    when putting the nossle back in the holster, it jumped
    to 20.02 ...... beyond my control

    I spoke the cashier but as usual in our English country
    he struggled to understand what I was saying ?
    Eventually I did get across that I wanted to speak to
    the manager or owner (it's a franchise), left my name
    and number but as expected, no contact.

    03p to me is neither here or there, it is the principal
    and over time a lot of money can be collected from
    these digital pumps

    So, let's try out a system that is supposed to protect
    the consumer ...... Trading Standards

    I had a confirmation email back from Citizens Advice consumer service as follows ......

    "What we'll do:

    We will refer the information you have provided to Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you if they deem it necessary. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business."


    Hmmm, there is no commitment for TS to contact me ????

    My issue was being charged for a product never recieved

    It does make one wonder if they will say they have no
    commitment to parking scammers and debt collectors
    who lie through their teeth

    If a person makes a complaint about a trader they have
    a right to a reply, according to Citizens Advice consumer service,
    that is really "hit and miss"

    I think this sums up the CAB and Citizens Advice consumer service,
    and Trading Standards

    Sorry Neil but first hand experience now dictates that this
    system has become a failure for the general public
    Originally posted by beamerguy
    As you will recall our discussion was about the correct way of reporting to Trading Standards - not how good they were. As I said at the time I have no direct experience of using them nor did I make any claim about their effectiveness.

    However, a cursory glance at the National Trading Standards website tells us that they do not deal with individual complaints

    http://www.nationaltradingstandards.uk/contact/

    My understanding (and it is only an understanding) is that they collate reports and where they see a pattern about a particular trader they act.

    You have no need to be sorry to me. I understand that you, and others, have a low opinion of CAB. As it happens I have the same view about BMW drivers.

    It would be a boring world if we all thought the same. I am happy to continue volunteering at CAB and attempting to help those who seek our assistance. We were quiet this morning (school holidays) but the majority of our clients went away content with the service we provided. One man, though, was certainly the opposite!

    ETA

    What the Consumer Helpline can (and cannot) do

    https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/#h-how-the-consumer-helpline-can-help-you
    Last edited by NeilCr; 07-08-2018 at 7:25 PM.
    • beamerguy
    • By beamerguy 7th Aug 18, 7:32 PM
    • 9,638 Posts
    • 12,709 Thanks
    beamerguy
    • #5
    • 7th Aug 18, 7:32 PM
    • #5
    • 7th Aug 18, 7:32 PM
    As you will recall our discussion was about the correct way of reporting to Trading Standards - not how good they were. As I said at the time I have no direct experience of using them nor did I make any claim about their effectiveness.

    However, a cursory glance at the National Trading Standards website tells us that they do not deal with individual complaints

    http://www.nationaltradingstandards.uk/contact/

    My understanding (and it is only an understanding) is that they collate reports and where they see a pattern about a particular trader they act.

    You have no need to be sorry to me. I understand that you, and others, have a low opinion of CAB. As it happens I share that view about BMW drivers.

    It would be a boring world if we all had the same opinions. I am happy to continue volunteering at CAB and attempting to help those who seek our assistance. We were quiet this morning (school holidays) but the majority of our clients went away content with the service we provided. One man, though, was certainly the opposite!

    ETA

    What the Consumer Helpline can (and cannot) do

    https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/#h-how-the-consumer-helpline-can-help-you
    Originally posted by NeilCr
    Neil the debate is still open about the validity of Trading
    Standards and I will let everyone know what is said and
    whether the CAB/Trading Standards are worth bothering
    with.

    Little quips such as "As it happens I share that view about BMW drivers" is simply not called for ???
    I also have a Merc, any comments ???
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • NeilCr
    • By NeilCr 7th Aug 18, 7:54 PM
    • 2,450 Posts
    • 3,452 Thanks
    NeilCr
    • #6
    • 7th Aug 18, 7:54 PM
    • #6
    • 7th Aug 18, 7:54 PM
    Neil the debate is still open about the validity of Trading
    Standards and I will let everyone know what is said and
    whether the CAB/Trading Standards are worth bothering
    with.

    Little quips such as "As it happens I share that view about BMW drivers" is simply not called for ???
    I also have a Merc, any comments ???
    Originally posted by beamerguy
    It's not a quip. It's the truth. Quite a few of the parking issues in our area are caused by BMWs. I belong to a Facebook group which shows pictures of the awful parking around here and, that, allied with my own experience underlines the fact. But that is a local situation and, is more than likely, not a countrywide truth.

    Mercedes all good. My best friend has a Merc and I'd be dead meat if I said anything bad about them!. She is scary...Seriously I have had no problems at all.

