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    • Alz1986
    • By Alz1986 5th Jul 18, 10:33 PM
    • 28Posts
    • 5Thanks
    Alz1986
    Account lost by Halifax
    • #1
    • 5th Jul 18, 10:33 PM
    Account lost by Halifax 5th Jul 18 at 10:33 PM
    Hi All,


    My brother's account has been "lost" by Halifax. They can't find any record of it, and he doesnt know whether direct debits are still going to work or how much money is left in his account. Astonishing!


    I've just lend him money for this months rent with my savings.



    Halifax say they are investigating.



    Advice to all- ALWAYS have 2 current accounts, and make sure you have your statements sent by post to home- NOT ONLINE.


    Will keep you all updated with how their investigation goes and what time frame. He may need to raise this with the financial ombudsman.
Page 1
    • Gary_Dexter
    • By Gary_Dexter 5th Jul 18, 10:38 PM
    • 1,464 Posts
    • 838 Thanks
    Gary_Dexter
    • #2
    • 5th Jul 18, 10:38 PM
    • #2
    • 5th Jul 18, 10:38 PM
    Are you sure he banks with Halifax?

    It!!!8217;s unusual for an account to be !!!8220;lost!!!8221;
    • Alz1986
    • By Alz1986 5th Jul 18, 10:51 PM
    • 28 Posts
    • 5 Thanks
    Alz1986
    • #3
    • 5th Jul 18, 10:51 PM
    • #3
    • 5th Jul 18, 10:51 PM
    Yes, he's had the account for a little while and uses it regularly from shopping to going to work etc. Its unbelievable. He even went to branch and they couldn't find it.
    • Zanderman
    • By Zanderman 5th Jul 18, 11:06 PM
    • 1,704 Posts
    • 4,297 Thanks
    Zanderman
    • #4
    • 5th Jul 18, 11:06 PM
    • #4
    • 5th Jul 18, 11:06 PM
    How did he become aware of this?

    Did his debit card stop working?

    Can he not login?

    Does his account number not work?

    (Your friends don't seem to have a lot of luck with banks! I hope your girlfriend got access to her Lloyds account in the end)
    • Alz1986
    • By Alz1986 5th Jul 18, 11:47 PM
    • 28 Posts
    • 5 Thanks
    Alz1986
    • #5
    • 5th Jul 18, 11:47 PM
    • #5
    • 5th Jul 18, 11:47 PM
    Thanks, I guess its a forum where people share issues. My girlfriends activation code came through eventially!

    He became aware by not being able to access accounts by logging in. Then he called them and they said they cant trace the account now.
    • Westie983
    • By Westie983 7th Jul 18, 7:58 PM
    • 4,420 Posts
    • 14,959 Thanks
    Westie983
    • #6
    • 7th Jul 18, 7:58 PM
    • #6
    • 7th Jul 18, 7:58 PM
    Hi,

    I cant understand how an account can get lost?

    There will be automatic transaction notes on the account if the account was closed or switched out, new card issued, change of address, contact made with telephone banking.

    When your brother goes into the branch they cant see his account on their screens?

    What happens when he puts his card into the iPads?

    I would suggest your brother returns to branch as there will be a record of the account even if it has been closed, (they will be able to tell you when and possibly why)

    Westie983
    Save 12k in 2018 #10 Total (25,000)+11,000/12,000 = 91.66%
    Sealed Pot Challenge ~ 11 #97 Total (410) + 40/500 = 8.00% ( x 11)
    Xmas 2018 1 a Day #2 Total 62.59/365 = 17.14%
    Virtual Sealed Pot #1 Total 1000/1000 = 100.00%
    2 Savers Club 2018 #16 Total (1500)+-480/2000 = 51.00%

    Total 13,122.59/15,865 = 82.71%

    I'm a Board Guide on Budgeting & Bank Accounts, Debt-Free Wannabe, Disability Money Matters, and Savings & Investments. I'm a volunteer helping the boards run smoothly, but I'm not a moderator, and do not read all posts. If you see an inappropriate/illegal post then email forumteam@moneysavingexpert.com
    • Ed-1
    • By Ed-1 7th Jul 18, 8:12 PM
    • 2,256 Posts
    • 1,205 Thanks
    Ed-1
    • #7
    • 7th Jul 18, 8:12 PM
    • #7
    • 7th Jul 18, 8:12 PM
    Hi,

    I cant understand how an account can get lost?

