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    • Kingtalk
    • By Kingtalk 9th Apr 18, 11:38 AM
    • 26Posts
    • 9Thanks
    Kingtalk
    Can I reopen old claim
    • #1
    • 9th Apr 18, 11:38 AM
    Can I reopen old claim 9th Apr 18 at 11:38 AM
    I made a claim against Lloydís in 2014 for a platinum account which I was told I had to open in order to get an overdraft. At the time they refunded me £575 this was despite me actually paying a total of £1684 over the years I had the account. I vaguely remember them saying to me that I had used the breakdown cover once. But I was never able to use any of the other covers. The account also had something called sentinel card protection???

    Anyway - I was a bit naive back then and bullied into accepting their settlement of £575. Having done a lot of reading I now canít help but feel this was not a fair settlement at all!

    Can I reopen the claim or start a new one?
Page 1
    • dunstonh
    • By dunstonh 9th Apr 18, 12:10 PM
    • 94,559 Posts
    • 62,530 Thanks
    dunstonh
    • #2
    • 9th Apr 18, 12:10 PM
    • #2
    • 9th Apr 18, 12:10 PM
    Can I reopen the claim or start a new one?
    No.

    Your complaint was answered and you agreed to the settlement.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 9th Apr 18, 2:03 PM
    • 20,995 Posts
    • 11,758 Thanks
    Moneyineptitude
    • #3
    • 9th Apr 18, 2:03 PM
    • #3
    • 9th Apr 18, 2:03 PM
    I was a bit naive back then and bullied into accepting their settlement of £575.
    Originally posted by Kingtalk
    How exactly were you "bullied"? The Bank obviously offered a part refund on the basis that you used (some) of the benefits of the account. Their offer letter would have been in no way intimidatory and you would also have been informed that, if you remained dissatisfied, you had six months in which to reject the offer and refer your complaint to the Ombudsman.

    It's far too late for regret now , I'm afraid.

    Your complaint was concluded in 2014 when you accepted a full and final settlement.
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