    When you are telling your friends about CAB please do remind them that we are mostly volunteers and have to deal with a myriad of queries (not just on one very specific subject as with this forum)

    To give you some idea these statistics may help

    https://public.tableau.com/profile/citizensadvice#!/vizhome/AdviceTrendsJune2018/Cover

    Look under the people issues tab
    Last edited by NeilCr; 07-08-2018 at 7:59 PM.
    • beamerguy
    • By beamerguy 7th Aug 18, 8:13 PM
    • 9,638 Posts
    • 12,709 Thanks
    beamerguy
    • #7
    • 7th Aug 18, 8:13 PM
    • #7
    • 7th Aug 18, 8:13 PM
    It's not a quip. It's the truth. Quite a few of the parking issues in our area are caused by BMWs. I belong to a Facebook group which shows pictures of the awful parking around here and, that, allied with my own experience underlines the fact. But that is a local situation and, is more than likely, not a countrywide truth.

    Mercedes all good. My best friend has a Merc and I'd be dead meat if I said anything bad about them!. She is scary...Seriously I have had no problems at all.

    When you are telling your friends about CAB please do remind them that we are mostly volunteers and have to deal with a myriad of queries (not just on one very specific subject as with this forum)

    To give you some idea these statistics may help

    https://public.tableau.com/profile/citizensadvice#!/vizhome/AdviceTrendsJune2018/Cover

    Look under the people issues tab
    Originally posted by NeilCr
    Popular car Neil so as you like Mercs, you can refer
    to me in future as a Merc driver

    We know you work for the CAB part time and you are
    a director of a MA ? or whatever you call it

    As said, I will post back on the validity of Trading Standards

    The CAB still has a long way to go to prove to the public
    that they are worth it
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • The Deep
    • By The Deep 7th Aug 18, 8:21 PM
    • 10,963 Posts
    • 10,926 Thanks
    The Deep
    • #8
    • 7th Aug 18, 8:21 PM
    • #8
    • 7th Aug 18, 8:21 PM
    Are you in Reading or Wokingham?

    I have always found Ian Savil very approachable. Unfortunately he does not have the staff to deal with anything short of a multi million pound scam, (Reading BC would prefer to employ Diversity Co-ordinators to TSOs), so do nor expect a result
    You never know how far you can go until you go too far.
    • beamerguy
    • By beamerguy 7th Aug 18, 8:26 PM
    • 9,638 Posts
    • 12,709 Thanks
    beamerguy
    • #9
    • 7th Aug 18, 8:26 PM
    • #9
    • 7th Aug 18, 8:26 PM
    Are you in Reading or Wokingham?

    I have always found Ian Savil very approachable. Unfortunately he does not have the staff to deal with anything short of a multi million pound scam, (Reading BC would prefer to employ Diversity Co-ordinators to TSOs), so do nor expect a result
    Originally posted by The Deep
    All correct Deep, lack of money = no service

    The first and only time I visited the CAB was to help someone.

    Half way through, I was convinced that the CAB advisor had died
    Last edited by beamerguy; 07-08-2018 at 8:35 PM.
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • NeilCr
    • By NeilCr 7th Aug 18, 8:54 PM
    • 2,450 Posts
    • 3,452 Thanks
    NeilCr
    Popular car Neil so as you like Mercs, you can refer
    to me in future as a Merc driver

    We know you work for the CAB part time and you are
    a director of a MA ? or whatever you call it

    As said, I will post back on the validity of Trading Standards

    The CAB still has a long way to go to prove to the public
    that they are worth it
    Originally posted by beamerguy
    Just to be clear I volunteer for the CAB and am a volunteer director of a management company. And old - and retired.

    I have no idea where you get the view that the CAB has a long way to go etc. It may or may not be true as most of my CAB knowledge is local and our feedback (independently sought) is pretty good. Perhaps you can point me to where you got this information (genuine interest)., Certainly the founder of this website thinks we are okay!
    • beamerguy
    • By beamerguy 7th Aug 18, 9:11 PM
    • 9,638 Posts
    • 12,709 Thanks
    beamerguy
    Just to be clear I volunteer for the CAB and am a volunteer director of a management company. And old - and retired.

    I have no idea where you get the view that the CAB has a long way to go etc. It may or may not be true as most of my CAB knowledge is local and our feedback (independently sought) is pretty good. Perhaps you can point me to where you got this information (genuine interest)., Certainly the founder of this website thinks we are okay!
    Originally posted by NeilCr
    Yes, we know ...... but, the CAB do not help about parking problems,, they have no idea and that is why they have a long way to go.

