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  • FIRST POST
    • DGP21272
    • By DGP21272 10th May 18, 1:53 PM
    • 2Posts
    • 0Thanks
    DGP21272
    product suport AG
    • #1
    • 10th May 18, 1:53 PM
    product suport AG 10th May 18 at 1:53 PM
    I took out a repair and support plan with team knowhow on 20/04/18, i cancelled it 12 after it was taken out, for a complete lack of service from the said team. there was no deposit paid therefore no need for a refund to be issued.. my bank statement showed up a payment being with held on my account for 9.99 and it showed up as product support AG or GA, the initial agreement was for 10 monthly payments of 7.50. when i eventually got speaking to someone from the said team know how they had not got a clue so i had to wait on a manager phoning me back. a line manager rang me EVENTUALLY and tried to tell me that it showed up as a debit because they were trying to issue a refund(one that did not have to be made). after speaking to my bank today(10/05/18) they confirmed that what that manager had told me was incorrect, it was showing as a debit and that a refund would NEVER show up that way and that they had tried to take money from my account. so not only did they try to take money from my account when the policy had been cancelled they tried to take the wrong amount and then had the nerve to lie about it. as a result of all of this i had to cancel my debit card and my bank are now keeping any eye out for this TEAM KNOWHOW, what a joke, more lie TEAM KNOW NOTHNG. DO NOT TRUST THESE PEOPLE OR ANYTHING THAT THEY SAY
Page 1
    • bobwilson
    • By bobwilson 15th May 18, 6:43 PM
    • 425 Posts
    • 113 Thanks
    bobwilson
    • #2
    • 15th May 18, 6:43 PM
    • #2
    • 15th May 18, 6:43 PM
    Sorry but could anyone else understand a word of that? I got as far as "know how they had not got a clue"

    oh and it's "withheld" not "with held", and "from said team", not "from the said team".
    • z1a
    • By z1a 15th May 18, 8:06 PM
    • 1,561 Posts
    • 1,539 Thanks
    z1a
    • #3
    • 15th May 18, 8:06 PM
    • #3
    • 15th May 18, 8:06 PM
    Ok .
    • bobwilson
    • By bobwilson 15th May 18, 8:17 PM
    • 425 Posts
    • 113 Thanks
    bobwilson
    • #4
    • 15th May 18, 8:17 PM
    • #4
    • 15th May 18, 8:17 PM
    Ok .
    Originally posted by z1a
    Great contribution you are to this forum. Well done!
    • z1a
    • By z1a 15th May 18, 8:57 PM
    • 1,561 Posts
    • 1,539 Thanks
    z1a
    • #5
    • 15th May 18, 8:57 PM
    • #5
    • 15th May 18, 8:57 PM
    Great contribution you are to this forum. Well done!
    Originally posted by bobwilson
    As useful as your contribution, so well done you as well.
    • bobwilson
    • By bobwilson 15th May 18, 9:08 PM
    • 425 Posts
    • 113 Thanks
    bobwilson
    • #6
    • 15th May 18, 9:08 PM
    • #6
    • 15th May 18, 9:08 PM
    As useful as your contribution, so well done you as well.
    Originally posted by z1a
    Well, my post had a point which was to inform the op his or her post was hard to understand.. which I'm guessing due to the lack of replies most people felt the same way. This is quite constructive, where as yours wasn't. So most would argue your post wasn't a useful contribution, z1a. Sorry.
    • twhitehousescat
    • By twhitehousescat 15th May 18, 9:17 PM
    • 2,218 Posts
    • 2,676 Thanks
    twhitehousescat
    • #7
    • 15th May 18, 9:17 PM
    • #7
    • 15th May 18, 9:17 PM
    I suspect that a direct debit will come from your account (number/sort) and not your card
    Time pretending I was asleep whilst under his desk , has given me insight to this sordid world
    • bobwilson
    • By bobwilson 15th May 18, 9:59 PM
    • 425 Posts
    • 113 Thanks
    bobwilson
    • #8
    • 15th May 18, 9:59 PM
    • #8
    • 15th May 18, 9:59 PM
    I suspect that a direct debit will come from your account (number/sort) and not your card
    Originally posted by twhitehousescat
    It's the same thing- a card links to a bank account.
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