We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
O2 upgrade
sniggle
Posts: 19 Forumite
in Phones & TV
I have a Samsung S6 and the battery keeps dying. Luckily it's time to upgrade. I did the online chat and accepted an offer which was for an S7. I have to pay £29.99 upfront then with a discount the monthly dd will be £24 instead of £29.
I was happy with this but it took forever to complete. I was then asked to click on the link provided and it would take me to the order page. On here I had to provide my bank details and agree to pay £29.99 up front and £29.99 a month. I queried this and the guy on the chat line said that I have to pay the £29 up front, receive the phone, then when the tariff starts, phone and ask them to add the bolt on.
I refused to do this. Is this normal practise? You wouldn't go to Tesco, bill comes to £24 but you have to pay £29 and then phone them up when you get home to ask for the refund!
How do I know the bolt on will be added. There was nothing mentioned on the order page.
Should I still go ahead with it or not?
Thanks
I was happy with this but it took forever to complete. I was then asked to click on the link provided and it would take me to the order page. On here I had to provide my bank details and agree to pay £29.99 up front and £29.99 a month. I queried this and the guy on the chat line said that I have to pay the £29 up front, receive the phone, then when the tariff starts, phone and ask them to add the bolt on.
I refused to do this. Is this normal practise? You wouldn't go to Tesco, bill comes to £24 but you have to pay £29 and then phone them up when you get home to ask for the refund!
How do I know the bolt on will be added. There was nothing mentioned on the order page.
Should I still go ahead with it or not?
Thanks
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards