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  • FIRST POST
    • ABRDF
    • By ABRDF 6th Jul 18, 8:00 AM
    • 37Posts
    • 11Thanks
    ABRDF
    Starling Bank - Victim of thier own success
    • #1
    • 6th Jul 18, 8:00 AM
    Starling Bank - Victim of thier own success 6th Jul 18 at 8:00 AM
    In MY opnion Starling Bank is sinking in new customers and they cant service existing customers over the last two days I have tried to contact them over an urgent matter by telephone and chat, I tried 14 times on Wednesday and 22 times on Thursday (verified by my call log) only then being answered by a CSR, the call connects each time and you are disconnected after 5 minutes at your cost (coming off your call plan minutes.... if you are not PAYG) Anne Boden the CEO doesn't respond to tweets about this or answer emails.

    Martins' done a good job by recomending them and bringing them extra customers but they just cant't cope.
Page 1
    • colsten
    • By colsten 6th Jul 18, 9:13 AM
    • 9,726 Posts
    • 8,817 Thanks
    colsten
    • #2
    • 6th Jul 18, 9:13 AM
    • #2
    • 6th Jul 18, 9:13 AM
    Have you run out of full stops? Here, have some: ...................
    • bluffer
    • By bluffer 6th Jul 18, 5:03 PM
    • 491 Posts
    • 634 Thanks
    bluffer
    • #3
    • 6th Jul 18, 5:03 PM
    • #3
    • 6th Jul 18, 5:03 PM
    having worked in an organisation that was at the end of one of martins recommendations, it can be a nightmare for the company involved. every company will plan number of calls, customer growth etc


    the two days following the recommendation we hit over 500% of expected volumes. everyone and i mean everyone who was trained was on the phones, shortened breaks, overtime, cancelled training, we even asked people to cancel time off if they could etc etc and we still had queues of over an hour.


    believe me, they will be feeling the pain as much as you.
    2019 wins - nada
    • Anthorn
    • By Anthorn 12th Jul 18, 1:32 PM
    • 4,292 Posts
    • 1,192 Thanks
    Anthorn
    • #4
    • 12th Jul 18, 1:32 PM
    • #4
    • 12th Jul 18, 1:32 PM
    In MY opnion Starling Bank is sinking in new customers and they cant service existing customers over the last two days I have tried to contact them over an urgent matter by telephone and chat, I tried 14 times on Wednesday and 22 times on Thursday (verified by my call log) only then being answered by a CSR, the call connects each time and you are disconnected after 5 minutes at your cost (coming off your call plan minutes.... if you are not PAYG) Anne Boden the CEO doesn't respond to tweets about this or answer emails.

    Martins' done a good job by recomending them and bringing them extra customers but they just cant't cope.
    Originally posted by ABRDF
    What do you mean by "... sinking in new customers ..."? Do you mean "overwhelmed by new customers"?

    In my opinion there is nothing wrong with Starling Bank and I haven't had any problems. You should also note that "customer service" is an option in the mobile app where you can chat, call or send a message, all available 24/7.

    Here's some more full stops also known by the Americanisation, "periods": .......
    • meer53
    • By meer53 12th Jul 18, 2:45 PM
    • 9,387 Posts
    • 13,714 Thanks
    meer53
    • #5
    • 12th Jul 18, 2:45 PM
    • #5
    • 12th Jul 18, 2:45 PM
    I've contacted them through Facebook too, they respond pretty quickly.
    • Heng Leng
    • By Heng Leng 14th Jul 18, 4:50 AM
    • 4,671 Posts
    • 1,509 Thanks
    Heng Leng
    • #6
    • 14th Jul 18, 4:50 AM
    • #6
    • 14th Jul 18, 4:50 AM
    I haven't bothered with Starling as it's USP is (unlimited) free ATM withdrawals overseas and that is a costly loss leader.

    It will clearly go (due in part to the MSE volumes) soon and then there will be minor outrage on here.
    • jaizan
    • By jaizan 20th Oct 18, 8:00 PM
    • 7 Posts
    • 0 Thanks
    jaizan
    • #7
    • 20th Oct 18, 8:00 PM
    • #7
    • 20th Oct 18, 8:00 PM
    At the moment, they still have the free overseas cash withdrawals.


    I opened an account and it took just a few minutes & was very slick. Very little time expended on this.
    • DCFC79
    • By DCFC79 20th Oct 18, 8:07 PM
    • 33,583 Posts
    • 21,144 Thanks
    DCFC79
    • #8
    • 20th Oct 18, 8:07 PM
    • #8
    • 20th Oct 18, 8:07 PM
    At the moment, they still have the free overseas cash withdrawals.


    I opened an account and it took just a few minutes & was very slick. Very little time expended on this.
    Originally posted by jaizan

    Thanks for that, doesn't help the OP who posted in July.
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