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  • FIRST POST
    • joeypesci
    • By joeypesci 8th May 18, 3:32 PM
    • 510Posts
    • 185Thanks
    joeypesci
    Three Mobile
    • #1
    • 8th May 18, 3:32 PM
    Three Mobile 8th May 18 at 3:32 PM
    Three sent me a text message saying they are changing their out of allowance prices or I should say increasing them. They claim that "Paying more for additional services isn't a reason to cancel". They go on to state but if you don't wish to pay for them you can cancel but there would be a cancellation fee.

    Surely that is wrong. If they are upping the prices of what you were told when you sign your contract, surely they have broken that contract so you're free to cancel with no charge. Is that correct? If so I can see Three making money there from people deciding to cancel and not realising they aren't required to pay the cancellation fee.
Page 1
    • mije1983
    • By mije1983 8th May 18, 3:38 PM
    • 3,544 Posts
    • 20,271 Thanks
    mije1983
    • #2
    • 8th May 18, 3:38 PM
    • #2
    • 8th May 18, 3:38 PM
    No automatic right to cancel with out of bundle price rises.

    How much worse off are you going to be every month? Work that out and give them a call.

    More info in the article here:

    https://www.moneysavingexpert.com/news/phones/2018/04/three-to-increase-out-of-bundle-costs-

    • Buzby
    • By Buzby 9th May 18, 11:02 AM
    • 8,181 Posts
    • 3,005 Thanks
    Buzby
    • #3
    • 9th May 18, 11:02 AM
    • #3
    • 9th May 18, 11:02 AM
    Your contract does not stipulate prices, so there is no breach should they revise a tariff or ancillary services. It is the tariff (which is separate from the contract) that can change. OFCOM removed some uncertainty by capping any increase by the RPI which still permitted an increase but prevented the supplier arbitrarily making a mockery of the tariff you originally agreed to. In certain circumstances you previously could drop to a lower tariff so that your payments stayed broadly similar but not much use if you were already on the lowest.

    As already pointed out - increases in non-bundled services are not relevant.
    • joeypesci
    • By joeypesci 15th May 18, 7:32 PM
    • 510 Posts
    • 185 Thanks
    joeypesci
    • #4
    • 15th May 18, 7:32 PM
    • #4
    • 15th May 18, 7:32 PM
    Ah I see. Thanks.
    • Ian011
    • By Ian011 15th May 18, 8:21 PM
    • 2,115 Posts
    • 1,250 Thanks
    Ian011
    • #5
    • 15th May 18, 8:21 PM
    • #5
    • 15th May 18, 8:21 PM
    If you do not exceed your inclusive allowance of calls and texts to numbers starting 01, 02, 03, 071-075 and 077-079 and you do not call numbers starting 084, 087 or 09 then this price increase will have no impact on you.

    If you are exceeding your allowance, it is time to change to a larger call plan. And, given the usage of numbers starting 084, 087 or 09 is banned for most purposes, there should be almost no need to call these numbers.
    • jaybeetoo
    • By jaybeetoo 18th May 18, 9:49 PM
    • 632 Posts
    • 302 Thanks
    jaybeetoo
    • #6
    • 18th May 18, 9:49 PM
    • #6
    • 18th May 18, 9:49 PM
    If you are at the end of your plan it is worth visiting one of their stores. Every time I do that I get a better deal at a cheaper price. There are deals only available to existing customers.
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