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Hi all
Am new to switching and have the following question -
We have just changed our boiler from an ancient gas guzzling monster to a condensing type. This should mean much lower usage. At the same time I want to switch suppliers as we are paying top dollar rates. This will be at a fixed one year deal. When the new supplier gets our info from our current supplier they will presumably set our initial D/D's at a higher figure than they will need to be. The question is - if I give them regular meter readings are they legally obliged to reduce the DD to reflect actual usage ? What I am fearful of is that they will wait until the end of the fixed year to make the adjustment and even more, as they are a new never heard of before entrant they go belly up owing us cash .....
Apologies if this question sounds obvious but we are still in the stone age paying bills quarterly as they arrive.
Thanks
Paul
Originally posted by Debutante
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There is no legal obligation, but you can always make a request to your supplier.
Follow their complaint procedure, if you are still unhappy.
Don't worry about your supplier going bust. Any credit, or debit, balance will be handled by the new supplier appointed by Ofgem.
This has worked in the past with the likes of GB Energy & Future Energy.