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  • FIRST POST
    • Willso86
    • By Willso86 16th May 18, 12:29 PM
    • 5Posts
    • 0Thanks
    Willso86
    0 WOW
    Ryanair new check in rules (refund)
    • #1
    • 16th May 18, 12:29 PM
    0 WOW
    Ryanair new check in rules (refund) 16th May 18 at 12:29 PM
    I have just been on the phone to ryanair requesting a full refund since they changed their check in rules.

    They said it would take 10 working days to get a decision. Has anyone else had any experience getting a refund from ryanair? Their customer service is non existant so im worried I never hear back from them in 2 weeks time. I only have until 19th May to sort it out so when I ring up again in 2 weeks it will be too late

    Thanks
Page 1
    • Westin
    • By Westin 16th May 18, 1:16 PM
    • 1,333 Posts
    • 994 Thanks
    Westin
    • #2
    • 16th May 18, 1:16 PM
    • #2
    • 16th May 18, 1:16 PM
    They are offering a refund if you dislike the change in checkin policy but are you cutting your nose to spite your face? Will you manage to find an alternative airline to book with for a similar fare at this late stage?
    • jpsartre
    • By jpsartre 16th May 18, 1:19 PM
    • 3,162 Posts
    • 2,079 Thanks
    jpsartre
    • #3
    • 16th May 18, 1:19 PM
    • #3
    • 16th May 18, 1:19 PM
    What decision are they talking about? They have already said that affected passengers are entited to a refund.
    • Willso86
    • By Willso86 16th May 18, 2:21 PM
    • 5 Posts
    • 0 Thanks
    Willso86
    • #4
    • 16th May 18, 2:21 PM
    • #4
    • 16th May 18, 2:21 PM
    It was actually an extra flight booked by mistake but its only this flight ive booked that im angry about
    • Willso86
    • By Willso86 16th May 18, 2:23 PM
    • 5 Posts
    • 0 Thanks
    Willso86
    • #5
    • 16th May 18, 2:23 PM
    • #5
    • 16th May 18, 2:23 PM
    I have no idea what that even means, I thought they would at least email me to say the refund process has started. At the moment I have no proof that ive requested a refund
    • SavvySpaniel
    • By SavvySpaniel 16th May 18, 5:58 PM
    • 12 Posts
    • 18 Thanks
    SavvySpaniel
    • #6
    • 16th May 18, 5:58 PM
    • #6
    • 16th May 18, 5:58 PM
    I have just phoned the customer service team to request a refund. They cancelled my booking then and there and advised that the money would take 7-10 days to come back to the card I paid with ... fair enough I suppose.
    When I login to My Ryanair, I can no longer see or manage the booking - so I am assuming that means it has been cancelled - although I haven't received any email notification of the cancellation.
    • Willso86
    • By Willso86 17th May 18, 9:22 AM
    • 5 Posts
    • 0 Thanks
    Willso86
    • #7
    • 17th May 18, 9:22 AM
    • #7
    • 17th May 18, 9:22 AM
    So im thinking maybe im gonna have to phone up again. Ryanair really are rubbish
    • jpsartre
    • By jpsartre 17th May 18, 9:51 AM
    • 3,162 Posts
    • 2,079 Thanks
    jpsartre
    • #8
    • 17th May 18, 9:51 AM
    • #8
    • 17th May 18, 9:51 AM
    Is your booking still showing up on their website?
    • Willso86
    • By Willso86 17th May 18, 10:18 AM
    • 5 Posts
    • 0 Thanks
    Willso86
    • #9
    • 17th May 18, 10:18 AM
    • #9
    • 17th May 18, 10:18 AM
    Yes I have the app and its still showing up
    • DCFC79
    • By DCFC79 18th May 18, 4:46 PM
    • 31,690 Posts
    • 19,985 Thanks
    DCFC79
    You sorted it yet OP ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
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