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  • FIRST POST
    • moneyhelper19
    • By moneyhelper19 12th Jul 18, 12:11 AM
    • 3Posts
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    moneyhelper19
    Plevin Case with Aqua
    • #1
    • 12th Jul 18, 12:11 AM
    Plevin Case with Aqua 12th Jul 18 at 12:11 AM
    Hi All,

    I'm hoping to get some advice from you all.
    I've had a PPI case outstanding with Aqua Credit Card (trading as NewDay Ltd) since 12 May 2017, and it still hasn't been resolved.

    I've run the case via Resolver, and even escalated it to the Financial Ombudsman Service (FOS), where they have gave their view - which ruled, I'm not entitled to PPI, but I'm entitled to Plevin Redress due to the commission.

    The FOS gave their view in Feb/Mar this year, but I'm yet to receive a payment from Aqua. Every time, I phone up, they tell me something different. I've recently phoned them where they said they hadn't had a reply from the FOS with their view, but the FOS said they send their view to the business the same time they send it to me - but the FOS said they have it in a recording where Aqua confirm they have had their view.

    I seem to have hit a brick wall with them, and not progressing any further. It's my Nan's case but I'm dealing with it for her because she doesn't understand it all properly, but it's stressing her out and me.

    Any advice?
Page 1
    • Moneyineptitude
    • By Moneyineptitude 12th Jul 18, 1:17 AM
    • 20,590 Posts
    • 11,450 Thanks
    Moneyineptitude
    • #2
    • 12th Jul 18, 1:17 AM
    • #2
    • 12th Jul 18, 1:17 AM
    Any advice?
    Originally posted by moneyhelper19
    Ask the Ombudsman to intervene?
    • Nasqueron
    • By Nasqueron 12th Jul 18, 9:36 AM
    • 4,893 Posts
    • 2,968 Thanks
    Nasqueron
    • #3
    • 12th Jul 18, 9:36 AM
    • #3
    • 12th Jul 18, 9:36 AM
    Plevin cases are out to an FCA consultation at the moment partially in light of the Doran case. I believe it's going on over the next month or 2, Dunstonh should be able to confirm. Just be patient, ringing up and speaking to minimum wage phone answering students isn't going to achieve anything
    • dunstonh
    • By dunstonh 12th Jul 18, 10:02 AM
    • 93,352 Posts
    • 60,846 Thanks
    dunstonh
    • #4
    • 12th Jul 18, 10:02 AM
    • #4
    • 12th Jul 18, 10:02 AM
    Regular premium PPI plevin cases are on hold pending consultation (expected to be 3 months). Single premium PPI is unaffected.

    Some firms are just slow at the moment.

    but it's stressing her out and me.
    There is no stress here. it will come when it comes. Its not a life or death situation or a source of worry. Just be patient. Some people have had to wait over a year for theirs.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 12th Jul 18, 10:08 AM
    • 20,590 Posts
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    Moneyineptitude
    • #5
    • 12th Jul 18, 10:08 AM
    • #5
    • 12th Jul 18, 10:08 AM
    speaking to minimum wage phone answering students isn't going to achieve anything
    Originally posted by Nasqueron
    I think the call centre staff at Aqua are a little better qualified (and paid) than that.

    However, I agree continually phoning will be a frustrating experience since the OP is more than likely going to speak to a different person each time...
    • moneyhelper19
    • By moneyhelper19 12th Jul 18, 11:02 PM
    • 3 Posts
    • 0 Thanks
    moneyhelper19
    • #6
    • 12th Jul 18, 11:02 PM
    • #6
    • 12th Jul 18, 11:02 PM
    Ask the Ombudsman to intervene?
    Originally posted by Moneyineptitude
    I referred the case to FOS, and they gave their view in the light of the PPI case, and said she was only due to a refund regarding a Plevin Redress.
    • moneyhelper19
    • By moneyhelper19 12th Jul 18, 11:04 PM
    • 3 Posts
    • 0 Thanks
    moneyhelper19
    • #7
    • 12th Jul 18, 11:04 PM
    • #7
    • 12th Jul 18, 11:04 PM
    Regular premium PPI plevin cases are on hold pending consultation (expected to be 3 months). Single premium PPI is unaffected.

    Some firms are just slow at the moment.



    There is no stress here. it will come when it comes. Its not a life or death situation or a source of worry. Just be patient. Some people have had to wait over a year for theirs.
    Originally posted by dunstonh
    Hi Dunstonh,
    Thanks for the reply.

    So, all Plevin cases are on hold for 3 months? & Yes I totally understand that it will come when it comes but feels like there is no motion in the case. Our case has been with Aqua since May 2017.
    • Nasqueron
    • By Nasqueron 13th Jul 18, 1:50 PM
    • 4,893 Posts
    • 2,968 Thanks
    Nasqueron
    • #8
    • 13th Jul 18, 1:50 PM
    • #8
    • 13th Jul 18, 1:50 PM
    I think the call centre staff at Aqua are a little better qualified (and paid) than that.

    However, I agree continually phoning will be a frustrating experience since the OP is more than likely going to speak to a different person each time...
    Originally posted by Moneyineptitude
    When I ring the bank it's usually "John" who has a suspiciously Indian accent with a suspiciously poor call quality. I really doubt they are paid that much or are highly trained compared to the people who investigate the complaints who would not be fronting a call centre
    • Moneyineptitude
    • By Moneyineptitude 15th Jul 18, 12:23 AM
    • 20,590 Posts
    • 11,450 Thanks
    Moneyineptitude
    • #9
    • 15th Jul 18, 12:23 AM
    • #9
    • 15th Jul 18, 12:23 AM
    When I ring the bank it's usually "John" who has a suspiciously Indian accent with a suspiciously poor call quality. I really doubt they are paid that much
    Originally posted by Nasqueron
    Earlier you asserted that the call centre was staffed by "minimum wage phone answering students", now you say it is offshore and manned by Indians?

    So which is it?
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