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  • FIRST POST
    • harrym1byt
    • By harrym1byt 16th May 18, 1:23 PM
    • 42Posts
    • 13Thanks
    harrym1byt
    Warm Home discount and comparison
    • #1
    • 16th May 18, 1:23 PM
    Warm Home discount and comparison 16th May 18 at 1:23 PM
    I have asked before and I will ask again...

    Could the Energy Club Alert, please be adapted, for it to be able to take account of an entitlement to a Warm Home Discount?

    Unless the 140 of the WHD is taken into account within the comparison calculation, the comparison is of limited value - it becomes a manual process of wading through the suggested alternative suppliers, to find one both cheaper and which offers the WHD.
Page 1
    • PennineAcute
    • By PennineAcute 16th May 18, 1:32 PM
    • 223 Posts
    • 101 Thanks
    PennineAcute
    • #2
    • 16th May 18, 1:32 PM
    • #2
    • 16th May 18, 1:32 PM
    There is a selection for WHD only, but this does not deduct the 140. It is the big 6, plus the odd small one, which offer this. It is not difficult to deduct 140 from the ones who offer it, to work out which will be the cheapest.

    Some of the smaller ones (I will name Utiltia and Boost) have had issues which their WHD and just because you are entitled to it, does not mean you will get it.
    • Colin_Maybe
    • By Colin_Maybe 16th May 18, 2:13 PM
    • 3,222 Posts
    • 1,678 Thanks
    Colin_Maybe
    • #3
    • 16th May 18, 2:13 PM
    • #3
    • 16th May 18, 2:13 PM
    As said above, do your normal comparison search, note the annual prices(s) and then check the WHD box.

    TBH if you're eligible for the WHD (my wife is) then none of the non-WHD companies will come close.
    • doveman
    • By doveman 18th May 18, 3:51 PM
    • 165 Posts
    • 22 Thanks
    doveman
    • #4
    • 18th May 18, 3:51 PM
    • #4
    • 18th May 18, 3:51 PM
    Would I be likely to receive WHD as a 46 year old whose only income is disability benefits and a small civil service pension of around 50/month?

    I'm about to switch from EON, whom I've paid 403 over the last 12 months for 2,782kWh units of electricity. I'm with Better Energy for gas on a fixed tariff until 2019, so I'm only switching electricity at the moment.

    The cheapest option with WHD and half-decent feedback is Extra Energy Sunrise Fixed Price Oct 2019 v1, which will cost 449/yr but if I'm likely to get the WHD (how much is it for electricity only?) then that's the best option.

    The cheapest 1 year fix option without WHD and with half-decent feedback is One Select at 430/yr, so the WHD option isn't going to cost me much more anyway but I'd still like to make an informed decision.
    • PennineAcute
    • By PennineAcute 18th May 18, 4:04 PM
    • 223 Posts
    • 101 Thanks
    PennineAcute
    • #5
    • 18th May 18, 4:04 PM
    • #5
    • 18th May 18, 4:04 PM
    You normally find it is means tested benefits. So income related ESA would fit with most companies who offer WHD, but not contributory. I got mine with EON (last year and previous years with other suppliers, OVO excepted) with income related ESA.
    • Colin_Maybe
    • By Colin_Maybe 18th May 18, 7:54 PM
    • 3,222 Posts
    • 1,678 Thanks
    Colin_Maybe
    • #6
    • 18th May 18, 7:54 PM
    • #6
    • 18th May 18, 7:54 PM
    Would I be likely to receive WHD as a 46 year old whose only income is disability benefits and a small civil service pension of around 50/month?

    The cheapest option with WHD and half-decent feedback is Extra Energy Sunrise Fixed Price Oct 2019 v1, which will cost 449/yr but if I'm likely to get the WHD (how much is it for electricity only?) then that's the best option.
    Originally posted by doveman
    https://www.gov.uk/the-warm-home-discount-scheme
    https://www.gov.uk/the-warm-home-discount-scheme/low-income

    You need to check with the suppliers themselves in your case.

    It's 140 off your electricity bill only (not gas) if you're eligible.
    • Dandytf
    • By Dandytf 19th May 18, 9:23 AM
    • 1,690 Posts
    • 455 Thanks
    Dandytf
    • #7
    • 19th May 18, 9:23 AM
    • #7
    • 19th May 18, 9:23 AM
    I've recently questioned Bulb WHD via another thread.
    As it looks like some energy suppliers inlcuding Bulb have slightly different qualitfying benefits to take advantange of this years WHD.
    E.g. from gov
    Your electricity supplier decides who can get the discount - check with your supplier to see if you!!!8217;re eligible and how to apply.
    As my question wasn't answered, I'm staying with SP for the time being.
    Last edited by Dandytf; 19-05-2018 at 9:26 AM.
    sc dmp 2012 13k Jan 2018 8840 paid. 60% approx.
    Mid 2018 Help2save 50 uk pounds per month
    Mid 2018-Virgin Money E-saver V11 -n/a-t.b.c.
    • doveman
    • By doveman 19th May 18, 11:06 AM
    • 165 Posts
    • 22 Thanks
    doveman
    • #8
    • 19th May 18, 11:06 AM
    • #8
    • 19th May 18, 11:06 AM
    You normally find it is means tested benefits. So income related ESA would fit with most companies who offer WHD, but not contributory. I got mine with EON (last year and previous years with other suppliers, OVO excepted) with income related ESA.
    Originally posted by PennineAcute
    Thanks. I get IR ESA as well so at least there's a chance I'd get WHD.

    I understand each supplier can have different criteria, so I've asked EON and Extra Energy to send me theirs. I had to contact Extra Energy via Twitter as they don't provide an e-mail address and they just replied to say that applications are closed now. I replied to say I know that and I'm asking for next year but they haven't come back to me since.

    On the other hand, EON's cheapest fixed tariff, Smart Saver v3, would cost me 496.73/year (about 93 more than I'm currently paying) if I don't get WHD. They say anyone who gets WHD will be automatically moved to their EnergyPlan Assist tariff but this appears to be a variable tariff and I can't find the details of what this will cost, so I've asked for them to be sent to me. https://www.eonenergy.com/for-your-home/products-and-services/energy-plan-assist
  • E.ON Company Representative: Malc
    • #9
    • 22nd May 18, 3:55 PM
    E.ON Warm Home Discount 2018/19
    • #9
    • 22nd May 18, 3:55 PM
    Would I be likely to receive WHD as a 46 year old whose only income is disability benefits and a small civil service pension of around 50/month?

    I'm about to switch from EON, whom I've paid 403 over the last 12 months for 2,782kWh units of electricity. I'm with Better Energy for gas on a fixed tariff until 2019, so I'm only switching electricity at the moment.

    The cheapest option with WHD and half-decent feedback is Extra Energy Sunrise Fixed Price Oct 2019 v1, which will cost 449/yr but if I'm likely to get the WHD (how much is it for electricity only?) then that's the best option.

    The cheapest 1 year fix option without WHD and with half-decent feedback is One Select at 430/yr, so the WHD option isn't going to cost me much more anyway but I'd still like to make an informed decision.
    Originally posted by doveman
    Thanks. I get IR ESA as well so at least there's a chance I'd get WHD.

    I understand each supplier can have different criteria, so I've asked EON and Extra Energy to send me theirs. I had to contact Extra Energy via Twitter as they don't provide an e-mail address and they just replied to say that applications are closed now. I replied to say I know that and I'm asking for next year but they haven't come back to me since.

    On the other hand, EON's cheapest fixed tariff, Smart Saver v3, would cost me 496.73/year (about 93 more than I'm currently paying) if I don't get WHD. They say anyone who gets WHD will be automatically moved to their EnergyPlan Assist tariff but this appears to be a variable tariff and I can't find the details of what this will cost, so I've asked for them to be sent to me. https://www.eonenergy.com/for-your-home/products-and-services/energy-plan-assist
    Originally posted by doveman
    Hello doveman and it depends on whether you fall in the Core or Broader groups as to what will happen with the Warm Home Discount.

    If you come under the Core Group, you'll receive the payment (140 for 2017/18) automatically and don't need to apply. The Department of Work and Pensions (DWP) identify which customers qualify in this group and contact them directly. The DWP also tell us and, provided we supply the electricity on the qualifying date, we'll make the payment. This is the case even if there's been a change of supplier since the qualifying date.

    With the Broader Group, we identify the customers who are eligible based on their receipt of certain benefits. These conditions can change year on year and you'll need to apply separately each year as applications aren't rolled over from one year to the next. Also, if you change electricity supplier before we've given you the discount, you'll need to contact the new supplier to see if you can apply to them instead. Applications can't be transferred between suppliers. There are more details including a form to register an interest with us for the 2018/19 scheme on our website.

