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    • LM62
    • By LM62 10th Apr 18, 2:34 PM
    • 2Posts
    • 0Thanks
    LM62
    Harveys Sofa's Compensation
    • #1
    • 10th Apr 18, 2:34 PM
    Harveys Sofa's Compensation 10th Apr 18 at 2:34 PM
    Hi,
    I bought 2 leather 2 seater sofas from the Harveys Furniture Finchley range on 6/1/2017. They cost me a total of 1528.84 + 59 delivery and I also took out a 5 year care & protect insurance policy so total cost was 1822.84.
    Delivery was on 26/5/17. However, both were faulty and a Homeserve Technician came out and agreed. I rejected Harveys offer of a payment to keep the sofas as I wanted them to be as ordered. Harveys allowed me to keep them until the replacements arrived.

    A second delivery with the replacement sofas was made on 19/10/17. The delivery driver called me out to their vehicle and advised me that 1 sofa was ok and 1 was faulty. He asked me if I would agree to the good sofa being delivered to another customer who had ordered a 2 seater sofa the same as mine and that way the other customer would get their order fulfilled. I agreed and so another replacement order for 2 sofas was agreed with Harveys.

    The 3rd delivery with the replacement sofas was made on 6/3/18. 1 sofa was ok the other needed some additional padding in one of the back cushions which was done by a Homeserve technician who came out on 20/3/18.

    In all I have had to take time off work on 5 days for either sofa deliveries or Homeserve technician visits.

    I phoned Harveys Customer Services today 10/4/18 to discuss compensation and they originally offered 75 which I rejected. This was raised to 125 which I said I would consider and get back to them. I also asked if the 5 year care insurance could start on the delivery of the last sofas on 6/3/18 which the policy document says. Harveys will contact the insurance provider to see if this can be done.

    My question is does 125 compensation seem a reasonable amount for the inconvenience I have had?
    Kind Regards
Page 1
    • RichardD1970
    • By RichardD1970 10th Apr 18, 3:18 PM
    • 2,885 Posts
    • 4,254 Thanks
    RichardD1970
    • #2
    • 10th Apr 18, 3:18 PM
    • #2
    • 10th Apr 18, 3:18 PM
    They gave us 200 for late delivery of 3 weeks.
    • LM62
    • By LM62 10th Apr 18, 9:48 PM
    • 2 Posts
    • 0 Thanks
    LM62
    • #3
    • 10th Apr 18, 9:48 PM
    • #3
    • 10th Apr 18, 9:48 PM
    Hi Richard,

    Thanks for this reply. For the inconvenience caused I will ask for more as the offer of 125 doesnt seem adequate.

    Krs
    • AndyMc.....
    • By AndyMc..... 10th Apr 18, 10:12 PM
    • 1,237 Posts
    • 851 Thanks
    AndyMc.....
    • #4
    • 10th Apr 18, 10:12 PM
    • #4
    • 10th Apr 18, 10:12 PM
    I wouldn!!!8217;t have bothered with a five year warranty, they won!!!8217;t last that long.
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