Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • katie4
    • By katie4 6th Aug 18, 6:44 PM
    • 161Posts
    • 47Thanks
    katie4
    Carpet right won’t refund?
    • #1
    • 6th Aug 18, 6:44 PM
    Carpet right won’t refund? 6th Aug 18 at 6:44 PM
    Hi would you know if I could return excess laminate and under lay?
    Our local store measured and a friend fitted it but we have one unopened pack of laminate flooring left and one unopened pack of timber shield under lay which we’ve paid Ł80 for and don’t need
    I feel we have been overcharged?

    I rang the store and was point blank told no and that when items leave the store they can’t be returned

Page 1
    • daveyjp
    • By daveyjp 6th Aug 18, 7:10 PM
    • 7,688 Posts
    • 6,240 Thanks
    daveyjp
    • #2
    • 6th Aug 18, 7:10 PM
    • #2
    • 6th Aug 18, 7:10 PM
    A good retailer would have no problem taking back unopened packages, especially on DIY products where batch numbers should match. Over the years I've returned wallpaper, carpet tiles, lino tiles and paint with no problem.

    However Carpetright don't understand good customer service practice and is probably contributing to their demise.

    All you can do is to take it further and see if they react in a more positive way.

    Contact them via social media and see if someone there has NVQ level 1 in customer service.
    • bris
    • By bris 6th Aug 18, 7:41 PM
    • 7,959 Posts
    • 6,957 Thanks
    bris
    • #3
    • 6th Aug 18, 7:41 PM
    • #3
    • 6th Aug 18, 7:41 PM
    Under normal circumstances if you bought it in store then you have no rights to a refund unless they allow it.


    In this case though you could however argue that the stores measurements were wrong so you are entitled to a refund for their mistake.
    • Robby1988
    • By Robby1988 6th Aug 18, 10:05 PM
    • 76 Posts
    • 35 Thanks
    Robby1988
    • #4
    • 6th Aug 18, 10:05 PM
    • #4
    • 6th Aug 18, 10:05 PM
    If they measured and you have loads left over, surely that is their !!!! up? You shouldn't have to foot the bill for excessive amounts of material you didn't need because they mis measured.

    I'd go down to the shop and make your case in person. Your making it easy for them phoning up.
    • hollydays
    • By hollydays 6th Aug 18, 10:34 PM
    • 16,448 Posts
    • 12,567 Thanks
    hollydays
    • #5
    • 6th Aug 18, 10:34 PM
    • #5
    • 6th Aug 18, 10:34 PM
    If they measured and you have loads left over, surely that is their !!!! up? You shouldn't have to foot the bill for excessive amounts of material you didn't need because they mis measured.

    I'd go down to the shop and make your case in person. Your making it easy for them phoning up.
    Originally posted by Robby1988
    ^^^^^^^^^
    This
    Preferably on a Saturday
    • missile
    • By missile 7th Aug 18, 12:17 AM
    • 9,752 Posts
    • 4,897 Thanks
    missile
    • #6
    • 7th Aug 18, 12:17 AM
    • #6
    • 7th Aug 18, 12:17 AM
    An estimator will usually allow 10% excess. 1 pack excess is to be expected. You would be mighty upset if you were one pack short.

    Sensible to keep the pack in case you need to make a repair.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • Smellyonion
    • By Smellyonion 7th Aug 18, 5:49 AM
    • 136 Posts
    • 85 Thanks
    Smellyonion
    • #7
    • 7th Aug 18, 5:49 AM
    • #7
    • 7th Aug 18, 5:49 AM
    They're not legally entitled to accept it back.
    • DaftyDuck
    • By DaftyDuck 7th Aug 18, 7:00 AM
    • 4,285 Posts
    • 9,034 Thanks
    DaftyDuck
    • #8
    • 7th Aug 18, 7:00 AM
    • #8
    • 7th Aug 18, 7:00 AM
    They're not legally entitled to accept it back.
    Originally posted by Smellyonion
    Of course they are!

    They are not obliged, however
    • Doozergirl
    • By Doozergirl 7th Aug 18, 10:10 AM
    • 25,961 Posts
    • 70,190 Thanks
    Doozergirl
    • #9
    • 7th Aug 18, 10:10 AM
    • #9
    • 7th Aug 18, 10:10 AM
    Under normal circumstances if you bought it in store then you have no rights to a refund unless they allow it.


    In this case though you could however argue that the stores measurements were wrong so you are entitled to a refund for their mistake.
    Originally posted by bris
    There is a general allowance if 10% for wasteage, then you still need to round to a whole pack after that. 1 pack is not a measuring mistake. If they only ordered 'enough' to cover the measurements, then the OP would have been short, because of that wasteage.

    Different people also lay things differently. I've physically drawn up tile layouts to calculate exactly what should be used, with a few spares and we can still end up short. And sometimes we end up with stuff left over. It is what it is.

    If the retailer doesn't physically stock what the OP bought, then it's understandable that they don't take it back.
    Everything that is supposed to be in heaven is already here on earth.
    • katie4
    • By katie4 7th Aug 18, 11:36 AM
    • 161 Posts
    • 47 Thanks
    katie4
    Thanks every one I spoke to a lovely lady in their customer services department who is happy for me to return them for a full refund




    ************THREAD CLOSED*************


    ************THREAD CLOSED*************


    ************THREAD CLOSED*************


    ************THREAD CLOSED*************


    ************THREAD CLOSED*************


    ************THREAD CLOSED*************


    ************THREAD CLOSED*************


    ************THREAD CLOSED*************


    ************THREAD CLOSED*************

    • Aylesbury Duck
    • By Aylesbury Duck 7th Aug 18, 12:16 PM
    • 2,370 Posts
    • 3,163 Thanks
    Aylesbury Duck
    No it's not
    • Grenage
    • By Grenage 7th Aug 18, 12:20 PM
    • 1,595 Posts
    • 1,520 Thanks
    Grenage
    No it's not
    Originally posted by Aylesbury Duck

    Aye; it's got to be written at least ten times.
    • Doozergirl
    • By Doozergirl 7th Aug 18, 1:01 PM
    • 25,961 Posts
    • 70,190 Thanks
    Doozergirl
    Aye; it's got to be written at least ten times.
    Originally posted by Grenage
    Either that, or Aylesbury Duck has to write

    **************NO IT'S NOT ****************

    nine times to re-open it.
    Everything that is supposed to be in heaven is already here on earth.
    • cranford
    • By cranford 7th Aug 18, 5:25 PM
    • 301 Posts
    • 147 Thanks
    cranford
    By all means take the Ł50 underlay back but think twice before taking a Ł20 laminate pack back unless of course you have at least 3 or 4 lengths left over for repairs.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

445Posts Today

4,967Users online

Martin's Twitter