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Pre Paid Statement
We have a smart prepaid meter (yes I know it's an expensive way to pay). Anyway we have never been in arrears so how come in a statement we just received saying we owe £78. We only use what we pay for so how can we owe anything.
Can anyone explain this please.:huh:
Can anyone explain this please.:huh:
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Comments
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We have a smart prepaid meter (yes I know it's an expensive way to pay). Anyway we have never been in arrears so how come in a statement we just received saying we owe £78. We only use what we pay for so how can we owe anything.
Can anyone explain this please.:huh:
Maybe the start reading is wrong?
Maybe the current reading is wrong?
Maybe the meter is set to a different tariff than what you are actually on?
Maybe the supplier has accidentally placed you on the wrong tariff?
Maybe you have not topped up for quite a while, and this is an accumulation of daily standing charges?
Maybe your statement does not take account of all your top-ups?
Maybe ...
Maybe ...
Maybe ...
Perhaps if you were to share with us your statement you have received from the supplier, we might be able to give you a more informed explanation.0 -
You can owe money with a prepayment meter when you do not credit the meter enough to cover standing charges and any weekly debts which are loaded onto the meter.We have a smart prepaid meter (yes I know it's an expensive way to pay). Anyway we have never been in arrears so how come in a statement we just received saying we owe £78. We only use what we pay for so how can we owe anything.
Can anyone explain this please.:huh:
Debts can be loaded onto the meter from £3.50 to £16 a week . Standing charges are around £2 a week but if you have long periods without crediting the meter it can build up to a debt. .0
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