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    • perfect10
    • By perfect10 16th Apr 18, 9:29 PM
    • 327Posts
    • 323Thanks
    perfect10
    Amazon order replaced with baby wipes
    • #1
    • 16th Apr 18, 9:29 PM
    Amazon order replaced with baby wipes 16th Apr 18 at 9:29 PM
    I bought an item off Amazon last week which cost over 100
    The item was delivered today and the end of the parcel was clearly open, we were not asked for a signature the guy just handed it over and walked off.
    On bringing it inside a pack of baby wipes fell out - my item is not there.
    I have emailed Amazon and waiting for a response.
    I have it all on CCTV and the package looks open in the footage.
    Any advice?
    Last edited by perfect10; 17-04-2018 at 8:25 AM.
    Entering a few comps here and there still waiting for that elusive 'big' win!!
Page 1
    • Rainbowgirl84
    • By Rainbowgirl84 16th Apr 18, 9:42 PM
    • 520 Posts
    • 907 Thanks
    Rainbowgirl84
    • #2
    • 16th Apr 18, 9:42 PM
    • #2
    • 16th Apr 18, 9:42 PM
    Why did you accept a clearly open package? I would have not accepted delivery. CCTV of everything would be unusual.
    • rach_k
    • By rach_k 16th Apr 18, 9:46 PM
    • 1,285 Posts
    • 2,196 Thanks
    rach_k
    • #3
    • 16th Apr 18, 9:46 PM
    • #3
    • 16th Apr 18, 9:46 PM
    Wait and see what Amazon says. Their customer service is very good.
    • LilElvis
    • By LilElvis 16th Apr 18, 10:29 PM
    • 3,734 Posts
    • 10,190 Thanks
    LilElvis
    • #4
    • 16th Apr 18, 10:29 PM
    • #4
    • 16th Apr 18, 10:29 PM
    Don't email - call them or use livechat to better be able to explain and get a resolution.
    • bris
    • By bris 16th Apr 18, 11:14 PM
    • 7,813 Posts
    • 6,792 Thanks
    bris
    • #5
    • 16th Apr 18, 11:14 PM
    • #5
    • 16th Apr 18, 11:14 PM
    Do you have the open delivery on CCTV or just when you got back inside. It wouldn't mean anything if the cctv doesn't show the whole picture, from delivery to you opening the package.
    • kimplus8
    • By kimplus8 16th Apr 18, 11:17 PM
    • 702 Posts
    • 2,156 Thanks
    kimplus8
    • #6
    • 16th Apr 18, 11:17 PM
    • #6
    • 16th Apr 18, 11:17 PM
    I personally would have rejected the package if it was open and immediately called amazon but heinsight doesn't help here.
    contact amazon ASAP and explain everything and then take it from there.
    Dave Ramsey and Martin Lewis are my Money Saving Heros.
    • perfect10
    • By perfect10 17th Apr 18, 8:17 AM
    • 327 Posts
    • 323 Thanks
    perfect10
    • #7
    • 17th Apr 18, 8:17 AM
    • #7
    • 17th Apr 18, 8:17 AM
    Why did you accept a clearly open package? I would have not accepted delivery. CCTV of everything would be unusual.
    Originally posted by Rainbowgirl84
    My husband accepted it, he had no idea what I had ordered so just accepted it, it was open on one end so not obvious when he was handed it as couldn't see that end.
    He was pretty baffled though when a packet of baby wipes dropped out!!!
    Yes the CCTV clearly showed the open end of the parcel and when we enlarged the footage you could actually see the pink packet of baby wipes inside.

    Anyway had email back today from Amazon, they have reordered my item, this time we will check parcel carefully in front of the CCTV before accepting.
    Entering a few comps here and there still waiting for that elusive 'big' win!!
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