Hi folks,

Long time MSE Forum lurker, first time poster so I hope I've followed all the rules correctly!

I received a contractual parking charge notice recently from G42 advising that my car had been parked in a car park over the maximum period by 20 minutes or so.

I used the template appeal letter in the newbie thread (before it was updated a few days back) and received letter of rejection from G24.

They gave the usual options of pay up, appeal to ISA or face Court proceedings.

I've been to the site to check the signage and noticed that the sign they mention at the entrance is placed quite high and above 2 other signs displaying the speed limit and guiding cars to the correct lane. It is also placed immediately after a width restriction at entry, so the drivers attention is more focussed on getting through the width restriction safely without damaging their vehicle than looking towards the sky for parking information.

I spoke with some locals and staff in the retail park to determine if they'd experienced any issues and learned that many people have complained after being sent PCNs despite the fact they had been actively shopping (it's a fairly big retail park). It appears that historically there wasn't a limit on the car park and the change was not well publicised so many locals have been caught out.

Besides the odd sign scattered around the car park, there's nothing at the entrance to any of the shops so if you haven't parked next to a sign, you're very likely to miss them.

I'm looking for some advice as to what to do next?

Thanks in advance.