    As you say, each energy supplier involved with Warm Home Discount handles the Broader Group part in their own way. We haven't finalised details of the 2018/19 scheme yet but we'll be in touch with customers who've registered an interest later in the year once we know what's happening.

    With our Energy Plan Assist tariff, this is available to customers who have received Warm Home Discount from us since 2016 or have been approved to receive the payment this year. It's a variable tariff with prices below the cap set by the industry regulator. These are cheaper than our existing Standard Energy Plan deal. If you've registered with our website, you'll be able to see the unit prices and daily standing charges through the quote tool. As our advisor explained, if you're currently on a Fixed Tariff, you'll automatically go on to Energy Plan Assist once the existing deal ends unless you change supplier or pick a different E.ON tariff.

    Hope this is of interest doveman. Let me know if you need any more details as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • doveman
    • By doveman 28th May 18, 6:48 PM
    • 165 Posts
    • 22 Thanks
    doveman
    Hi Malc

    As you can't tell me what EON's criteria for the Broader group will be for 2018/19 as it hasn't been decided yet I can have no idea whether I'll qualify. I can hardly be expected to gamble and decide to stay with EON in the hope that I will qualify, knowing that if I don't it will cost me about 100/year more than if I'd switched.

    As for your Energy Plan Assist tariff, you say this is cheaper than your Standard Energy Plan tariff but that's not so great as Standard tariffs are generally the most expensive. So the Energy Plan Assist tariff could be considerably more expensive than one of your other tariffs and the difference could end up cancelling out the benefit of the WHD. Why don't EON just publish the tariff details rather than only showing them to people who have registered?
  • E.ON Company Representative: Malc
    E.ON Warm Home Discount 2018/19
    Hi Malc

    As you can't tell me what EON's criteria for the Broader group will be for 2018/19 as it hasn't been decided yet I can have no idea whether I'll qualify. I can hardly be expected to gamble and decide to stay with EON in the hope that I will qualify, knowing that if I don't it will cost me about 100/year more than if I'd switched.

    As for your Energy Plan Assist tariff, you say this is cheaper than your Standard Energy Plan tariff but that's not so great as Standard tariffs are generally the most expensive. So the Energy Plan Assist tariff could be considerably more expensive than one of your other tariffs and the difference could end up cancelling out the benefit of the WHD. Why don't EON just publish the tariff details rather than only showing them to people who have registered?
    Originally posted by doveman
    Hello doveman and thanks for coming back to me.

    I agree, you can only decide which way to go based on the actual details available now. Best not to factor in the Warm Home Discount until you definitely know you're eligible.

    As I mentioned above, Energy Assist is only available to customers who have received Warm Home Discount from us since 2016 or have been approved to receive the payment this year. These customers are only put on this tariff where a current deal has ended and they haven't been in touch to tell us differently. They can opt for another tariff if they wish or change supplier without penalty as there are no exit fees with Energy Assist.

    Similar to our other tariffs, prices vary depending on the region. They're available online through the quote tool by popping in the address or, if registered with the website, by logging in.

    Hope this explains doveman.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • doveman
    • By doveman 24th Aug 18, 3:54 PM
    • 165 Posts
    • 22 Thanks
    doveman
    Any news on when EON will be processing applications for WHD? I read that British Gas have just started.
  • E.ON Company Representative: Malc
    E.ON Warm Home Discount 2018/19
    Any news on when EON will be processing applications for WHD? I read that British Gas have just started.
    Originally posted by doveman
    Hello doveman and, yes, we opened our 2018/19 Warm Home Discount (Broader Group) scheme this Wednesday, 22 August 18. I posted details on MSE the same day at the following link (post #96).

    https://forums.moneysavingexpert.com/showthread.php?t=5660352&page=5

    Hope this helps doveman. Let me know if you need any more information as happy to help.

    Malc
    Last edited by E.ON Company Representative: Malc; 29-08-2018 at 9:07 AM. Reason: Added Information
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • doveman
    • By doveman 28th Aug 18, 4:22 PM
    • 165 Posts
    • 22 Thanks
    doveman
    Hello doveman and, yes, we opened our 2018/19 Warm Home Discount scheme this Wednesday, 22 August 18. I posted details on MSE the same day at the following link (post #96).

    https://forums.moneysavingexpert.com/showthread.php?t=5660352&page=5

    Hope this helps doveman. Let me know if you need any more information as happy to help.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Hi Malc

    It concerns me that you opened the scheme on 22 August but will only be contacting people who've registered an interest from 3 September. As you say "Broader Group applications are dealt with on a first come, first served basis" so it seems likely that by 3 September all the allocation could be taken by people who have seen your posts on forums like this and already applied, putting people who didn't see said posts for whatever reason at a disadvantage.

