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  • FIRST POST
    • lagib
    • By lagib 13th Jul 18, 1:39 PM
    • 20Posts
    • 10Thanks
    lagib
    Energy switch
    • #1
    • 13th Jul 18, 1:39 PM
    Energy switch 13th Jul 18 at 1:39 PM
    Just changed energy supplier, through MSE cheap energy club, from Green Network Energy to One select with a monthly direct debit reducing from 105.83 to 99.52. By my books that is a big saving. I have taken a risk with joining a small company but their customer care record is good. I would say however, that my telephone contact with them was not a good experience as I joined a long queue of callers and never did get to speak to anyone and this happened twice. I had to email them finally and they did respond with an apology to say they had experienced many calls at the time. I don't believe them entirely and expect the same delay in response each time I have to call. I think it is a problem with small companies as my daughter has just joined Avro Energy (another small company) and has experienced the same thing.

    Thankyou MSE Cheap Energy Club whom I swear by.
Page 1
    • Robin9
    • By Robin9 13th Jul 18, 3:15 PM
    • 3,264 Posts
    • 2,127 Thanks
    Robin9
    • #2
    • 13th Jul 18, 3:15 PM
    • #2
    • 13th Jul 18, 3:15 PM
    Is the switch progressing OK ?

    What do you need to talk to them about ?
    Never pay on an estimated bill
    • AndyPK
    • By AndyPK 13th Jul 18, 7:25 PM
    • 3,381 Posts
    • 985 Thanks
    AndyPK
    • #3
    • 13th Jul 18, 7:25 PM
    • #3
    • 13th Jul 18, 7:25 PM
    Yeah that is the problem with small companies.

    I concluded it was worth spending 30 a year to be able to get hold of them when required.
    • ValiantSon
    • By ValiantSon 13th Jul 18, 7:39 PM
    • 2,536 Posts
    • 2,518 Thanks
    ValiantSon
    • #4
    • 13th Jul 18, 7:39 PM
    • #4
    • 13th Jul 18, 7:39 PM
    I would say however, that my telephone contact with them was not a good experience as I joined a long queue of callers and never did get to speak to anyone and this happened twice. I had to email them finally and they did respond with an apology to say they had experienced many calls at the time. I don't believe them entirely and expect the same delay in response each time I have to call. I think it is a problem with small companies as my daughter has just joined Avro Energy (another small company) and has experienced the same thing.j
    Originally posted by lagib
    Yeah that is the problem with small companies.

    I concluded it was worth spending 30 a year to be able to get hold of them when required.
    Originally posted by AndyPK
    That is something of a sweeping generalisation! I have had calls answered quickly with small companies, and answered after a very long wait with big companies. There are so many different suppliers that it really is meaningless to generalise that all small companies have long waiting times.

    My current providers are both centred on electronic communication: one via e-mail and the other via web-chat. With the e-mail I have always got a meaningful response the same day, and with the web-chat I have been speaking to someone within less than a minute.

    I do have to say, however, that I don't contact my energy company that often. I provided my meter readings online - regularly - and they bill me correctly. It is pretty rare, therefore for me to need to contact them, but on the rare occasions that I do, the response is swift and issues dealt with efficiently. I do wonder somewhat about people who always seem to be phoning their suppliers; what is it that you need to talk to them about so much?
    • AndyPK
    • By AndyPK 13th Jul 18, 8:12 PM
    • 3,381 Posts
    • 985 Thanks
    AndyPK
    • #5
    • 13th Jul 18, 8:12 PM
    • #5
    • 13th Jul 18, 8:12 PM
    I had such big problems trying to get hold of IRESA a year ago by phone. And the OP appears to have similar probs with another company.

    Maybe you could tell me which small energy companies are good at answering the phone for the benefit of others.
    • ValiantSon
    • By ValiantSon 14th Jul 18, 12:42 AM
    • 2,536 Posts
    • 2,518 Thanks
    ValiantSon
    • #6
    • 14th Jul 18, 12:42 AM
    • #6
    • 14th Jul 18, 12:42 AM
    I had such big problems trying to get hold of IRESA a year ago by phone. And the OP appears to have similar probs with another company.

