Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • loud_slap
    • By loud_slap 14th May 18, 3:12 PM
    • 2Posts
    • 0Thanks
    AXA and Ombudsman service
    • #1
    • 14th May 18, 3:12 PM
    AXA and Ombudsman service 14th May 18 at 3:12 PM
    Hi all!
    I have a problem I'm hoping I can get some advice on? Last year a car careered off the road and hit my neighbour's wall, writing my car off in the process. I had to take my uninsured losses claim direct to the other party's insurance company, AXA. Side note: always take out legal cover then you don't have to do this yourself
    They have paid some of the claim but I am anywhere between 500-1200 out of pocket for loss of earnings (I work for myself and they say they cannot see how I'm out of pocket), loss of lifetime warranty on the vehicle, and damages.
    I have just tried to report them to the Financial Ombudsman Service who say they cannot help as AXA do not participate in the FOS scheme!!!

    Is my only option to take this to small claims court, does anyone know?

    I'm fuming that they can get away with this!!!

    Any help and advice gratefully received
Page 1
    • Mungo76
    • By Mungo76 14th May 18, 3:25 PM
    • 77 Posts
    • 33 Thanks
    • #2
    • 14th May 18, 3:25 PM
    • #2
    • 14th May 18, 3:25 PM
    I'm not sure if the message is getting mixed, but you cannot go to the FOS about AXA if your not their customer. Court is your option.
    • molerat
    • By molerat 14th May 18, 3:26 PM
    • 20,254 Posts
    • 14,542 Thanks
    • #3
    • 14th May 18, 3:26 PM
    • #3
    • 14th May 18, 3:26 PM
    And why are you claiming against AXA, did they crash into your car ?
    • loud_slap
    • By loud_slap 20th May 18, 3:43 PM
    • 2 Posts
    • 0 Thanks
    • #4
    • 20th May 18, 3:43 PM
    • #4
    • 20th May 18, 3:43 PM
    Oh thank you - good to know
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,329Posts Today

6,322Users online

Martin's Twitter