    Also your website isn't working properly at the moment and I can't find any pages about the WHD. Even the tariffs page just gives me this https://www.eonenergy.com/for-your-home/service-unavailable/service-unavailable
    • Anthorn
    • By Anthorn 28th Aug 18, 7:20 PM
    • 4,117 Posts
    • 1,124 Thanks
    Anthorn
    Hi Malc

    It concerns me that you opened the scheme on 22 August but will only be contacting people who've registered an interest from 3 September. As you say "Broader Group applications are dealt with on a first come, first served basis" so it seems likely that by 3 September all the allocation could be taken by people who have seen your posts on forums like this and already applied, putting people who didn't see said posts for whatever reason at a disadvantage.

    Also your website isn't working properly at the moment and I can't find any pages about the WHD. Even the tariffs page just gives me this https://www.eonenergy.com/for-your-home/service-unavailable/service-unavailable
    Originally posted by doveman
    Is this confusion setting in?

    The current 2018/19 scheme officially starts on 15 October 2018 and ends on 31 March 2019 and as far as I know applications/registrations for the E.on 2018/19 scheme closed in 2017.

    Or does the E.on representative mean that E.on will open applications/registrations for the 2019/20 scheme on 22 August 2018? (If it's for the 2018/19 scheme then E.on must have discovered a reliable method of time travel).
    Last edited by Anthorn; 28-08-2018 at 7:24 PM.
  • E.ON Company Representative: Malc
    E.ON Warm Home Discount 2018/19
    Hi Malc

    It concerns me that you opened the scheme on 22 August but will only be contacting people who've registered an interest from 3 September. As you say "Broader Group applications are dealt with on a first come, first served basis" so it seems likely that by 3 September all the allocation could be taken by people who have seen your posts on forums like this and already applied, putting people who didn't see said posts for whatever reason at a disadvantage.

    Also your website isn't working properly at the moment and I can't find any pages about the WHD. Even the tariffs page just gives me this https://www.eonenergy.com/for-your-home/service-unavailable/service-unavailable
    Originally posted by doveman
    Hello doveman and thanks for coming back to me.

    Provided anyone contacted after 3 September 18 acts fairly promptly and are eligible, they'll be fine. At this stage, we don't know when we'll stop our Broader Group scheme but in previous years it's been closed to new applicants in November/December. I'd expect something similar this time around.

    I'm sorry you had difficulties with our website yesterday. We did have issues generally and these impacted the website. All okay now. The Warm Home Discount page is available through the 'ways to save' button at the top of the landing page.

    Hope this helps doveman. Let me know if you need any more information as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • doveman
    • By doveman 29th Aug 18, 12:55 PM
    • 165 Posts
    • 22 Thanks
    doveman
    Thanks Malc

    I managed to access the website and make my application now, so fingers crossed.
  • E.ON Company Representative: Malc
    E.ON Warm Home Discount 2018/19
    Is this confusion setting in?

    The current 2018/19 scheme officially starts on 15 October 2018 and ends on 31 March 2019 and as far as I know applications/registrations for the E.on 2018/19 scheme closed in 2017.

    Or does the E.on representative mean that E.on will open applications/registrations for the 2019/20 scheme on 22 August 2018? (If it's for the 2018/19 scheme then E.on must have discovered a reliable method of time travel).
    Originally posted by Anthorn
    Hello Anthorn and I think you might be mixing up what I've said with details about the Core Group part of Warm Home Discount.

    Those who qualify under the Core Group are identified by the Department of Work and Pensions (DWP). No applications are needed. The DWP tell the energy supplier concerned who then make the payment automatically. The DWP will write to those who qualify from October 18 to let them know. Where we're the supplier on the qualifying date of 8 July 18, we'll make the payment.

    I've been talking to doveman about our Broader Group scheme. This is where customers not in the Core Group need to apply each year. As above, we opened our Broader Group scheme on 22 August 18.

    Both the Core and Broader schemes relate to the 2018/19 period.

    Hope this explains Anthorn. Please let me know if still not clear.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Website
    Thanks Malc

    I managed to access the website and make my application now, so fingers crossed.
    Originally posted by doveman
    No worries doveman. Glad you've been able to apply through our website. Best of luck with your application.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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