    Maybe you could tell me which small energy companies are good at answering the phone for the benefit of others.
    Originally posted by AndyPK
    Iresa are notorious, to the extent that the regulator has banned them from taking on new customers because of their appalling customer service.

    I'm not sure that my anecdotal and out of date experiences are of much use to you. My point was about gross generalisations regarding small companies. As I said previously, my current suppliers, and the ones before that are focused on electronic communication, rather than telephone, but all respond swiftly and efficiently, whether through web-chat or e-mail. FWIW, my gas supplier is Zog (has been for several years) who use e-mail and normally reply, with a response that solves the issue, within a few hours. Electricity is currently with Outfox the Market, who respond on web-chat in less than a minute. Now, queue all the people who are unhappy with one, or both, of them.
    • Cazandco
    • By Cazandco 14th Jul 18, 4:33 AM
    • 1 Posts
    • 0 Thanks
    Cazandco
    • #7
    • 14th Jul 18, 4:33 AM
    • #7
    • 14th Jul 18, 4:33 AM
    I switched recently from EDF to Affect through MSE. Mondsy evening at 19.25 a chap knocked on my door to read the meter. He stared at it for ages but didnt leave a card. I asked why he was sent and he said there was a 'discrepancy'. I said I didnt understand as I had just switched. He said 'that'll be it then'.

    He talked a lot and as he left I realised there was no identification on his orange lanyard. I thought it had twisted round.

    Yesterday I had my first email from Affect energy - asking me to read my meter!!

    It was 18.00 and they closed at 17.50 so I sent an email which they wont see until Monday.

    Has anyone else had this happen ?
    • lagib
    • By lagib 19th Sep 18, 3:47 PM
    • 20 Posts
    • 10 Thanks
    lagib
    • #8
    • 19th Sep 18, 3:47 PM
    • #8
    • 19th Sep 18, 3:47 PM
    That is something of a sweeping generalisation! I have had calls answered quickly with small companies, and answered after a very long wait with big companies. There are so many different suppliers that it really is meaningless to generalise that all small companies have long waiting times.

    My current providers are both centred on electronic communication: one via e-mail and the other via web-chat. With the e-mail I have always got a meaningful response the same day, and with the web-chat I have been speaking to someone within less than a minute.

    I do have to say, however, that I don't contact my energy company that often. I provided my meter readings online - regularly - and they bill me correctly. It is pretty rare, therefore for me to need to contact them, but on the rare occasions that I do, the response is swift and issues dealt with efficiently. I do wonder somewhat about people who always seem to be phoning their suppliers; what is it that you need to talk to them about so much?
    Originally posted by ValiantSon
    A somewhat late response but apologies. I was not inferring that only small companies are difficult to contact even though it sounded like it, only that I had this experience with this company. I rarely contact my energy supplier as I too supply monthly meter readings but in my case it was early days during the switch and I had pertinent questions that needed a quick answer.
    • chrisw99
    • By chrisw99 19th Sep 18, 5:00 PM
    • 318 Posts
    • 191 Thanks
    chrisw99
    • #9
    • 19th Sep 18, 5:00 PM
    • #9
    • 19th Sep 18, 5:00 PM
    Even the cheaper BG tariffs are now called Everything Online, and you have to contact them electronically not via phone. Saving me 200ish though so worth doing.
    • JustBill
    • By JustBill 6th Oct 18, 2:23 AM
    • 1 Posts
    • 0 Thanks
    JustBill
    Switch Not Happening
    I joined the Cheap Energy Club (CEC) about three years ago and have used it twice to switch, these have gone well, but this one to Green Network Energy hasn't happened at all to date, my current provider is E-ON and my year long tariff with them runs out on Monday the 8th of October 2018,

    I started my switch on the 19th of September 2018 to Green Network Energy, that is two weeks and three days ago, according to the CEC I should here within two weeks, well that has passed and not a dicky bird, This is one of the recommended tariffs by CEC and I got in before the deadline which they estimated as the 26th of September 2018.

    There was 25.00 cash back and I would make a saving of 90.00 a year, so because I haven't heard at all from Green Network Energy (I've even called them and the say they have no record of any switch from CEC), I will now lose any discount, because I will go on the E-On standard tariff on Monday the 8th of October 2018.