    You refer to Martin Lewis as the founder, the very man who
    on TV last year openly told people to pay the PPC's
    Members will remember that
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • The Deep
    • By The Deep 8th Aug 18, 8:12 AM
    • 10,963 Posts
    • 10,926 Thanks
    The Deep
    I have made several complaints to Reading TS. All have been followed up on. Two concerned misleading property descriptions, one about a NTK from APCOA at Tilehurst station, one about a FOREX dealer in Bicester Village Outlet, and one about a dangerous speaker on eBay,

    Unfortunately they declined to take action in three of them. In the Ebay case the product was withdrawn and a recall ordered and in the other the estate agent was order to rewrite the advertisement.

    The Head TSO is always helpful and friendly, but he is up against the Hammass supporting Labour controlled Reading Council, who would rather spend money employing Diversity Co-ordinators and Five-a-day monitors than protecting the rights of the consumer.
    You never know how far you can go until you go too far.
    • lindens
    • By lindens 8th Aug 18, 8:23 AM
    • 2,233 Posts
    • 7,098 Thanks
    lindens
    Different to my experience with TS this week. I went on my local council's website to see about how i contact TS. There was an email address. I wrote an email about my complaint one evening. By 10.30 the next morning i had a reply from a human being explaining my rights for my particular case.
    You're not your * could have not of * Debt not dept *
    • beamerguy
    • By beamerguy 8th Aug 18, 8:27 AM
    • 9,638 Posts
    • 12,709 Thanks
    beamerguy
    I have made several complaints to Reading TS. All have been followed up on. Two concerned misleading property descriptions, one about a NTK from APCOA at Tilehurst station, one about a FOREX dealer in Bicester Village Outlet, and one about a dangerous speaker on eBay,

    Unfortunately they declined to take action in three of them. In the Ebay case the product was withdrawn and a recall ordered and in the other the estate agent was order to rewrite the advertisement.

    The Head TSO is always helpful and friendly, but he is up against the Hammass supporting Labour controlled Reading Council, who would rather spend money employing Diversity Co-ordinators and Five-a-day monitors than protecting the rights of the consumer.
    Originally posted by The Deep
    We will see what happens to my complaint.

    I agree that Reading council wastes money and then moans
    it does not have money. We know who the ringleader on
    this one don't we
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • beamerguy
    • By beamerguy 8th Aug 18, 8:29 AM
    • 9,638 Posts
    • 12,709 Thanks
    beamerguy
    Different to my experience with TS this week. I went on my local council's website to see about how i contact TS. There was an email address. I wrote an email about my complaint one evening. By 10.30 the next morning i had a reply from a human being explaining my rights for my particular case.
    Originally posted by lindens
    Yes i had that, at least I got a complaint ref number
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • The Deep
    • By The Deep 8th Aug 18, 8:35 AM
    • 10,963 Posts
    • 10,926 Thanks
    The Deep
    We know who the ringleader on this one don't we

    We certainly do, I have complained to the treasurer about her wasting my exhorbitant Council Tax, (Band G), on motions of support for Palestine.
    You never know how far you can go until you go too far.
    • Computersaysno
    • By Computersaysno 8th Aug 18, 9:06 AM
    • 1,034 Posts
    • 805 Thanks
    Computersaysno
    When the police are busy telling shopkeepers to simply let shoplifters go if the value of stolen goods is less than 75 [iirc?]....then I'm not holding out much hope for you even getting a reply, let alone action from TS.
    Welcome to the world of 'Protect the brand at the cost of free speech'
    • The Deep
    • By The Deep 8th Aug 18, 9:16 AM
    • 10,963 Posts
    • 10,926 Thanks
    The Deep
    If TS do not reply one can always escalate it to an official complaint to the CEO. There is no profit in annoying CT payers.
    You never know how far you can go until you go too far.
    • beamerguy
    • By beamerguy 8th Aug 18, 9:17 AM
    • 9,638 Posts
    • 12,709 Thanks
    beamerguy
    When the police are busy telling shopkeepers to simply let shoplifters go if the value of stolen goods is less than 75 [iirc?]....then I'm not holding out much hope for you even getting a reply, let alone action from TS.
    Originally posted by Computersaysno
    We will see. This thread will provide good information as to
    whether we can suggest that people use these organisations
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • The Deep
    • By The Deep 8th Aug 18, 9:23 AM
    • 10,963 Posts
    • 10,926 Thanks
    The Deep
    I would advise everyone to complain in writing to their TSD. My opinion of the CAB is that it is staffed by well meaning amateurs, many of whom are less well-informed of consumer law than my good-self.
    You never know how far you can go until you go too far.
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