Hi folks
I ll try and keep this as brief as possible, I joined edf in September and my bills had been estimated until February when I phoned in a reading for my gas of 11 thousand odd units, they told me the last actual reading they had was 6 thousand odd in September so they asked me to provide daily readings for a week which I did
No one called me so I sent a number of emails asking when they would call which were ignored so last week I called them and the guy dealing with me wasn't available, he phoned on Monday and he thought the issue was with my electricity which it wasn't so after being put on hold 3 times for 5 mins each time he tells me they will take my meter out and get it checked.
Yesterday he called to say the meter check had been declined and the problem was that the reading from September 2017 was actually a reading from 2 years earlier when I left them and not a reading of 10 thousand which should have been used which my previous supplier had gave them, so for 2 months I've been worried sick I might owe thousand and I've been moaning at the family every time they put heating on etc
They said they will call today and offer me compensation but I've not got a clue what to look for or to expect so I'm wondering if anyone has been in a similar position and how much they were offered
I should add I've been on to the ombudsman and they say I've got a good case but they won't get involved until 8 weeks after the initial complaint or from when I receive a deadlock letter
Any advice would be greatly appreciated