    I am really frustrated and worried, because I am on a very low income and really don't know how I am to meet the cost of E-On's standard tariff?
    • t0rt0ise
    • By t0rt0ise 6th Oct 18, 8:50 AM
    • 3,112 Posts
    • 1,956 Thanks
    t0rt0ise
    It certainly used to be the case that if you started a move before the end of the tariff, they had to keep you on that rate until you left. Someone will confirm or not whether that still applies. If it does, make a move again now.
    • Hengus
    • By Hengus 6th Oct 18, 9:01 AM
    • 6,549 Posts
    • 4,201 Thanks
    Hengus
    I joined the Cheap Energy Club (CEC) about three years ago and have used it twice to switch, these have gone well, but this one to Green Network Energy hasn't happened at all to date, my current provider is E-ON and my year long tariff with them runs out on Monday the 8th of October 2018,

    I started my switch on the 19th of September 2018 to Green Network Energy, that is two weeks and three days ago, according to the CEC I should here within two weeks, well that has passed and not a dicky bird, This is one of the recommended tariffs by CEC and I got in before the deadline which they estimated as the 26th of September 2018.

    There was 25.00 cash back and I would make a saving of 90.00 a year, so because I haven't heard at all from Green Network Energy (I've even called them and the say they have no record of any switch from CEC), I will now lose any discount, because I will go on the E-On standard tariff on Monday the 8th of October 2018.

    I am really frustrated and worried, because I am on a very low income and really don't know how I am to meet the cost of E-On's standard tariff?
    Originally posted by JustBill
    Check with E.oN and ask them to confirm that they have details of your switch request? If they have, they could just be working through a backlog and when they get around to detail with your request, they will backdate your tariff to the date of application.

    The following applies to all suppliers. If a consumer is applying to change a tariff within their existing fixed contract period with their existing supplier, then this is treated as a mutual variation of an existing contract. There is no 'cooling off' period and the tariff change is usually made straight away.

    Secondly, in the case of a change of suppliers, then provided that the existing supplier is notified that a transfer is in progress via Industry procedures no later than fixed contract end date plus 20 days, then tariff protection applies until the transfer goes through. If you have been moved onto a SVT, then a credit is usually applied to the Final Bill.
    • Liza1
    • By Liza1 9th Oct 18, 2:49 PM
    • 1 Posts
    • 0 Thanks
    Liza1
    Green Network Energy
    I recently tried switching from SSE to Green Network Energy having been encouraged from this site. GnE have been soooo frustrating and useless so im cancelling and switchibg back! Ive been trying to establish from them the night hours for Econony 7 and have been given no less than 4 different answers They clearly do not know!I have been v unimpressed with their complaints dpt and still no resolve as they insist on charging me 25 cancellation fee for a service ive not recieved! Its taken hours of my time so will take a while before I ever try again. Better tge devil you know and at least SSE are efficient and can get hold of someone when needed.
    • wavelets
    • By wavelets 9th Oct 18, 4:12 PM
    • 555 Posts
    • 242 Thanks
    wavelets
    I recently tried switching from SSE to Green Network Energy having been encouraged from this site. GnE have been soooo frustrating and useless so im cancelling and switchibg back! Ive been trying to establish from them the night hours for Econony 7 and have been given no less than 4 different answers They clearly do not know!I have been v unimpressed with their complaints dpt and still no resolve as they insist on charging me 25 cancellation fee for a service ive not recieved! Its taken hours of my time so will take a while before I ever try again. Better tge devil you know and at least SSE are efficient and can get hold of someone when needed.
    Originally posted by Liza1
    Suppliers will not know this infomatio, not even SSE..
    But if you are unhappy with GNE, then switch elsewhere.
    There plenty of suppliers out there tochoose from willing to take your money off you. It's be exactly the same enrgy flowin g through the same wires/pipes and meters, just the amount you pay will be higher.

    (Welcome to moneySAVINGexpert, btw )

    Early exits fees may apply dependant on the terms you agreed to (unless you cancel in accordance with the cooling off procedure)
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