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  • FIRST POST
    • 50Twuncle
    • By 50Twuncle 17th Apr 18, 11:10 AM
    • 8,291Posts
    • 1,964Thanks
    50Twuncle
    Scottish Power and refunds
    • #1
    • 17th Apr 18, 11:10 AM
    Scottish Power and refunds 17th Apr 18 at 11:10 AM
    I am over 200 in credit with Scottish Power on my dual fuel account
    We are low energy users - paying just 25 per month DD
    When I ask SP for a refund - they tell me that this will increase my DD by 15 per month - to 40 per month !
    Why should they do this - when our credit is still increasing (even during the winter) ?
Page 1
    • Cardew
    • By Cardew 17th Apr 18, 12:00 PM
    • 27,336 Posts
    • 13,378 Thanks
    Cardew
    • #2
    • 17th Apr 18, 12:00 PM
    • #2
    • 17th Apr 18, 12:00 PM
    Is that 200 credit after a recent bill - using actual meter readings?
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 17th Apr 18, 12:13 PM
    • 5,043 Posts
    • 30,353 Thanks
    Blackbeard of Perranporth
    • #3
    • 17th Apr 18, 12:13 PM
    • #3
    • 17th Apr 18, 12:13 PM
    SP will give you a refund when you submit meter readings and manage your direct debit.
    Commemorate Celebrate Inspire
    #RAF100 A century of service!
    • 50Twuncle
    • By 50Twuncle 17th Apr 18, 2:15 PM
    • 8,291 Posts
    • 1,964 Thanks
    50Twuncle
    • #4
    • 17th Apr 18, 2:15 PM
    • #4
    • 17th Apr 18, 2:15 PM
    They won't give me a refund AND the lower tariff - although we will still only use less than 25 per month !!
  • Scottish Power
    • #5
    • 23rd Apr 18, 1:45 PM
    • #5
    • 23rd Apr 18, 1:45 PM
    I am over 200 in credit with Scottish Power on my dual fuel account
    We are low energy users - paying just 25 per month DD
    When I ask SP for a refund - they tell me that this will increase my DD by 15 per month - to 40 per month !
    Why should they do this - when our credit is still increasing (even during the winter) ?
    Originally posted by 50Twuncle
    Hi 50Twuncle

    If you would like to email me I can have a look at this for you and check out your current usage.

    If you could possibly email me at Social@scottishpower.com with the following information,
    your MSE handle in the subject heading
    your full address
    your name and telephone number
    and some details of the issues you have encountered
    I can look into this for you.

    Kind Regards
    Danielle
    Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • mrajb
    • By mrajb 20th May 18, 12:05 PM
    • 5 Posts
    • 0 Thanks
    mrajb
    • #6
    • 20th May 18, 12:05 PM
    1675 in credit!
    • #6
    • 20th May 18, 12:05 PM
    Hi

    I feel your pain - I'm 1675 in credit, have supplied meter readings and seem to be unable to get a refund. My DD has decreased to 1 but I'm leaving the company and don't know what's going to happen if Scottish Power can't call me when they promise to do so; they've made 2 appointments to discuss my complaint and have missed them both.

    They've also made changes to details of bills I've paid and restricted access to my online account. I can also no longer see any of the meter readings taken over the years that I have been a Scottish Power customer.

    AJB
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