    There will be automatic transaction notes on the account if the account was closed or switched out, new card issued, change of address, contact made with telephone banking.

    When your brother goes into the branch they cant see his account on their screens?

    What happens when he puts his card into the iPads?

    I would suggest your brother returns to branch as there will be a record of the account even if it has been closed, (they will be able to tell you when and possibly why)

    Westie983
    Originally posted by Westie983
    Can the branch staff actually access a customer profile if there are no open accounts though? A a couple of years ago when I had no Halifax accounts and wanted to enquire about a closed account, they couldn't get into my profile as it just came up with a message saying no open accounts.
    • bluffer
    • By bluffer 7th Jul 18, 9:07 PM
    • 464 Posts
    • 582 Thanks
    bluffer
    • #8
    • 7th Jul 18, 9:07 PM
    • #8
    • 7th Jul 18, 9:07 PM
    the system will still show closed accts. just not as much detail obviously as an open one.


    but it is odd to say they cant see the accts at all.
    2018 wins - 1 pair flip flops whoop de whoop!
    • CavendishWobble
    • By CavendishWobble 8th Jul 18, 9:20 AM
    • 43 Posts
    • 79 Thanks
    CavendishWobble
    • #9
    • 8th Jul 18, 9:20 AM
    • #9
    • 8th Jul 18, 9:20 AM
    Again this sounds particularly strange, as mentioned in this thread by others - closed accounts are still recorded by the banks. If this did happen then i would imagine it isnt an isolated incident and Halifax will have a vastly wider issue on their hands.

    May i suggest - you mentioned direct debits, can you go to the companies where the direct debits were going to and you can show proof of payment along with the sort code and account number. You can then show the Halifax this proof?
    Save 12k in 2018 = 8,747/15,000 (58.31%) #36
    Virtual Sealed Pot = 132.57/200 #11
    Sealed Pot Challenge 2018 #19
    1 a Day Challenge = 352.18/668

    Starting: Jan'17: 33,729
    • DCFC79
    • By DCFC79 8th Jul 18, 10:10 AM
    • 32,103 Posts
    • 20,198 Thanks
    DCFC79
    Has he tried the forgotten password option, may not work but worth a try. Accounts don't just disappear.
    • Armorica
    • By Armorica 8th Jul 18, 12:16 PM
    • 731 Posts
    • 547 Thanks
    Armorica
    Lost?

    Does his card work in ATM?
    • Westie983
    • By Westie983 8th Jul 18, 1:47 PM
    • 4,420 Posts
    • 14,959 Thanks
    Westie983
    Can the branch staff actually access a customer profile if there are no open accounts though? A a couple of years ago when I had no Halifax accounts and wanted to enquire about a closed account, they couldn't get into my profile as it just came up with a message saying no open accounts.
    Originally posted by Ed-1
    Yes they can as you have customer profile even if that profile doesn't have any open accounts.

    Westie883
    Save 12k in 2018 #10 Total (25,000)+11,000/12,000 = 91.66%
    Sealed Pot Challenge ~ 11 #97 Total (410) + 40/500 = 8.00% ( x 11)
    Xmas 2018 1 a Day #2 Total 62.59/365 = 17.14%
    Virtual Sealed Pot #1 Total 1000/1000 = 100.00%
    2 Savers Club 2018 #16 Total (1500)+-480/2000 = 51.00%

    Total 13,122.59/15,865 = 82.71%

    I'm a Board Guide on Budgeting & Bank Accounts, Debt-Free Wannabe, Disability Money Matters, and Savings & Investments. I'm a volunteer helping the boards run smoothly, but I'm not a moderator, and do not read all posts. If you see an inappropriate/illegal post then email forumteam@moneysavingexpert.com
    • 18cc
    • By 18cc 8th Jul 18, 4:59 PM
    • 589 Posts
    • 377 Thanks
    18cc
    The account will be identified by the account number and sort code which will be embossed on the debit card.
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