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  • FIRST POST
    • nuba
    • By nuba 12th Jul 18, 5:57 PM
    • 8Posts
    • 0Thanks
    nuba
    Account Closed - Who Updates Credit File?
    • #1
    • 12th Jul 18, 5:57 PM
    Account Closed - Who Updates Credit File? 12th Jul 18 at 5:57 PM
    Hi.

    I had a default on a TSB overdraft in 2017, this was passed to Wescot.
    One month ago, I paid Wescot the outstanding amount in full.

    My credit file says the account is in default and the balance remains the same.

    I have spoken to TSB and because the account is closed they cannot access any information to update the status to settled on my credit file.

    Wescot have said that they have sent all information back to TSB so they are unable to do anything.

    Just wondering if anyone has any suggestions as to what I could do to update the credit file.
    If TSB and Westcot no longer have access to the account, how would I be able to update the status to settled as I am hoping to apply for a mortgage this year.

    Thanks for any help.
Page 1
    • jimbo26
    • By jimbo26 12th Jul 18, 6:08 PM
    • 429 Posts
    • 211 Thanks
    jimbo26
    • #2
    • 12th Jul 18, 6:08 PM
    • #2
    • 12th Jul 18, 6:08 PM
    The company who added the information is responsible for its accuracy
    • nuba
    • By nuba 12th Jul 18, 6:12 PM
    • 8 Posts
    • 0 Thanks
    nuba
    • #3
    • 12th Jul 18, 6:12 PM
    • #3
    • 12th Jul 18, 6:12 PM
    Thanks, So that's TSB. I have telephoned them but they say they cannot access my information because the account is closed.

    I have an address I am going to write to them as well. Just wondering if anyone had been in a similar situation.
    • jimbo26
    • By jimbo26 12th Jul 18, 6:14 PM
    • 429 Posts
    • 211 Thanks
    jimbo26
    • #4
    • 12th Jul 18, 6:14 PM
    • #4
    • 12th Jul 18, 6:14 PM
    They are legally required to make sure the data is accurate. Mention the information commissioner in your letter
    • nuba
    • By nuba 12th Jul 18, 6:19 PM
    • 8 Posts
    • 0 Thanks
    nuba
    • #5
    • 12th Jul 18, 6:19 PM
    • #5
    • 12th Jul 18, 6:19 PM
    That's great thank you.

    Is the information commissioner that same as the ombudsman?
    financial-ombudsman dot org
    • nuba
    • By nuba 12th Jul 18, 6:21 PM
    • 8 Posts
    • 0 Thanks
    nuba
    • #6
    • 12th Jul 18, 6:21 PM
    • #6
    • 12th Jul 18, 6:21 PM
    That's great thank you.

    I will write to them.
    • jimbo26
    • By jimbo26 12th Jul 18, 6:29 PM
    • 429 Posts
    • 211 Thanks
    jimbo26
    • #7
    • 12th Jul 18, 6:29 PM
    • #7
    • 12th Jul 18, 6:29 PM
    That's great thank you.

    Is the information commissioner that same as the ombudsman?
    financial-ombudsman dot org
    Originally posted by nuba
    The information commissionrs office (ICO) is the body that deals with breaches of data protection law.

    In the first instance I would raise a complaint via the credit reference agencies. They will do the leg work by contacting TSB
    • nuba
    • By nuba 12th Jul 18, 6:40 PM
    • 8 Posts
    • 0 Thanks
    nuba
    • #8
    • 12th Jul 18, 6:40 PM
    • #8
    • 12th Jul 18, 6:40 PM
    Brilliant, thank you.

    I will post back here how I get on, in case anyone else finds it helpful.
    • Gary_Dexter
    • By Gary_Dexter 12th Jul 18, 7:37 PM
    • 1,515 Posts
    • 861 Thanks
    Gary_Dexter
    • #9
    • 12th Jul 18, 7:37 PM
    • #9
    • 12th Jul 18, 7:37 PM
    Is there an entry listed for Westcot on your files?

    Does that have anything listed against it?
    • StokieBecks
    • By StokieBecks 12th Jul 18, 7:39 PM
    • 4,550 Posts
    • 27,349 Thanks
    StokieBecks
    It can take a while for these changes to filter through to the credit reference agencies depending on when companies send their updated data. I cleared a couple of accounts with Lloyds Bank in May. They only reflected in my credit file at the start of July. I would wait until your next credit report is issued before jumping to complain.
    • nuba
    • By nuba 12th Jul 18, 8:15 PM
    • 8 Posts
    • 0 Thanks
    nuba
    No, the entry is for TSB not Westcot
    • nuba
    • By nuba 12th Jul 18, 8:19 PM
    • 8 Posts
    • 0 Thanks
    nuba
    It can take a while for these changes to filter through to the credit reference agencies depending on when companies send their updated data. I cleared a couple of accounts with Lloyds Bank in May. They only reflected in my credit file at the start of July. I would wait until your next credit report is issued before jumping to complain.


    I had expected to have to wait for the file to update. What worried me though is the person at TSB that I spoke to seemed to be saying that because he couldn’t access the account and it was closed then they wouldn’t be updating it. He said to contact Westcot, but they said they no longer have any information on me.

    The sort code and account number was no longer recognised by TSB
    • nic_c
    • By nic_c 12th Jul 18, 8:29 PM
    • 1,555 Posts
    • 858 Thanks
    nic_c
    If its TSB I wouldn't hold your breath. My TSB credit card was last updated in March on the Credit files, despite me having reduced the balance significantly since then.
    • Craig1981
    • By Craig1981 13th Jul 18, 5:46 AM
    • 21 Posts
    • 4 Thanks
    Craig1981
    When i finished my IVA, took a few months for everything to get sorted, however TSB was an issue. kept disappearing then reappearing. I ended up emailing CEO under a complaint as wasnt being sorted at telephone level. Complaint was finalised quickly and no issues since. Was also compensated from them.

    Unsure if i can post the contact details, but using search engine, google "TSB CEO email"
    • nuba
    • By nuba 13th Jul 18, 7:14 AM
    • 8 Posts
    • 0 Thanks
    nuba
    Thanks craig1981. Another potiential option.
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